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Resident Relations Assistant Jobs (NOW HIRING)

Northland

Resident Relations Consultant

Hartford, CT · On-site

The Resident Relations Consultant serves as the point of contact for residents, guests, vendors ... Greet and assist residents, guests, and vendors in a friendly, professional, and courteous manner.

Seabreeze Management Company

$21/hr

Under the direction of the General Manager, Community Manager or Assistant Manager, organizes and ... Strong interpersonal skills; able to work with all levels of management, residents, vendors, etc.

AIR Communities

Resident Relations Specialist

Denver, CO · On-site

$22 - $23/hr

Support onsite teams by handling resident inquiries and shared inbox requests * Assist with post move-out processes and ensure compliance with internal procedures * Maintain accurate records and ...

AIR Communities

Resident Relations Specialist

Denver, CO · On-site

$22 - $23/hr

Support onsite teams by handling resident inquiries and shared inbox requests * Assist with post move-out processes and ensure compliance with internal procedures * Maintain accurate records and ...

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How much do resident relations assistant jobs pay per hour?

As of Sep 14, 2026, the average hourly pay for resident relations assistant in the United States is $16.20, according to ZipRecruiter salary data. Most workers in this role earn between $14.42 and $17.55 per hour, depending on experience, location, and employer.

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Resident Relations Coordinator

Oxon Hill, MD • On-site

Southern Management Companies
See more jobs at Southern Management Companiesexternal

Full-time

Posted 13 days ago

Job description

Ideal candidate should possess strong written and verbal communication, excellent people/interpersonal skills, strong customer service, good organization and time management, ability to adapt and multitask in a fast-paced environment, ability to maintain accurate records and documentation, and working knowledge of Microsoft Word and Excel. Must be available for rotating weekends.

Duties and Responsibilities

  • Establish and achieve specific goals for reducing turnover rates including promoting longer lengths of residency
  • Continued development and implementation of a proactive Annual Customer Care Plan
  • Assist Property Manager with the quality assurance and resident satisfaction including handling resident concerns/requests
  • Develop and maintain a positive and useful relationship with the local government and community organizations
  • Assist in Overseeing the efficient professional flow of clerical duties and procedures in the office
  • Assist in all emergency situations
  • Prepare the monthly newsletter
  • Contact and meet with the residents that have given notice
  • Conducts move-in orientations
  • Maintain, coordinate, and document community room reservations and satisfaction
  • Contribute to the team's effort by accomplishing tasks and assisting with projects as needed
  • Perform various other duties as assigned by Property Manager and/or Supervisor

Skills Required

  • Ability to keep accurate and neat records, meet deadlines, and perform simultaneous multiple tasks
  • Strong verbal and written communication skills. Ability to cooperatively maintain positive relations with SMC management, residents, fellow team members, the public and local government and community organizations
  • Exceptional interpersonal skills, self-motivational skills, and organizational skills
  • Ability to handle stress, pressure, and emergency situations with poise and sensitivity
  • Working knowledge with Microsoft Office 2000
  • Proficient use of Yardi as it relates to job responsibilities within 60 days of training
  • Effective problem solving skills
  • Excellent customer service and sales skills
  • Must be goal oriented with regards to management objectives
  • Southern Difference Institute Graduate or attendee

Key Performance Indicators

  • Exhibits the following performance expectations:

oTeamwork

oDependability

oCommunication

oUnderstands Role, Responsibilities and Job Skills

oTime Management and Planning

oQuality of Work

oSafety

  • Turnover percentage rates decrease or maintain in accordance with goals/budget
  • Expenses meet or are less than budget for resident retention, other marketing, and recreational/social line item expenses
  • Increase resident involvement in community activities
  • Successful implementation of the Annual Customer Care Plan

Organizational Awareness / Civic Social Responsibility

  • Have and embrace a thorough understanding and knowledge of Southern Management Corporation's Strategic Foundation -- it's Mission, Vision, and Values. Promote awareness of how work performance has an impact on community, hospitality, commercial and corporate team measures, as well as Southern Management Corporation as a whole
  • Promote Southern Management Corporation's Strategic Foundation and ensures goals are aligned with the company's Mission, Vision, and Values; taking innovative approaches to foster performance excellence and continuous improvement
  • Communicate, encourage and support social responsibility and participation in company events and special projects which impact the greater community, region, state or cause
  • Act as a positive role model of organizational awareness by promoting the success of Southern Management Corporation and its diverse communities, hotels, and office buildings
  • Understands how the STARcard measurements are considered Key Performance Indicators of the organization's Strategic Objectives

Must have a high school diploma or GED with a minimum of ( 3 ) years experience as a leasing professional, administrative assistant, or bookkeeper in property management, real estate or related discipline

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