Residential Program Manager Jobs in Edmonds, WA (NOW HIRING)

Full-time position - Must be able to work evening, weekend, or holiday hours as necessary to support 24/7 staffing and operations.

Pay starts at $38.38 - $41.45 / hr. (D.O.E).  

With COMPETITIVE BENEFITS INCLUDING:

• Generous PTO: Paid Sick Time, Paid Vacation (15 days for F/T Employees), 11.5 Agency Paid Holidays, plus 2 Personal Holidays
• Medical, Dental, Vision, Basic Life/AD&D and Long-Term Disability
• Health Savings Account and Flexible Spending Account
• 403(b) Retirement Plan and Employer Contribution Pension Plan
• Employee Assistance Program

Program Description:

Clare’s Place provides 65 units of permanent supportive housing for chronically homeless and vulnerable households in Snohomish County. Catholic Community Services of Western Washington provides supportive services to the residents, with a focus on long-term stability. Clare’s Place provides another housing choice for chronically homeless households that have difficulty finding and qualifying for housing in the private market and that are seeking a supportive community.  Sebastian Place is a 20 unit, permanent/supportive housing for highly vulnerable, chronically homeless veteran adults.

Position Description:

The Program Manager III will be responsible for the daily operations of Clare’s Place and Sebastian’s Place in Snohomish County and will ensure that all services will be in compliance with licensing standards and State and County regulations, along with the established CCSWW Housing policies & procedures.  The Program Manager III will ensure that all staff are trained and are following correct day-to-day procedures and that staff are updated on agency policies, QI, and contractual changes on a regular basis.

Note to internal candidates: HR reviews internal compensation and determines increase based on their experience and also agency internal equity factors.

MAJOR DUTIES AND RESPONSIBILITIES:

Upholds and models the CCSWW Mission, Insights, Key Action Steps and Principles of Leadership.

Supervision:

• Supervises and evaluates the performance of the Residential Services Coordinators, taking appropriate action when performance does not meet expectations.
• Provides oversight (supervision, coordination, support) to Housing Case Managers as identified/requested.
• Holds staff members accountable for clear, consistent and thorough information about agency goals, decisions, future planning, training of staff, etc.:
  • Schedules staff and ensures appropriate coverage for client services.
  • Provides appropriate training to staff as required.
  • Meets with staff on a regular basis to ensure program and agency policies, procedures and other administrative duties are adhered to.
• Maintains appropriate levels of confidentiality.
• Sets clear and specific expectations.
• Review and address workplace safety issues.
• Provides job specific orientation and training.
• Commit to, model and assure zero tolerance for discriminatory behavior.
• Develop and ensure the safekeeping of a workplace that values and supports a culturally and ethnically diverse work environment.
• Implement and ensure program goals and outcomes are met to support client services.
• Coordinates purchasing requests and maintenance requests.
• Attends community and program related meetings as required by supervisor.
• Utilizes computers and software programs to input, retrieve, verify and correct information.
• Prepare reports and correspondence for supervisor’s review and distribution to funding sources.
• Community relationships and networking.

Program Management:

Ensure fiscal solvency of programs:

• Work with Associate Housing Director/Housing Director to develop management reports for ongoing fiscal monitoring.
• Review monthly revenue/expenditure reports ensuring that expenditures are within budgeted levels.
• Participate in procurement of funds through contract renewal and grants.
• Coordinate purchasing requests and maintenance requests.

Contract Compliance and Reporting:

• Ensure program compliance with all licensing and contract requirements.
• Ensure that program operation and documentation comply with contracts, auditing and all other applicable standards.
• Develop and conduct ongoing program-auditing processes to ensure that program standards are maintained throughout the service area and across shifts.
• Responsible for collecting, compiling and dispersal of all program reports as required.
• Notify the regional HR Director of specific personnel requirements cited in the contract(s); e.g. background clearances, TB testing, licensures, etc.
• Implement QI process as directed.

Program Development:

• Create and implement activities and facilitate a service-rich environment to promote residents’ safety, stability, and personal growth.
• Coordinate with other CCSWW programs to share information, resources, and program development.

Clare’s Place’s and Sebastian Place Responsibilities:

• Respond to crises and provide support to staff and make decisions regarding appropriate outcomes (i.e., referral to MHP’s, 911, banned guest list, etc.).
• Act as point person to establish positive and proactive relationships with neighborhood residents and businesses. Inform Associate Housing Director/Housing Director of developments and engage as appropriate.
• Oversee and provide behavioral management by helping staff and guests resolve conflicts and make pro-social choices.
• Review daily logs including guest activity and respond to issues including limiting access to disruptive visitors.
• Provide consultation to Residential Services Coordinator to assist struggling residents and coordinate with Case Management Staff as appropriate.
• Communicate recommendations for site safety and security as they arise. Participate in Safety Committee meetings.
• Assist Residential Service Coordinators to promote a safe environment, provide back up to staff as needed for responding to loitering, drug activity or other potentially problematic behaviors within the surrounding neighborhood.
• Ensure that appropriate safety and sanitation procedures are being followed by regularly inspecting the facility for cleanliness and safety and referring issues to Building Management.
• Oversee and schedule activities in Common Room.
• Participate in veterans' services coordination meetings.
• Participate in the quarterly veteran by-name-list meeting to coordinate potential placements into Sebastian’s Place and Clare’s Place.
• Ensure that housing policies, procedures and other administrative duties associated with the Clare’s Place Program are adhered to. They will accomplish this task by having appropriate ongoing meetings with Property Management staff as well as relevant community members.
• Implement program goals and outcomes to support residents in Clare’s and Sebastian’s Places.
• Attend community and other program related meetings as required.
• Utilize computers and software programs to input, retrieve, verify and correct information. Prepare reports and correspondence for supervisor’s review and distribution to funding sources.
• Ensure Associate Housing Director/Housing Director and appropriate CCS leadership are kept apprised and up-to-date on all relevant program/staff related information.
• Facilitate regular meeting with community partners who provide services onsite.
• Participate in a rotating on-call schedule for after-hours emergencies.
• Work evening, weekend, or holiday hours as necessary to support 24/7 staffing and operations.

Other work-related duties as assigned.

JOB CONDITIONS:

This position requires the employee to work in an environment where there may be exposure to blood, bodily fluids, and other potentially infectious material. Other exposures could include cleaning supplies, chemicals involved in pest control, paint and other materials used in building maintenance. Working conditions may include interruptions and interactions with angry persons.

HMIS – Expected to develop proficiency in maintaining accurate client records in the Homeless Management Information System (HMIS).

MINIMUM:

• Bachelor’s Degree in social services or related field, PLUS 2 year’s program management, including the supervision of direct service staff OR 3 year’s program management experience, inclusive of 2 years supervision of direct service staff.
• Experience with homeless families and/or individuals.
• Reliable Transportation, Current WA State Driver’s License and proof of current automobile insurance.
• Excellent verbal, written and strong interpersonal skills.
• Must be highly organized and able to make independent decisions.
• Strong facilitation and team building skills.
• Ability to counsel others to resolve disputes and mediate conflict.
• Demonstrated ability to complete necessary documentation and instructions, following specific guidelines.
• Ability to work both independently and as a member of a team.
• Support and uphold the mission, beliefs and values of Catholic Community Services and Catholic Housing Services and a knowledge of and commitment to working within the Social Teaching of the Catholic Church.
• Support and contribute to a creative, collaborative and respectful environment that promotes teamwork.
• Demonstrates the necessary attitudes, knowledge and skills to deliver culturally competent services and work effectively in multi-cultural situations.
• Demonstrated commitment to the preservation of a workplace that embraces diversity and inclusivity.
• Applicant must successfully pass required background clearances prior to an offer of employment.

PREFERRED:

• Working knowledge of Landlord/Tenant Act and familiarity with regional social service resources.
• Master’s Degree in Social Work or related field.