Resolution Coordinator Jobs in Rockingham, NC (NOW HIRING)

SUMMARY:

The primary purpose of this position is to assist with the supervision of the Housekeeping staff and to insure the overall cleanliness of the property.

High School diploma or General Education Degree (GED) required and a minimum of one year related experience; or equivalent combination of education and experience.

• This position involves driving a company vehicle and/or company insured vehicle.  A valid driver’s license is required, along with successful completion of a pre-employment Motor Vehicle Report (MVR) and annual MVRs, according to company guidelines.  Follow safe, defensive driving practices at all times, obey all traffic laws, regulations, signals and markings, use a seat belt, and follow Company policies and procedures, including the Substance Abuse Policy. Never drive while under the influence of drugs, alcohol or medications that may impair your ability to operate a vehicle safely, report any accidents immediately and cooperate fully with insurance claims investigations.
• Supervise the Housekeeping staff.
• Handle guest complaints and apply sound conflict resolution skills.
• Inspect guest rooms and enter current status into RGuest and Tablets.
• Answer telephones and provide office support in the department as needed.
• Assist in the preparation of housekeeping reports.
• Report all maintenance problems to the coordinator.
• Communicate all Rush/Priority rooms to the room attendant and follow-up until rooms are complete and given to the coordinator.
• Knowledgeable of Ecolab products/pesticides
• Knowledgeable in Safety and OSHA requirements.
• Inspect VIP arrivals and stay over rooms.
• Monitor the scheduling of room pulls.
• Assign special projects to room attendants and house persons daily to maintain cleanliness in rooms and public areas.
• Ensure all assigned equipment is maintained in a clean and working order.
• Transport departmental employees as necessary.
• Assist in the oversight of Pubic Space staff as needed.
• Review daily activity reports & Pinehurst Today.
• Review occupancy and room type availability.  
• Check with Housekeeping Coordinator for house status and insure accurate account of room statuses.
• Conduct Public Space inspections to ensure: restrooms are clean, all tissue paper and toilet par have C-folds are present, picture frames are dusted, urinals are cleaned, lobby area vacuumed, windows smear free, ashtrays emptied, soap refilled and overall cleanliness.
• Follow up with coordinator and/or Front Desk for any room pick-ups, delayed service and/or service requests.
• Insure all guest laundry is delivered by Bell Staff.
• Check all guest floors, stairwells and linen closets for trays, roll-aways, debris, etc. Ensure all roll-aways are properly made.
• Provide feedback on inspection results: guests & VIP rooms, linen closets, carts, floors, stairwells and housekeeping vehicles.
• Conduct training and follow up on training practices and incentives.
• Provide Coaching and Counseling to Housekeeping staff as needed.
• Analyze Rguest and Visual One reports and update room status.

Directly supervises room attendants and house persons.  Supervises Public Space staff as needed. Carries out supervisory responsibilities in accordance with the organization’s policies and applicable laws.  Responsibilities include training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

PHYSICAL DEMANDS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.  Regularly required to stand for long periods of time or walk for extended periods and/or lift up to 25 pounds.  Ability to walk, sit, smell and hear.  Regularly required to use hands to finger, handle, kneel, crouch and /or feel and reach with hands and arms. Ability to see to insure detailed cleanliness.

WORK ENVIRONMENT:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.  The noise level in the work environment is normally quiet to moderate.