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Resolution Manager Jobs in Hawaii (NOW HIRING)

Resolution Think

Athletic Trainer (H2F)

Mililani, HI · On-site

Resolution Think, LLC, a joint venture, is seeking full-time certified Athletic Trainers (AT) to ... Contribute to soldier readiness by delivering prevention-focused care, acute injury management, and ...

Resolution Think

Athletic Trainer (H2F)

Mililani, HI · On-site

Resolution Think, LLC, a joint venture, is seeking full-time certified Athletic Trainers (AT) to ... Contribute to soldier readiness by delivering prevention-focused care, acute injury management, and ...

HMSA

Manager, Membership Administration

Honolulu, HI · On-site

Manage daily operations of the membership admin team, including inventory analysis, tracking and resolution * Serve as the escalation point for complex or disputed cases and drive resolution within ...

Dragados

Project Engineer - Electrical

Honolulu, HI · On-site

Prepares and manage submittals & RFI's and maintain all documentation to support the company's position for claims resolution. * Manages Permanent Material Acquisition (Inventory Upon Deliver, etc.

Clear Resolution Consulting, LLC

$20.75 - $27.25/hr

Enter visitor request information into database * Assist in managing registrar actions * Receives ... Clear Resolution Consulting (CRC), our employees are the heart and spirit of our company. We rely ...

Associa

Community Association Manager

Honolulu, HI · On-site

$65K/yr

Ensure Associa community management tools are being effectively developed and utilized suchas annual calendar, action item list, resolution worksheets, timed agendas, RFP matrixes,committee charters ...

Alaska Airlines

Director Guest Services

Honolulu, HI · On-site

$124K - $193K/yr

Partner with the Station Administration team to support the labor contract, including Problem Resolution Management (PRM) process, discipline, and first-step grievance issue resolution. * Act as a ...

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Resolution Manager information

See Hawaii salary details

$25.9K

$71.5K

$136.6K

How much do resolution manager jobs pay per year?

As of Aug 11, 2026, the average yearly pay for resolution manager in Hawaii is $71,482.00, according to ZipRecruiter salary data. Most workers in this role earn between $43,419.00 and $86,839.00 per year, depending on experience, location, and employer.

How does a resolution manager typically collaborate with other departments to resolve complex issues?

Resolution Managers frequently work cross-functionally, partnering with teams such as customer service, operations, legal, and IT to address and resolve challenging cases or disputes. Effective communication and coordination are essential, as Resolution Managers often facilitate meetings, gather input from multiple stakeholders, and ensure everyone is aligned on the resolution approach. This collaborative process not only helps in resolving issues efficiently but also provides broader insight into recurring problems, allowing the company to implement long-term process improvements.

What are the key skills and qualifications needed to thrive as a resolution manager?

To thrive as a Resolution Manager, you need strong problem-solving abilities, conflict resolution skills, and a background in business administration or a related field. Familiarity with case management software, CRM platforms, and sometimes certifications in mediation or dispute resolution are typically required. Exceptional communication, negotiation, and emotional intelligence help you manage stakeholder expectations and diffuse tense situations. These skills are crucial for efficiently resolving disputes, maintaining client satisfaction, and protecting organizational reputation.

What is the difference between Resolution Manager vs Customer Service Manager?

AspectResolution ManagerCustomer Service Manager
Primary FocusResolving complex issues and disputes efficientlyOverseeing customer service teams and satisfaction
Required SkillsProblem-solving, conflict resolution, technical knowledgeLeadership, communication, customer relationship management
Work EnvironmentOperations, support centers, client-facing rolesCall centers, retail, service industries
CertificationsRelevant industry certifications, conflict resolution trainingCustomer service certifications, management training

While both roles focus on customer interactions, the Resolution Manager specializes in resolving complex issues and disputes, often requiring technical or specialized knowledge. The Customer Service Manager oversees overall customer satisfaction and team management. Understanding these differences helps in choosing the right career path or hiring the appropriate professional for specific needs.

What are popular job titles related to Resolution Manager jobs in Hawaii? For Resolution Manager jobs in Hawaii, the most frequently searched job titles are:
What job categories do people searching Resolution Manager jobs in Hawaii look for? The top searched job categories for Resolution Manager jobs in Hawaii are:
What cities in Hawaii are hiring for Resolution Manager jobs? Cities in Hawaii with the most Resolution Manager job openings:
Resolution Manager jobs near you
Infographic showing various Resolution Manager job openings in Hawaii as of August 2026, with employment types broken down into 1% As Needed, 83% Full Time, 14% Part Time, and 2% Contract. Highlights an 93% Physical, 3% Hybrid, and 4% Remote job distribution, with an average salary of $71,482 per year, or $34.4 per hour.

Sterile Processing Technician

Resolution Think

Honolulu, HI • On-site

Full-time

Re-posted 3 days ago

Job description

Resolution Think LLC is an 8(a), EDWOSB, WOSB, and HUBZone-certified federal contractor providing exceptional administrative, clinical, and professional services to federal agencies nationwide. We are committed to delivering outstanding customer service and mission support to our military and civilian partners. 
We are seeking four highly skilled and detail-oriented Sterile Processing Technicians to work on-site at Tripler Army Medical Center. 
Location: Tripler Army Medical Center
Duty Hours:  Hours of performance may include shift work. 
Normal duty hours may include rotating 8, 10, 12-hour and part-time shifts, including nights, weekends and federal holidays
 

Job Responsibilities: 

  • Instrument decontamination, assembly and sterilization of the following surgical specialties: general surgery, robotics, neurosurgery, plastic surgery, urology, ophthalmology, ENT, OB/GYN, OMFS, vascular and orthopedic surgery.
  • Prepare instrumentation and supplies for surgery as necessary, including use of various methods of sterilization.
  • Monitors and tracks surgical instruments using computer automated instrument tracking log/system, performs record keeping for all sterilization processes.
  • Checks expiration dates on all sterile supply items, removes outdated items, and rotates the stock on a “first in, first out” basis.
  • Maintains and restocks Cardiopulmonary Resuscitation (CPR) cart exchange program including transportation of CPR carts in emergency situations and maintaining supplies and documentation.
  • Assembles and disassembles instrumentation and equipment per manufacturer’s instructions for use (MIFU).
  • Perform daily and weekly cleanings and function testing on all equipment.
  • Participate in the Orientation and Training of 68D Students, new employees, medical interns, nursing students, residents, and other medical training program provided by Tripler Army Medical center.
  • Assist with oversight of the 68D students as needed. The contractors may be assigned to assist in the orientation of staff members and/or training of 68D students.
  • Daily assignments may include orientation or training of students and new personnel.
  • Assist in training staff members and 68D in the operation of sterile processing equipment, handling and assembling instruments and sets, procedures for decontamination, assembly, and sterilization of equipment and instruments.
  • Carry a paging and/or other electronic communication devices used by the operating room personnel. 

Minimum Requirements:
 

  • Degree/Education: Certificate. Completion of a sterile processing/supply training course. Current certification by the International Association of Healthcare Central Services Materials Management or current certification by the National Institute of Health Care Sterile Processing and Distribution Personnel.
  • Experience: Sterile Processing Technician-Must have a minimum of three (3) continuous years of recent (one year of which must have occurred within the last year) experience working as sterile processing technician in an SPD setting. Must have diverse sterile processing experiences to include instrument decontamination, assembly and preparation, and sterilization. Ability to operate and troubleshoot all processing equipment to include washer-disinfectors, sterilizers, ultrasonic cleaners, and automatic endoscope reprocessors. 
    • Knowledgeable in following surgical instrument specialties: general surgery, urology, robotics, plastic surgery, neurosurgery, eye surgery, ENT, GYN, vascular and orthopedic surgery.
  • Certifications: BLS
Physical Demands & Additional Information: 
  • Must pass TB Test
  • Subject to a background/security investigation and pre-employment drug screening
  • Willingness to comply with DHA vaccination requirements.
  • Citizenship: Must be a US Citizen per contract requirements 
Resolution Think LLC is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. 

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