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Residence Inn Jobs in Raleigh, NC (NOW HIRING)

Concord Hospitality

General Manager

Raleigh, NC · On-site

Facilitate on property activities that communicate and reinforce Residence Inn culture with associates (e.g., Resolution Days, Culture Strength Survey, Culture Council participation, Daily Huddles ...

SREE Hotels LLC

Hotel Front Desk Associate

Raleigh, NC · On-site

$13.50 - $17.50/hr

The Courtyard & Residence Inn by Marriott , a dual brand hotel located in the Brier Creek area of Raleigh , is hiring for a full-time Front Desk Associate to serve as our guests' first point of ...

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How much do residence inn jobs pay per hour?

As of Jul 3, 2026, the average hourly pay for residence inn in Raleigh, NC is $22.37, according to ZipRecruiter salary data. Most workers in this role earn between $16.35 and $27.36 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Residence Inn Front Desk Associate, and why are they important?

To thrive as a Residence Inn Front Desk Associate, you need strong customer service skills, attention to detail, and typically a high school diploma or equivalent. Familiarity with property management systems (such as Opera or Marriott’s internal booking software), payment processing systems, and basic office technology is important. Excellent communication, problem-solving abilities, and a friendly, professional demeanor are standout soft skills for this role. These qualifications ensure exceptional guest experiences, efficient operations, and uphold the brand’s reputation for hospitality.

What are some common challenges faced by front desk associates at Residence Inn, and how can they be effectively managed?

Front desk associates at Residence Inn often encounter challenges such as managing high guest volumes during peak check-in/check-out times, addressing guest concerns promptly, and coordinating with housekeeping and maintenance teams to ensure room readiness. Effective communication, strong multitasking abilities, and a calm, solution-oriented approach are essential for overcoming these challenges. Additionally, leveraging property management systems and following established protocols can help associates streamline operations and provide excellent guest service.

What is the difference between Residence Inn vs Front Desk Agent?

AspectResidence InnFront Desk Agent
Primary RoleHospitality service provider managing guest stays at extended-stay hotelsFrontline staff handling guest check-ins, check-outs, and inquiries
Required CredentialsHigh school diploma; hospitality or customer service experience preferredHigh school diploma; customer service skills
Work EnvironmentHotel property, often in hospitality industryHotel lobby or reception area
Employer & IndustryHospitality industry, hotel chains like Residence InnHotels, resorts, hospitality sector

Residence Inn staff oversee overall guest experience and property operations, while Front Desk Agents focus on guest check-in, check-out, and inquiries. Both roles are essential in hospitality, with Residence Inn representing the hotel brand and Front Desk Agents serving as the frontline customer service providers.

What is a Residence Inn?

Residence Inn is a brand of extended-stay hotels owned by Marriott International. These hotels are designed for travelers who need accommodations for longer periods, such as business professionals, families relocating, or vacationers. Residence Inn offers spacious suites with full kitchens, living areas, and amenities like complimentary breakfast, free Wi-Fi, and evening social events. Guests often appreciate the home-like atmosphere and the convenience of hotel services during longer stays.
What are popular job titles related to Residence Inn jobs in Raleigh, NC? For Residence Inn jobs in Raleigh, NC, the most frequently searched job titles are:
What job categories do people searching Residence Inn jobs in Raleigh, NC look for? The top searched job categories for Residence Inn jobs in Raleigh, NC are:
What cities near Raleigh, NC are hiring for Residence Inn jobs? Cities near Raleigh, NC with the most Residence Inn job openings:
Residence Inn jobs near you
Host/ Hostess at Residence Inn Raleigh - Downtown

Host/ Hostess at Residence Inn Raleigh - Downtown

Summit Hospitality Incorporated

Raleigh, NC • On-site

$13.50 - $18.50/hr

Other

Medical, Dental, Vision, Life, PTO

Posted 19 days ago

Job description

Description

SUMMIT HOSPITALITY GROUP: HOST/HOSTESS HOTEL/RESTAURANT JOB DESCRIPTION

SUMMARY: The  Host/Hostess for Summit Hospitality Group is responsible for delivering  and managing a standard complimentary first impressions each day  according to the specific brand's policies and procedures. This is a  very visible hospitality role and one that includes a high level of  attention to detail, very friendly service, focus on cost control and  people management, and a sense of urgency in all matters. This is an  hourly position.

PREREQUISITES/QUALIFICATIONS:

 Previous experience in hotel/restaurant with major brand, Marriott,  Hilton, Hyatt, preferred. Minimum 2+ years' experience in high volume  polished casual setting.

Exceptional people skills: ability to train others quickly and efficiently.

Proficient with inventory control and people management.

Professional communication skills both verbal and written (English Proficiency).

DUTIES & RESPONSIBILITIES:

Arrive at work with the full first hour devoted to restaurant readiness prior to opening.

Prepare all floor plans, designate server/buddy zones for optimal guest experience.

 Prepare the host/hostess stand with relay radio systems fully charged  and ready to communicate with other hostess staff as reservations and  walk-ins enter the hotel and arrive to the 7th floor. The expectation is  to be on a continuous reservation waiting list.

Arrange Open  Table reservations and map out a server ready plan for staggered tables  and having all hospitality areas completely mapped out and designated  based on guest notes, server strengths, and special occasion parties,  groups, and tours for smooth shift.

Remain cognizant of flow of  service and prepared to adjust and flex continuously including but not  limited turning tables, pre-bussing, and cleaning tables to reset upon  guest expectation and doing everything possible to adhere to guest  requested notes.

Constantly check-in with lead, supervisor, or  management and let escalated guest complaints, if any, be resolved by  management team only upon information.

Set up hostess stand and  ensure all notes, relays, and management is good with your close and  reset for the following shift and checkout with management team  properly.

Always monitor guest satisfaction levels throughout the shift by circulating the floor.

 Uniform should be constant smile, business casual attire, no lavish  facial piercings or hair coloring, and any visible tattoos should be  tasteful or hidden upon request.

Greet guests during frequent visits to elevator, restaurant, or special occasion area.

 Help assist with any storage areas, breakdown of restaurant and/or bar  responsibilities and last check on guest experience within close before  closing reservations or adhering to walk-ins and guest wait list. Please  ensure memorable guest experiences from start to finish by always  rolling out red carpet commitment and say hello and bye to every guest.

 Duties are subject to change and additional responsibilities/tasks may  be assigned as needed by the lead, supervisor, or management team.  Mainly assisting with finishing the last hour of service by ensuring  that service staff are set up for success with restock of glassware,  water, B&B dishes, silverware rollups, and cleanliness of tables for  next shift especially if brunches or banquets occur the next business  day.

WORK ENVIRONMENT:

Flexible schedule  including early mornings on weekends, early afternoon for weekdays, and  flexible to work banquets and food run as necessary.

Valid Driver's license and SS Card, Birth Certificate, or Passport

Food Handling certifications as required by applicable law

Able to sit, stand, walk, lift, bend, and reach for extended periods of time

Able to lift 50 lbs.

Benefits:

Vacation/Personal time for Fulltime Associates

Insurance benefits; Medical, Dental, Vision, Life Insurance, FSA, Supplemental Insurance for Fulltime Associates

Hotel Discounts

Summit Hospitality Group is an Equal Opportunity Employer.

Summit  Hospitality Group LTD. and its affiliates provide equal employment  opportunities to all applicants without regard to an applicant's race,  color, sex, religion, disability, national origin, citizenship, veteran  status, genetic information, sexual orientation or gender identity, or  on the basis of age with respect to persons 18 years or older.

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