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Reservation Controller Jobs (NOW HIRING)

HM Alpha Hotels

Rooms Controller

Nashville, TN · On-site

$18/hr

Division Grand Hyatt Nashville Description The Rooms Controller plays a critical role in ensuring efficient room allocation, smooth guest arrivals, and accurate reservation management. By ...

HM Alpha Hotels

Rooms Controller

Nashville, TN · On-site

$18/hr

Division Grand Hyatt Nashville Description The Rooms Controller plays a critical role in ensuring efficient room allocation, smooth guest arrivals, and accurate reservation management. By ...

Hawks Cay Resort

Rooms Controller

Marathon, FL · On-site

$15.75 - $19.75/hr

Be fully competent in the Reservation, Front Desk and Revenue Management department standard operating procedures covering all administrative and mechanical aspects of its operation. * Manage guest ...

EOS USA

Rooms Controller

Marathon, FL · On-site

$15.75 - $19.75/hr

Be fully competent in the Reservation, Front Desk and Revenue Management department standard operating procedures covering all administrative and mechanical aspects of its operation. * Manage guest ...

EOS Hospitality

Rooms Controller

Marathon, FL · On-site

$15.75 - $19.75/hr

Be fully competent in the Reservation, Front Desk and Revenue Management department standard operating procedures covering all administrative and mechanical aspects of its operation. * Manage guest ...

EOS Hospitality

Rooms Controller

Marathon, FL · On-site

$15.75 - $19.75/hr

Be fully competent in the Reservation, Front Desk and Revenue Management department standard operating procedures covering all administrative and mechanical aspects of its operation. * Manage guest ...

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Reservation Controller information

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How much do reservation controller jobs pay per year?

As of Sep 10, 2026, the average yearly pay for reservation controller in the United States is $59,773.00, according to ZipRecruiter salary data. Most workers in this role earn between $42,500.00 and $70,000.00 per year, depending on experience, location, and employer.

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For Reservation Controller jobs, the most frequently searched job titles are:

Infographic showing various Reservation Controller job openings in the United States as of June 2026, with employment types broken down into 78% Full Time, 20% Part Time, 1% Temporary, and 1% Contract. Highlights an 90% Physical, 5% Hybrid, and 5% Remote job distribution, with an average salary of $59,773 per year, or $28.7 per hour.

Rooms Controller

Nashville, TN • On-site

HM Alpha Hotels
See more jobs at HM Alpha Hotelsexternal

$18/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 27 days ago

Job description

Division
Grand Hyatt Nashville
Description
The Rooms Controller plays a critical role in ensuring efficient room allocation, smooth guest arrivals, and accurate reservation management. By collaborating closely with the Front Office team, this role directly influences guest satisfaction, operational flow, and revenue management during high-demand periods.
HOW YOU'LL SHAPE THE EXPERIENCE & FUTURE
  • Lead and support Guest Service Agents in delivering seamless guest check-in experiences.
  • Proactively block and pre-register suites and rooms in the PMS according to guest requests.
  • Assign VIPs strategically in alignment with sales, events, and management priorities.
  • Communicate oversells, special accommodations, and challenges to the front desk and leadership.
  • Protect blocked rooms during sold-out periods to safeguard future arrivals.
  • Audit reservations on group and tour resumes to confirm accuracy in billing and room blocks.
  • Attend Daily Business Review meetings to stay aligned with business trends and bookings.
  • Verify billing details for third-party payments, group blocks, and credit card authorizations.
  • Respond promptly and professionally to guest requests, resolving issues or escalating as needed.
  • Partner with engineering and housekeeping to maintain accurate out-of-order and out-of-service room records.
  • Other duties as assigned.

KEY STRENGTHS FOR SUCCESS
  • Strong attention to detail with ability to manage multiple priorities.
  • Clear and professional communication skills (verbal and written).
  • Problem-solving and service recovery skills with guest-first mindset.
  • Ability to collaborate effectively across departments.
  • Proficiency in property management systems (PMS).
  • Calm, professional demeanor under pressure.

PROFESSIONAL EXPERIENCE
  • Minimum 6 months of experience in a hotel rooms division or front office role.
  • Previous exposure to room assignments, reservations, or guest service preferred.

ACADEMIC BACKGROUND
  • High school diploma or equivalent required.

Benefits
  • Medical, dental, and vision (HSA available)
  • Company-paid disability & life insurance
  • Employee Assistance Program
  • Supplemental benefits
  • 401(k) with match
  • Employee discounts
  • Paid vacation & sick time

Pay Rate: $18/hour
Position Requirements
Successful completion of a background check is required prior to employment.
Category
Front Office / Front Desk
Location
Grand Hyatt Nashville 229
Full-Time/Part-Time
Full-Time
Shift
Various Shifts
CA Pay Range
Number of Openings
1
Req Number
FRO-26-00137
EOE Statement
HM Alpha Hotels & Resorts is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind. We are committed to providing an environment of mutual respect, the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, sex (including pregnancy and gender identity), national origin, age (40 or older) disability, genetic information, family or parental status, military service, or any other status protected by the laws or regulations in the locations where we operate. HM Alpha Hotels & Resorts will not tolerate discrimination or harassment based on any of these characteristics.
This position is currently accepting applications.

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