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Residential Manager Jobs in Springfield, MA (NOW HIRING)

Guidewire Inc

Residential Program Manager

Springfield, MA · On-site

$49K - $53K/yr

Guidewire, Inc. is seeking a dedicated Residential Program Manager to oversee the daily operations of our residential programs. This is a full time (40 hour) exempt position in Springfield, MA. If ...

Baystate Health

Oncology/Hematology Manager

Springfield, MA · On-site

$158.37 - $215.34/hr

The manager ensures compliance with departmental, local, state, and federal regulatory standards, policies, and procedures, mission and core value statements. The manager collaborates with healthcare ...

Catholic Charities

Direct Service Worker

Bloomfield, CT · On-site

$18.52 - $19.02/hr

Reports seizures, behavioral episodes, other medically or emotionally related problems and forward to the residential manager, supervisor, nurse and team members. * Medical Appointments 4. Trainings

Catholic Charities

Direct Service Worker

Windsor, CT · On-site

$18.52 - $19.02/hr

Reports seizures, behavioral episodes, other medically or emotionally related problems and forward to the residential manager, supervisor, nurse and team members. * Medical Appointments 4. Trainings

Catholic Charities

Direct Service Worker

Somers, CT · On-site

$18.52 - $19.02/hr

Reports seizures, behavioral episodes, other medically or emotionally related problems and forward to the residential manager, supervisor, nurse and team members. * Medical Appointments 4. Trainings

Catholic Charities

Direct Service Worker

Bloomfield, CT · On-site

$18.52 - $19.02/hr

Reports seizures, behavioral episodes, other medically or emotionally related problems and forward to the residential manager, supervisor, nurse and team members. * Medical Appointments 4. Trainings

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All JobsResidential JobsResidential Manager JobsResidential Manager Jobs in Springfield, MA

Residential Manager information

See Springfield, MA salary details

$28.4K

$54.9K

$91.8K

How much do residential manager jobs pay per year?

As of Sep 3, 2026, the average yearly pay for residential manager in Springfield, MA is $54,943.00, according to ZipRecruiter salary data. Most workers in this role earn between $42,400.00 and $60,400.00 per year, depending on experience, location, and employer.

What is a residential manager?

A residential manager ensures quality hospitality and care service is being provided to residents in a group home, or for those with intellectual disabilities, keeping efficiency and affordability in mind. As a residential manager, it’s your job to oversee care being provided and offer suggestions to staff to increase residents’ quality of life. You’re also expected to maintain compliance with legal quality standards within your facility, handle emergencies concerning correct procedures, and organize activities to create a community and positive relationships among residents. Duties include various administrative tasks and assisting with hiring, promoting, and firing staff as well as orientation, coaching, and training. Desired skills for this career include leadership and team building. Qualifications include a bachelor’s degree in social sciences, education, or a related field as well as industry experience in senior management or supervisory roles. Residential manager jobs also exist in the hotel and commercial property industries.

What are the key skills and qualifications needed to thrive as a residential manager?

To thrive as a Residential Manager, you need strong leadership, organizational skills, and experience in property management, often supported by a relevant degree or certification. Familiarity with property management software, budgeting tools, and compliance systems is typically required. Excellent interpersonal skills, conflict resolution abilities, and attention to detail help you effectively manage tenants and staff. These skills ensure smooth property operations, tenant satisfaction, and legal compliance in residential environments.

How does a residential manager typically collaborate with staff and residents to ensure a positive living environment?

Residential Managers work closely with both staff and residents to maintain a safe, supportive, and well-organized living environment. They regularly meet with staff members—such as maintenance personnel, support workers, and administrative staff—to coordinate schedules, address concerns, and ensure compliance with policies. Additionally, they facilitate communication with residents through meetings or individualized check-ins to address needs and resolve conflicts. Building trust and encouraging open dialogue are key aspects, helping foster a community atmosphere where issues are promptly addressed and everyone feels heard.

What is the difference between Residential Manager vs Property Manager?

AspectResidential ManagerProperty Manager
CredentialsOften requires property management certification or real estate licenseTypically requires real estate license or property management certification
Work EnvironmentManages residential communities, apartments, or housing complexesManages various property types, including residential, commercial, or industrial
Employer & IndustryReal estate firms, property management companies, housing associationsReal estate firms, property management companies, landlords
Primary FocusResident satisfaction, lease management, property upkeepProperty operations, leasing, rent collection, maintenance coordination

While both roles involve managing properties, a Residential Manager primarily oversees residential communities, focusing on resident relations and property maintenance. A Property Manager may handle a broader range of property types and responsibilities. The roles often overlap, but the Residential Manager's scope is more specialized in residential settings.

More about Residential Manager jobs

What are the most commonly searched types of Residential jobs in Springfield, MA?

The most popular types of Residential jobs in Springfield, MA are:

What cities near Springfield, MA are hiring for Residential Manager jobs?

Cities near Springfield, MA with the most Residential Manager job openings:

Residential Manager jobs near you
Infographic showing various Residential Manager job openings in Springfield, MA as of August 2026, with employment types broken down into 84% Full Time, 14% Part Time, and 2% Contract. Highlights an 79% Physical, 3% Hybrid, and 18% Remote job distribution, with an average salary of $53,588 per year, or $25.8 per hour.

Residential Program Manager

Guidewire Inc

Springfield, MA • On-site

$49K - $53K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 13 days ago

Job description

Are you passionate about making a real difference? Do you thrive in leadership roles where you can inspire others and manage operations seamlessly? Guidewire, Inc. is seeking a dedicated Residential Program Manager to oversee the daily operations of our residential programs. This is a full time (40 hour) exempt position in Springfield, MA. If you're ready to lead with purpose, collaborate with an amazing team, and support the individuals we serve, this role is for you!

What You'll Do:

As a Residential Program Manager, you will be at the heart of ensuring our programs run smoothly and effectively, while also leading and developing a strong, engaged team.

Program Support:
  • Oversee Daily Operations: Directly supervise, evaluate, and monitor every aspect of the residential program, ensuring its success.
  • Handle Emergencies: Respond swiftly to emergencies, acting as the primary leader during critical moments.
  • Ensure Goals Are Met: Take responsibility for making sure individual service goals (ISP/IAP/IEP) for those we support are achieved.
  • Manage Shifts: Ensure all shifts are covered according to the site profile, ensuring no gaps in support.
  • Be On-Call: Participate in a 24-hour on-call phone rotation, offering guidance during urgent situations.
Staff Development and Supervision:
  • Lead by Example: Supervise and mentor staff while reinforcing Positive Behavioral Supports (PBS) and agency values.
  • Recruit and Develop Talent: Interview, hire, and ensure new staff are thoroughly oriented, trained, and integrated into our culture.
  • Build Schedules: Create and oversee daily/weekly staff schedules and responsibilities to ensure smooth operations.
  • Provide Feedback: Regularly evaluate staff performance, offering constructive feedback, and recognizing great work based on data collection.
  • Evaluate and Grow Your Team: Complete performance evaluations on time and approve staff hours via ADP.
Operational Support:
  • Keep Things Running Smoothly: Ensure that the program maintains a preventative maintenance approach, including regular upkeep of agency vehicles and program spaces.
  • Safety First: Promote the health and safety of residents by maintaining a clean, safe environment that complies with all health and safety regulations.
  • Report Maintenance Needs: Work closely with the Facilities Director to ensure timely maintenance and repairs for both program sites and vehicles.
Administrative Duties:
  • Data Management: Ensure all PBS data is accurate, timely, and complete for review and use.
  • Compliance: Ensure all agency, DDS, DMH, DCF, MRC, and MAP standards are met consistently, with no exceptions.
  • Financial Accountability: Oversee program and individual finances, ensuring everything is properly accounted for and managed within budgetary parameters, including controlling overtime.
  • Policies and Procedures: Stay updated on and enforce all agency policies and procedures to ensure the program operates at its best.
Qualifications You’ll Bring:
  • Education/Experience: Bachelor’s degree or 4 years’ management experience in human services or a related field (preferred).
  • Passion for PBS: Willingness to learn and apply Positive Behavioral Supports to help us meet our program goals.
  • Residential Experience: Previous experience working with individuals with disabilities in residential settings (preferred).
  • Communication Skills: Strong written and verbal communication skills to effectively manage staff and operations.
  • Teamwork & Independence: Ability to work independently and collaborate as part of a team.
  • Tech-Savvy: Familiarity with Microsoft Office programs (Outlook, Word, Excel, PowerPoint).
  • Professionalism & Confidentiality: Demonstrated ability to maintain confidentiality and professionalism at all times.
  • Non-Profit Experience: Experience working for a non-profit organization is a plus!
Additional Requirements
  • Valid driver’s license and driving record that meets agency insurability and policy requirements 
  • Reliable transportation 
  • Ability to successfully pass CORI and fingerprint-based background checks 

Salary range: $49,580 – $53,195 annually, based on experience and qualifications

Site 614

Benefits:
  • Health, vision, dental & Life Insurance
  • Short-term & Long-Term disability insurance
  • 401 (K) retirement plan (with company contribution)
  • Competitive sick, personal and vacation time
  • 11 Paid Holidays 
  • Tuition Remission
  • Employee Assistance Program
  • Employee Discount Programs

Guidewire, Inc. is an equal opportunity employer