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Reservations Manager Jobs in Middleton, WI (NOW HIRING)

Marcus Hotels

Front Office Manager

Madison, WI · On-site

$65K - $75K/yr

Manage reservations, front office systems, inventory, scheduling, and departmental budgets to maximize revenue. * Drive guest satisfaction by monitoring service scores and resolving guest concerns ...

Marcus Hotels

Front Office Manager

Madison, WI · On-site

$65K - $75K/yr

Manage reservations, front office systems, inventory, scheduling, and departmental budgets to maximize revenue. * Drive guest satisfaction by monitoring service scores and resolving guest concerns ...

The Marcus Corporation

Front Office Manager

Madison, WI · On-site

$65K - $75K/yr

Manage reservations, front office systems, inventory, scheduling, and departmental budgets to maximize revenue. * Drive guest satisfaction by monitoring service scores and resolving guest concerns ...

Hotels

Front Office Manager

Madison, WI · On-site

$65K - $75K/yr

Manage reservations, front office systems, inventory, scheduling, and departmental budgets to maximize revenue. * Drive guest satisfaction by monitoring service scores and resolving guest concerns ...

Troon Golf

Host

Verona, WI · On-site

Manage reservations and waitlists accurately. * Coordinate table flow with FOH leadership. * Quote accurate wait times. * Maintain clean and organized host stand. Standards & Accountability

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Reservations Manager information

See Middleton, WI salary details

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$60K

$109.4K

How much do reservations manager jobs pay per year?

As of Aug 30, 2026, the average yearly pay for reservations manager in Middleton, WI is $59,986.00, according to ZipRecruiter salary data. Most workers in this role earn between $42,600.00 and $70,200.00 per year, depending on experience, location, and employer.

What does a reservations manager do?

A Reservations Manager oversees the reservations department in hotels, resorts, or travel companies, ensuring that bookings are managed efficiently and customer inquiries are handled promptly. They are responsible for maximizing room occupancy, managing booking systems, and coordinating with other departments to ensure a smooth guest experience. Additionally, they handle staff training, set reservation policies, and analyze booking trends to improve revenue. Strong communication, organizational, and customer service skills are essential for this role.

What does a reservations manager do?

A reservation manager handles room booking for a hotel as well as a variety of other tasks. In this role, your duties are to recruit and train new staff, delegate tasks, review schedules, and handle the influx of reservations. Your responsibilities include quickly responding to emails and phone calls about booking rooms, updating the arrival checklist, reviewing room inventory, applying room blocks, and forecasting reservations. You also create reports to present to management about booking rates and revenues to see if sales strategies should be adjusted. You may collaborate with the sales and marketing teams to manage rooms during seasonal changes.

What are the key skills and qualifications needed to thrive as a reservations manager, and why are they important?

To excel as a Reservations Manager, you need strong organizational skills, attention to detail, and experience in hospitality or customer service, often bolstered by a relevant degree or diploma. Familiarity with property management systems (PMS), reservation software like Opera or Amadeus, and yield management tools is typically required. Exceptional communication, problem-solving abilities, and leadership are vital soft skills for managing teams and resolving guest issues. These competencies ensure efficient booking operations, maximize occupancy, and deliver outstanding guest experiences.

What are the primary challenges a reservations manager faces when balancing guest satisfaction with occupancy targets?

As a Reservations Manager, one of the main challenges is ensuring high guest satisfaction while also meeting occupancy and revenue goals. This often involves carefully managing overbooking risks, resolving booking conflicts, and accommodating special requests without compromising operational efficiency. Effective collaboration with the sales, front office, and revenue management teams is essential to optimize availability and rates, while still providing personalized service to guests. Adapting quickly to changes in demand and maintaining strong communication skills are key to success in this dynamic environment.

What is the difference between Reservations Manager vs Front Desk Agent?

Reservations ManagerFront Desk Agent
Oversees reservation operations, manages booking systems, and coordinates with other departments.Greets guests, handles check-ins/outs, and provides customer service at the front desk.

The Reservations Manager focuses on managing reservation processes and team oversight, often working behind the scenes, while the Front Desk Agent interacts directly with guests, handling daily check-in and customer service tasks. Both roles require excellent communication skills, but the Reservations Manager typically requires more experience with reservation systems and management, whereas the Front Desk Agent emphasizes guest interaction and service skills.

How do you become a reservations manager?

To become a reservations manager, candidates typically need a high school diploma or equivalent, along with experience in customer service or hospitality. Developing skills in reservation systems, communication, and organization is essential, and some employers prefer candidates with a hospitality or business degree. Gaining experience in front desk or booking roles can also help advance to a reservations manager position.

How much do reservations managers make in the US?

Reservations managers in the US typically earn a median annual salary of around $45,000 to $55,000, with higher earnings possible in larger organizations or with more experience. Salaries can vary based on location, industry, and level of responsibility, and some roles may include bonuses or commissions. Strong communication and organizational skills are important for success in this role.
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What cities near Middleton, WI are hiring for Reservations Manager jobs?

Cities near Middleton, WI with the most Reservations Manager job openings:

Reservations Manager jobs near you
Infographic showing various Reservations Manager job openings in Middleton, WI as of August 2026, with employment types broken down into 1% As Needed, 78% Full Time, 20% Part Time, and 1% Contract. Highlights an 93% Physical, 3% Hybrid, and 4% Remote job distribution, with an average salary of $59,986 per year, or $28.8 per hour.

Front Office Manager

Marcus Hotels

Madison, WI • On-site

$65K - $75K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 17 days ago

Marcus Hotels & Resorts rating

4.4

Company rating: 4.4 out of 10

Based on 17 frontline employees who took The Breakroom Quiz

Job description

Are you passionate about hospitality and eager to make a lasting impact with one of the most recognized names in the industry? The Hilton Madison Monona Terrace is seeking a Front Office Manager. In this role, you'll oversee all Front Office Operations (Night Audit, Concierge, and Front Desk) to ensure profitability, control costs, quality standards and create a welcoming and comfortable atmosphere for all hotel guests, visitors and team members. If you're passionate about upholding exceptional standards, thrive in a fast-paced environment, and are ready to make an impact, we want you on our team!
At Hilton Madison Monona Terrace, we don't just offer a place to stay - we create unforgettable experiences. Nestled in the heart of downtown Madison, our upscale hotel is renowned for its outstanding service and warm hospitality. But what truly sets us apart is our commitment to our people. Here, you'll find more than just a job - you'll discover a supportive community where associates are empowered to grow, succeed, and make a lasting impact. From collaborating with passionate hospitality professionals to learning from experienced leaders, every day brings opportunities to excel. Come be a part of something truly special at Hilton Madison Monona Terrace - where your passion and dedication will shine.
What you will be doing:
  • Lead, coach, and motivate Front Office associates while fostering a positive, engaging team culture.
  • Oversee hiring, training, scheduling, performance management, and staffing levels to meet service standards.
  • Develop and implement training programs to support associate growth and operational excellence.
  • Manage reservations, front office systems, inventory, scheduling, and departmental budgets to maximize revenue.
  • Drive guest satisfaction by monitoring service scores and resolving guest concerns promptly and professionally.
  • Communicate effectively with guests and team members, providing guidance, direction, and operational updates.
  • Implement corporate programs and standards, including Hilton Honors, marketing initiatives, and brand compliance.
  • Conduct daily operations oversight, including pre-shift meetings, room inspections, guest service support, and cross-department collaboration.
  • Perform other duties as assigned.

What we are looking for:
  • 2+ years of leadership, supervisory or management experience in Front Office, Guest Services, or Hotel Operations, preferably in an upscale or luxury hotel environment.
  • Previous knowledge of Hilton systems highly preferred as well experience with hotel property management systems (PMS) and general computer proficiency.
  • Ability to read, write, speak and understand the English Language in order to communicate with guests and associates.
  • Ability to effectively deal with internal and external customers.
  • Ability to develop and implement best practices.
  • Strong organizational skills with the ability to multitask and meet deadlines.
  • Must be able to remain guest-focused at all times.

What's in it for you?
  • A free, well-balanced meal every shift
  • Room discounts at Marcus Hotels & Resorts and Hilton branded locations
  • Discounts at Marcus Hotels & Resorts restaurants, cafes, lounges, golfing, skiing, and spa
  • Free employee parking (when available) or Metro bus passes
  • "Two for one" movie coupons at Marcus Theatres
  • Paid time off
  • Medical, dental, and vision insurance (offered after 1 month of employment), company-paid life insurance, employee assistance program offer for full time associates
  • 401k with employer match
  • Ability to grow your career and transfer from one property to another
  • Early wage access
  • Hilton-branded training and growth opportunities
  • And more!

Salary Estimate: $65,000-$75,000/year
About Us:
A division of The Marcus Corporation, Marcus Hotels & Resorts has a rich 60-year history of operational and service excellence. We are "People Pleasing People" who strive daily to create extraordinary experiences for guests and associates alike. Focused on expanding our U.S.-based portfolio of 18 hotels and resorts, our properties are known for their unique character and style.
Note: This document describes the general nature and level of work required of people in the job. It is not intended to be an all-encompassing list of responsibilities, duties, and skills.
We are an equal opportunity employer and maintain a drug free work place. This organization uses E-Verify to confirm employment eligibility in the US.
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