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Resident Services Associate Jobs in Rochester, MI

Client Service Associate

Novi, MI · On-site

$13.50 - $18.75/hr

Services a high volume of daily interactions, including basic inquiries and scheduling of meetings ... Resident The total compensation for this position includes base salary or wages, and may include ...

Client Service Associate

Novi, MI · On-site

$13.50 - $18.75/hr

Services a high volume of daily interactions, including basic inquiries and scheduling of meetings ... Resident The total compensation for this position includes base salary or wages, and may include ...

Client Service Associate

Novi, MI

$13.50 - $18.75/hr

Services a high volume of daily interactions, including basic inquiries and scheduling of meetings ... Resident The total compensation for this position includes base salary or wages, and may include ...

Fox Run Village by Erickson Senior Living Join our team as a Dining Associate in our Continuing Care department and play a key role in delivering excellent service to our residents. You'll ensure the ...

New

Our Environmental Service Managers enjoy the collaboration in leading their team, while ... Our residents count on us every hour of every day. As such, we expect all associates and Department ...

Leasing Associate

Commerce, MI · On-site

$19 - $21/hr

Successful Leasing Associates demonstrate an unparalleled commitment to customer service and resident satisfaction while helping clients find their perfect home. You will report to the Community ...

Showing results 41-60

Resident Services Associate information

See Rochester, MI salary details

$10

$14

$19

How much do resident services associate jobs pay per hour?

As of Aug 8, 2026, the average hourly pay for resident services associate in Rochester, MI is $14.57, according to ZipRecruiter salary data. Most workers in this role earn between $12.84 and $15.91 per hour, depending on experience, location, and employer.

What are some common challenges resident services associates face when supporting residents, and how can they effectively handle them?

Resident Services Associates often encounter challenges such as managing multiple resident concerns simultaneously, addressing urgent maintenance requests, and balancing administrative duties with face-to-face service. Effective communication and strong organizational skills are essential for prioritizing tasks and ensuring residents feel heard and supported. Building rapport with residents and collaborating closely with property management and maintenance teams can help resolve issues efficiently and foster a positive living environment.

What are the key skills and qualifications needed to thrive as a resident services associate, and why are they important?

To thrive as a Resident Services Associate, you need strong customer service skills, organizational abilities, and experience in property management or hospitality, often supported by a high school diploma or equivalent. Familiarity with property management software, scheduling tools, and basic office systems is typically required. Exceptional communication, conflict resolution, and problem-solving abilities help you stand out in this role. These skills are essential for ensuring resident satisfaction, efficient operations, and the smooth handling of inquiries or issues within a residential community.

What is the difference between Resident Services Associate vs Leasing Consultant?

AspectResident Services AssociateLeasing Consultant
Required CredentialsHigh school diploma or equivalent; customer service experienceHigh school diploma or equivalent; sales or customer service experience
Work EnvironmentOn-site at residential communities, assisting residentsOn-site at leasing offices, engaging with prospective tenants
Employer & Industry UsageProperty management companies, apartment complexesReal estate firms, property management companies
Common Search & ComparisonResident Services Associate vs Leasing Consultant

The Resident Services Associate primarily focuses on assisting current residents with their needs and maintaining community satisfaction, while the Leasing Consultant concentrates on marketing properties and securing new tenants. Both roles require customer service skills and are vital in property management but differ in their main responsibilities and interactions.

What is a resident services associate?

Resident Services Associates are professionals who support residents in apartment complexes, senior living communities, or other residential facilities. Their responsibilities often include responding to residents' needs, coordinating community events, handling administrative tasks, and ensuring a positive living environment. They serve as a key point of contact between residents and management, helping to address concerns and facilitate communication. This role requires excellent customer service, organizational skills, and a genuine interest in improving residents' quality of life.
What are the most commonly searched types of Resident Services jobs in Rochester, MI? The most popular types of Resident Services jobs in Rochester, MI are:
What are popular job titles related to Resident Services Associate jobs in Rochester, MI? For Resident Services Associate jobs in Rochester, MI, the most frequently searched job titles are:
What job categories do people searching Resident Services Associate jobs in Rochester, MI look for? The top searched job categories for Resident Services Associate jobs in Rochester, MI are:
What cities near Rochester, MI are hiring for Resident Services Associate jobs? Cities near Rochester, MI with the most Resident Services Associate job openings:

Full-time

Re-posted 12 days ago


Job description

Wednesdays just got a whole lot more exciting because we're bring you Walk-In-Wednesday! Stop by our community to explore the many new and exciting, in-demand careers with representatives from each department in one location.

When: Every Wednesday from 10am -12pm

Location: 33503 23 Mile Rd. New Baltimore, MI

The Registered Medication Associate (RMA) role provides high quality care and services to meet the overall needs of residents in a caring, consistent, individualized, and efficient manner. He or she ensures that residents receive comprehensive care and services by assisting them in the administration of medications, in accordance with state licensing and regulatory standards. The Registered Medication Associate is a Culture Ambassador who will model the core values of the company, leading by example, and ensure all team members exemplify the core values of the company.

• We Care About People

• We Do the Right Thing

• We are Passionate, Have Fun, and Celebrate Success

• We Speak Up! It is Our Responsibility

• We Take Ownership and Add Value

• We are Respectful

Qualifications

• This employee must have successfully completed course work and examinations to obtain certification as a Resident Care Associate.

• The RMA must obtain continuing education credits as required by the state to maintain certification as an RMA and must provide evidence of continued certification to the community in a timely and accurate manner.

• The RMA must possess knowledge of safe medication administration techniques and demonstrate this knowledge through a competency skills evaluation.

• CPR and First Aid certified or willing to obtain as per company policy.

• The RMA must understand and practice resident confidentiality.

• The RMA must have the ability to work weekends and flexible hours as needed for resident care and services.

• The RMA must have the ability to show sincere compassion and demonstrate genuine concern for the physical and emotional needs of seniors and their families.

• Must be proficient in basic office equipment, including a personal computer, for the purpose of accomplishing and maintaining a high level of job performance.

• Live out Commonwealth Senior Living’s Noble selling purpose – “We improve the lives of seniors, their families, and each other.”

Areas of Primary Responsibility

• Assists in monitoring and safe delivery of the Medication Management Program.

• Adheres to all established policies and procedures of Commonwealth Senior Living and state regulatory standards when administering medications.

• Administers and accurately records the administration of medications for residents as prescribed by the physician.

• Presents medication to residents and observes ingestion or completion of other application or administration techniques.

• Observes, records, and reports complications, symptoms of adverse actions or side effects of medications and obtains input from the Resident Care Director, as indicated, to ensure the optimum health and safety of the resident.

• Determines and records effectiveness of medications in a timely and accurate manner.

• Documents refusals of medications and reasons why prescribed drugs are not administered as per physician order.

• Stores medications in a safe and accurate manner.

• Monitors medications to ensure adequate accountability measures are taken when medications are ordered, received into the community, administered, and reported off at change of shift.

• Documents on the Daily Shift to Shift Communication Log each shift with resident and medication updates, changes, concerns, and follow up.

• Demonstrates safe handling of controlled substances including appropriate shift counting and reporting of discrepancies or concerns to the Resident Care Director.

• Routinely inspects, cleans, audits, and monitors equipment and supplies to ensure resident safety. Reports any equipment or supply issues to the Resident Care Director for correction or repair.

• Obtains, records, and reports vital signs as indicated during the administration of medications.

• Records and restocks medication inventories, as needed, and requested.

• Re-orders resident medications from pharmacy, as needed, and requested.

• Documents pertinent information in the resident record, completes incident reports as indicated.

• Demonstrates awareness of proper infection control practices by using Universal Precautions and following policies and procedures of the company, including OSHA’s Blood-Borne Pathogen Standard.

• Communicates with residents, staff and others in an accurate and factual manner and seeks clarification from or refers questions to Resident Care Director, when indicated.

• Prioritizes and provides verbal encouragement and support to residents.

• Assist in maintaining a safe and clean environment.

• Maintains a positive and professional demeanor toward residents, families, and associates.

• Participates in and attends all required in-service training and education programs as scheduled.

• Acts as a shift supervisor when appropriate or as directed.

• Maintain regular communication with the Resident Care Director.

• Perform other duties as assigned or as listed in the Resident Care Associate job description. 

Physical/Sensory Requirements

The RMA must be able to lift, stoop, carry, turn, and assist high-risk residents, push medication carts and be willing and able to work a flexible work schedule. The RMA must be able to sit, stand, bend, and move continuously during work hours. Must be able to lift and/or carry 50 to 75 pounds. This position is considered a medium risk for exposure to COVID, as it provides direct care to potential COVID-positive residents. 

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