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Reservations Manager Jobs in Ohio (NOW HIRING)

IHG

Coordinator Group Reservations

Cleveland, OH · On-site

$19/hr

Coordinate the reservations, room blocks and contracts for large groups. Assist with on-site ... Communicate any outstanding guest requests or issues to management that may require additional ...

Salt Fork Lodge

Reservationist

Kimbolton, OH

$14 - $17.50/hr

... reservations, and utilizing sales technics to maximize guest satisfaction & Hotel revenues for all US Hotel properties and Regency managed properties. * Answer incoming guest phone calls and take ...

Salt Fork Lodge

Reservationist

OH · On-site

$14 - $17.50/hr

... reservations, and utilizing sales technics to maximize guest satisfaction & Hotel revenues for all US Hotel properties and Regency managed properties. * Answer incoming guest phone calls and take ...

Salt Fork Lodge

Reservationist

Kimbolton, OH · On-site

$14 - $17.50/hr

... reservations, and utilizing sales techniques to maximize guest satisfaction & hotel revenues for all US hotel properties and Regency managed properties. * Answer incoming guest phone calls and take ...

Salt Fork Lodge

Reservationist

Kimbolton, OH

$14 - $17.50/hr

... reservations, and utilizing sales technics to maximize guest satisfaction & Hotel revenues for all US Hotel properties and Regency managed properties. * Answer incoming guest phone calls and take ...

The Melting Pot

Assistant Manager

Columbus, OH · On-site

$50K - $60K/yr

Coordinate w/kitchen to insure proper prep and staffing Daily reservations management Conduct daily training meeting Daily bookkeeping Daily receiving CLOSING SHIFTS Perform all server checkouts ...

The Melting Pot

Assistant Manager

Columbus, OH · On-site

$50K - $60K/yr

Coordinate w/kitchen to insure proper prep and staffing Daily reservations management Conduct daily training meeting Daily bookkeeping Daily receiving CLOSING SHIFTS Perform all server checkouts ...

Salt Fork Lodge

Reservationist

Kimbolton, OH · On-site

$14 - $17.50/hr

... reservations, and utilizing sales technics to maximize guest satisfaction & Hotel revenues for all US Hotel properties and Regency managed properties. * Answer incoming guest phone calls and take ...

Salt Fork Lodge

Reservationist

Kimbolton, OH · On-site

$14 - $17.50/hr

... reservations, and utilizing sales technics to maximize guest satisfaction & Hotel revenues for all US Hotel properties and Regency managed properties. * Answer incoming guest phone calls and take ...

The Melting Pot

Assistant Manager

Columbus, OH · On-site

$50K - $60K/yr

Coordinate w/kitchen to insure proper prep and staffing Daily reservations management Conduct daily training meeting Daily bookkeeping Daily receiving CLOSING SHIFTS Perform all server checkouts ...

The Melting Pot

Assistant Manager

Columbus, OH

$50K - $60K/yr

Coordinate w/kitchen to insure proper prep and staffing Daily reservations management Conduct daily training meeting Daily bookkeeping Daily receiving CLOSING SHIFTS Perform all server checkouts ...

Pub Frato Chagrin Falls

Host/Hostess

Chagrin Falls, OH · On-site

$11/hr

Reservations Management * Oversee reservations and manage table turn times effectively. * Restaurant Maintenance * Perform general restaurant maintenance to ensure a clean and inviting atmosphere.

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Reservations Manager information

See Ohio salary details

$27.6K

$56.8K

$103.6K

How much do reservations manager jobs pay per year?

As of Aug 17, 2026, the average yearly pay for reservations manager in Ohio is $56,826.00, according to ZipRecruiter salary data. Most workers in this role earn between $40,400.00 and $66,500.00 per year, depending on experience, location, and employer.

What does a reservations manager do?

A Reservations Manager oversees the reservations department in hotels, resorts, or travel companies, ensuring that bookings are managed efficiently and customer inquiries are handled promptly. They are responsible for maximizing room occupancy, managing booking systems, and coordinating with other departments to ensure a smooth guest experience. Additionally, they handle staff training, set reservation policies, and analyze booking trends to improve revenue. Strong communication, organizational, and customer service skills are essential for this role.

What does a reservations manager do?

A reservation manager handles room booking for a hotel as well as a variety of other tasks. In this role, your duties are to recruit and train new staff, delegate tasks, review schedules, and handle the influx of reservations. Your responsibilities include quickly responding to emails and phone calls about booking rooms, updating the arrival checklist, reviewing room inventory, applying room blocks, and forecasting reservations. You also create reports to present to management about booking rates and revenues to see if sales strategies should be adjusted. You may collaborate with the sales and marketing teams to manage rooms during seasonal changes.

What are the key skills and qualifications needed to thrive as a reservations manager, and why are they important?

To excel as a Reservations Manager, you need strong organizational skills, attention to detail, and experience in hospitality or customer service, often bolstered by a relevant degree or diploma. Familiarity with property management systems (PMS), reservation software like Opera or Amadeus, and yield management tools is typically required. Exceptional communication, problem-solving abilities, and leadership are vital soft skills for managing teams and resolving guest issues. These competencies ensure efficient booking operations, maximize occupancy, and deliver outstanding guest experiences.

What are the primary challenges a reservations manager faces when balancing guest satisfaction with occupancy targets?

As a Reservations Manager, one of the main challenges is ensuring high guest satisfaction while also meeting occupancy and revenue goals. This often involves carefully managing overbooking risks, resolving booking conflicts, and accommodating special requests without compromising operational efficiency. Effective collaboration with the sales, front office, and revenue management teams is essential to optimize availability and rates, while still providing personalized service to guests. Adapting quickly to changes in demand and maintaining strong communication skills are key to success in this dynamic environment.

What is the difference between Reservations Manager vs Front Desk Agent?

Reservations ManagerFront Desk Agent
Oversees reservation operations, manages booking systems, and coordinates with other departments.Greets guests, handles check-ins/outs, and provides customer service at the front desk.

The Reservations Manager focuses on managing reservation processes and team oversight, often working behind the scenes, while the Front Desk Agent interacts directly with guests, handling daily check-in and customer service tasks. Both roles require excellent communication skills, but the Reservations Manager typically requires more experience with reservation systems and management, whereas the Front Desk Agent emphasizes guest interaction and service skills.

How do you become a reservations manager?

To become a reservations manager, candidates typically need a high school diploma or equivalent, along with experience in customer service or hospitality. Developing skills in reservation systems, communication, and organization is essential, and some employers prefer candidates with a hospitality or business degree. Gaining experience in front desk or booking roles can also help advance to a reservations manager position.

How much do reservations managers make in the US?

Reservations managers in the US typically earn a median annual salary of around $45,000 to $55,000, with higher earnings possible in larger organizations or with more experience. Salaries can vary based on location, industry, and level of responsibility, and some roles may include bonuses or commissions. Strong communication and organizational skills are important for success in this role.
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For Reservations Manager jobs in Ohio, the most frequently searched job titles are:

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Cities in Ohio with the most Reservations Manager job openings:

Reservations Manager jobs near you
Infographic showing various Reservations Manager job openings in Ohio as of August 2026, with employment types broken down into 90% Full Time, 9% Part Time, and 1% Contract. Highlights an 81% Physical, 2% Hybrid, and 17% Remote job distribution, with an average salary of $56,826 per year, or $27.3 per hour.

Coordinator Group Reservations

IHG Hotels & Resorts

Cleveland, OH • On-site

$19/hr

Other

Re-posted 7 days ago

IHG rating

5.5

Company rating: 5.5 out of 10

Based on 155 frontline employees who took The Breakroom Quiz

75th of 108 rated hotels

Job description


Coordinate the reservations, room blocks and contracts for large groups. Assist with on-site meetings as needed. Maintain group blocks, rooming lists and reservations in system.
At InterContinental Hotels & Resorts® we want our guests to feel special, cosmopolitan and In the Know which means we need you to:
  • Be charming by being approachable, having confidence and showing respect.
  • Stay in the moment by understanding and anticipating guests' needs, being attentive and taking ownership
    of getting things done.
  • Make it memorable by being knowledgeable, sharing stories and showing your style to create moments that make people feel special.
Duties and Responsibilities
FINANCIAL RETURNS
  • Stay abreast of current rates, rate changes and all promotions, current facilities, services, hours of operation, etc.
  • Prepare for each group's arrival, prepare group history, billing information, deposits, filing, VIP information, correspondence, etc.; interact with booking contacts as needed. Correctly record group rooms and revenue in the property management system.
  • Promote team work and quality service through daily communications and coordination with other departments.
  • Respond to guest concerns or complaints. Communicate any outstanding guest requests or issues to management that may require additional monitoring or follow-up.
PEOPLE
GUEST EXPERIENCE
RESPONSIBLE BUSINESS
  • Process all group reservation requests, changes and cancellations received by phone, fax, e-mail, mail, internally and through travel planners/corporations. Enter and/or modify group block in system to ensure inventory, stay dates, cancellation policy, deposit requirement, and booking procedure are reflected correctly.
  • Maintain accurate filing system for groups and ensure that each group block is traced.
  • Create and update group block notes to provide relevant data pertaining to all group reservations, and coordinate with other departments as needed to provide group reservation information and group needs as specified in contract.
  • Provide and maintain reports and records of all groups during stay and after departure, and follow up on any group inquiries.
  • Attend pre-meeting planning meetings or conferences as needed or requested.
  • Perform other duties as assigned such as running daily reports, e.g. the cancellations, bookings, or arrivals reports.
QUALIFICATIONS AND REQUIREMENTS
High school diploma or equivalent and one year of experience as a reservationist, front desk agent, or relevant field of work, or an equivalent combination of education and experience. Must speak fluent English. Other languages preferred.
This job requires ability to perform the following:
  • Speak and listening usually while sitting
  • Use a keyboard to type in reservation information
Other:
  • Communications skills are utilized a significant amount of time when interacting with clients, guests and employees.
  • Reading and writing abilities are utilized often when reviewing and processing guest reservations or daily reports.
  • Basic mathematical abilities are used some of the time.
  • Computer skills are required.
  • May be required to work nights, weekends, and/or holidays.

Rate of pay for this role is $19.00/hr
The statements in this job description are intended to describe the essential nature and level of work being performed. They are not intended to be ALL responsibilities or qualifications of the job.
About Us
At IHG, we've made a promise. As one of the world's leading hotel groups, we're here to deliver True Hospitality for Good. Making our guests and colleagues feel welcome, cared for, recognised and respected - wherever they are in the world. Want to be part of the journey?
About the Team
As the world's first and most global luxury hotel brand, InterContinental Hotels & Resorts has pioneered international travel since the 1940s, we are passionate about sharing our renowned international know-how and cultural wisdom in truly impressive surroundings. We all take great pride in being genuine ambassadors of the InterContinental® brand and to be part of the brand you will have a thirst for travel, passion for culture and appreciation for diversity. We create inspiring experiences for those seeking a richer perspective on the world. If you'd like to embrace a world of opportunities, we'd like to welcome you to the world's most international luxury hotel brand.

What IHG employees say

Pay

Benefits

Hours and flexibility

Workplace

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About IHG Hotels & Resorts

Sourced by ZipRecruiter

Staybridge Suites is an extended stay hotel, offering elevated residential style-studios and suites, complimentary daily breakfast buffet, complimentary light bites & happy hour 3 days a week, and ample amenities to accommodate both short term and extended-stay guests. We know that being on the road means balancing work with family and friends, so we go out of our way to make your stays enjoyable while keeping you connected to what matters most.

Industry

Hospitality services

Company size

11 - 50 Employees

Headquarters location

Chandler, AZ, US

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