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Reservations Manager Jobs in Reno, NV (NOW HIRING)

SBR Management LLC

Front Desk Associate

Truckee, CA · On-site

$23/hr

Efficiently manage incoming calls, handling reservations and addressing customer inquiries promptly and accurately * Provide assistance and respond to queries via online chat to enhance customer ...

Valor Hospitality Partners

Guest Services Agent

Carson City, NV · On-site

$14.75 - $18.50/hr

Pre-register, block reservations and take same day reservations and when necessary future reservations following hotel rate structures, discounts, and sell strategies. * Manage guest check-ins/check ...

Roberts Resorts

Front Desk Associate

Truckee, CA · On-site

$16 - $20.50/hr

Efficiently manage incoming calls, handling reservations and addressing customer inquiries promptly and accurately * Provide assistance and respond to queries via online chat to enhance customer ...

Troon

Host/Hostess

Truckee, CA · On-site

$16.90/hr

Manage reservations and seating arrangements to optimize the flow of guests. * Maintain a clean and organized entrance and dining area. * Provide menus and inform guests of specials and promotions.

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All JobsReservations JobsReservations Manager JobsReservations Manager Jobs in Reno, NV

Reservations Manager information

See Reno, NV salary details

$28.9K

$59.6K

$108.7K

How much do reservations manager jobs pay per year?

As of Sep 2, 2026, the average yearly pay for reservations manager in Reno, NV is $59,598.00, according to ZipRecruiter salary data. Most workers in this role earn between $42,400.00 and $69,800.00 per year, depending on experience, location, and employer.

What does a reservations manager do?

A Reservations Manager oversees the reservations department in hotels, resorts, or travel companies, ensuring that bookings are managed efficiently and customer inquiries are handled promptly. They are responsible for maximizing room occupancy, managing booking systems, and coordinating with other departments to ensure a smooth guest experience. Additionally, they handle staff training, set reservation policies, and analyze booking trends to improve revenue. Strong communication, organizational, and customer service skills are essential for this role.

What does a reservations manager do?

A reservation manager handles room booking for a hotel as well as a variety of other tasks. In this role, your duties are to recruit and train new staff, delegate tasks, review schedules, and handle the influx of reservations. Your responsibilities include quickly responding to emails and phone calls about booking rooms, updating the arrival checklist, reviewing room inventory, applying room blocks, and forecasting reservations. You also create reports to present to management about booking rates and revenues to see if sales strategies should be adjusted. You may collaborate with the sales and marketing teams to manage rooms during seasonal changes.

What are the key skills and qualifications needed to thrive as a reservations manager, and why are they important?

To excel as a Reservations Manager, you need strong organizational skills, attention to detail, and experience in hospitality or customer service, often bolstered by a relevant degree or diploma. Familiarity with property management systems (PMS), reservation software like Opera or Amadeus, and yield management tools is typically required. Exceptional communication, problem-solving abilities, and leadership are vital soft skills for managing teams and resolving guest issues. These competencies ensure efficient booking operations, maximize occupancy, and deliver outstanding guest experiences.

What are the primary challenges a reservations manager faces when balancing guest satisfaction with occupancy targets?

As a Reservations Manager, one of the main challenges is ensuring high guest satisfaction while also meeting occupancy and revenue goals. This often involves carefully managing overbooking risks, resolving booking conflicts, and accommodating special requests without compromising operational efficiency. Effective collaboration with the sales, front office, and revenue management teams is essential to optimize availability and rates, while still providing personalized service to guests. Adapting quickly to changes in demand and maintaining strong communication skills are key to success in this dynamic environment.

What is the difference between Reservations Manager vs Front Desk Agent?

Reservations ManagerFront Desk Agent
Oversees reservation operations, manages booking systems, and coordinates with other departments.Greets guests, handles check-ins/outs, and provides customer service at the front desk.

The Reservations Manager focuses on managing reservation processes and team oversight, often working behind the scenes, while the Front Desk Agent interacts directly with guests, handling daily check-in and customer service tasks. Both roles require excellent communication skills, but the Reservations Manager typically requires more experience with reservation systems and management, whereas the Front Desk Agent emphasizes guest interaction and service skills.

How do you become a reservations manager?

To become a reservations manager, candidates typically need a high school diploma or equivalent, along with experience in customer service or hospitality. Developing skills in reservation systems, communication, and organization is essential, and some employers prefer candidates with a hospitality or business degree. Gaining experience in front desk or booking roles can also help advance to a reservations manager position.

How much do reservations managers make in the US?

Reservations managers in the US typically earn a median annual salary of around $45,000 to $55,000, with higher earnings possible in larger organizations or with more experience. Salaries can vary based on location, industry, and level of responsibility, and some roles may include bonuses or commissions. Strong communication and organizational skills are important for success in this role.
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What job categories do people searching Reservations Manager jobs in Reno, NV look for?

The top searched job categories for Reservations Manager jobs in Reno, NV are:

What cities near Reno, NV are hiring for Reservations Manager jobs?

Cities near Reno, NV with the most Reservations Manager job openings:

Reservations Manager jobs near you
Infographic showing various Reservations Manager job openings in Reno, NV as of August 2026, with employment types broken down into 1% As Needed, 84% Full Time, 13% Part Time, and 2% Contract. Highlights an 93% Physical, 3% Hybrid, and 4% Remote job distribution, with an average salary of $59,598 per year, or $28.7 per hour.

Front Desk Associate

SBR Management LLC

Truckee, CA • On-site

$23/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 12 days ago

Job description

Job Type
Full-time
Description
About Roberts Resorts & Communities
This company operates nationally and is growing by the day. At Roberts Resorts & Communities, we're on a mission to build community and fulfill dreams. Through our core values of resourcefulness, integrity, passion, and epic customer service, we're dedicated to making a difference in the lives of 30,000 families. If you're passionate about creating meaningful impact, thrive in a culture of integrity, and are committed to delivering exceptional service, we invite you to join us in turning visions into reality and shaping a brighter future together.
Position Summary
The Front Desk Associate serves as the initial point of contact for guests and visitors, delivering outstanding customer service and support. Responsibilities include managing check-in and check-out procedures, handling reservations, addressing inquiries, and maintaining smooth front desk operations. Furthermore, this position will work closely with event coordinator and assist with any community events and social media posts
Performance Objectives
  • Establish positive relationships with guests, residents, prospective residents, and vendors through courteous and professional interactions
  • Efficiently manage incoming calls, handling reservations and addressing customer inquiries promptly and accurately
  • Provide assistance and respond to queries via online chat to enhance customer experience
  • Report resort comments, suggestions, and complaints to the General Manager for timely resolution
  • Conduct seamless check-in and check-out processes, managing reservations and accommodating walk-in guests effectively
  • Collect rent, deposits, and payments for various services using Rent Manager and Camp spot platforms
  • Initiate collection calls for site rental payments as instructed, ensuring timely payments
  • Utilize email communication to correspond with residents and potential guests as required
  • Maintain organized resort files, reports, and records, ensuring accuracy and completeness
  • Upload resident files and communications to Rent Manager for documentation and tracking purposes
  • Prepare and distribute resort communications such as newsletters, rule reminders, and violation notices
  • Monitor office supplies inventory and place orders as necessary to ensure availability
  • Manage mail and packages, sorting and distributing them to designated mailboxes
  • Secure documents for leases and maintain confidentiality of sensitive information
  • Input meter readings accurately to track usage and manage utility billing processes
  • Coordinate with maintenance personnel to address guest concerns and resolve any potential issues promptly
  • Assist with community events planning, execution and social media posts.
  • Performs other related duties as assigned

Requirements
Key Competencies
  1. Customer Service Skills: Proficient in providing outstanding service to guests and residents, ensuring their needs are met with excellence.
  2. Communication: Demonstrates effective verbal and written communication skills to interact professionally with guests, residents, and team members.
  3. Multitasking: Capable of efficiently managing multiple tasks such as check-ins, reservations, and guest inquiries simultaneously.
  4. Attention to Detail: Possesses keen attention to detail to ensure accuracy in handling payments, reservations, and administrative tasks.
  5. Adaptability: Adapts to various situations and addresses guest needs promptly and professionally.
  6. Problem-Solving: Exhibits strong problem-solving abilities to resolve guest complaints or issues effectively and find suitable solutions.
  7. Organization: Maintains orderly records, manages office supplies, and handles administrative tasks effectively.
  8. Computer Proficiency: Proficient in using property management software and Microsoft Office applications.
  9. Positive Attitude: Maintains a positive attitude and enthusiasm for delivering outstanding service, contributing to a welcoming and hospitable environment at the front desk.

Education & Experience
  • High school diploma or equivalent required
  • Prior experience in customer service, front desk operations, or hospitality industry is preferred but not required.
  • Proficiency in using computer systems, including property management software and Microsoft Office suite, is desirable.
  • Strong communication and interpersonal skills are essential, along with the ability to multitask and work in a fast-paced environment.

Physical Requirements
  • Constantly sit, talk, or hear; Frequently use hands.
  • Manual dexterity for handling paperwork and using office equipment.
  • Clear vision and hearing for reviewing documents and communicating effectively.
  • Capability to lift up to 10 pounds.

Benefits and Perks
We believe in taking care of our team so they can thrive both at work and in life. As a full-time employee, you'll enjoy a comprehensive benefits package designed to support your health, growth, and lifestyle, including:
  • Medical, Dental, and Vision coverage for you and your dependents
  • Employer-paid life insurance for peace of mind
  • A full menu of voluntary coverages - STD, LTD, Accidental, Critical Illness, Hospital Indemnity, Pet Insurance, and Legal Service Plans
  • 80 hours of PTO plus 11 paid holidays to recharge and refresh
  • 401(k) with a 3% company match to invest in your future
  • The chance to be part of an inclusive, supportive community where your contributions matter
  • Complimentary stay at one of our resorts - enjoy the lifestyle you help create!

Commitment to Diversity
Roberts Resorts & Communities stands firm in our commitment to Equal Employment Opportunity. We believe in a workplace free from discrimination based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or any other protected characteristic. Diversity is our strength. We foster an inclusive environment where authenticity is valued, and everyone feels a sense of belonging. We empower individuals to reach their full potential and contribute their best. Join us in creating a workplace where diversity is celebrated, voices are heard, and excellence thrives.
Salary Description
$23/hour

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