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Reservation Controller Jobs (NOW HIRING)

Hyatt

Reservation/Rooms Controller

Falls Church, VA · On-site

$20 - $22/hr

Maintain reservation records and ensure data accuracy. * Upsell room categories, packages, and hotel services when appropriate. * Monitor booking pace and identify potential overbooking or inventory ...

Hyatt

Reservation/Rooms Controller

Tysons Corner, VA · On-site

$20 - $22/hr

Maintain reservation records and ensure data accuracy. * Upsell room categories, packages, and hotel services when appropriate. * Monitor booking pace and identify potential overbooking or inventory ...

HYATT Hotels

Rooms Controller

Sedona, AZ · On-site

$23.40/hr

Rooms Controller at Hyatt Vacation Club (HVC) Full-Time Hourly Rate: $23.40 Are you looking for a ... Performs duplicate reservation checks; block rooms. Confirms reservations and cancellations.

HV Global Marketing Corporation

$23.40/hr

As a Rooms Controller at HVC, you will assist in providing our Owners/guests with experiences and ... Performs duplicate reservation checks; block rooms. * Confirms reservations and cancellations.

Marriott Vacations Worldwide

$23.30/hr

As a Rooms Controller at MVW, you will assist in providing our Owners/guests with experiences and ... Performs duplicate reservation checks; block rooms. * Confirms reservations and cancellations.

HV Global Group, Inc.

Rooms Controller

Sedona, AZ · On-site

$23.40/hr

As a Rooms Controller at HVC, you will assist in providing our Owners/guests with experiences and ... Performs duplicate reservation checks; block rooms. * Confirms reservations and cancellations.

HV Global Group, Inc.

Rooms Controller

Sedona, AZ · On-site

$23.40/hr

As a Rooms Controller at HVC, you will assist in providing our Owners/guests with experiences and ... Performs duplicate reservation checks; block rooms. * Confirms reservations and cancellations.

Hyatt Vacations Ownership

Rooms Controller

Sedona, AZ · On-site

$23.40/hr

As a Rooms Controller at HVC, you will assist in providing our Owners/guests with experiences and ... Performs duplicate reservation checks; block rooms. * Confirms reservations and cancellations ...

Marriott Vacations Worldwide

$26.75/hr

As a Rooms Controller at MVW, you will assist in providing our Owners/guests with experiences and ... Performs duplicate reservation checks; block rooms. * Confirms reservations and cancellations.

Engine

Controller

... Reservation Platform of the Year (2026), and one of Built In's Best Places to Work (2020-2026). We ... We are hiring a Controller to take it to the next level of excellence, building on the automation ...

HM Alpha Hotels & Resorts

Rooms Controller

Nashville, TN · On-site

$18/hr

The Rooms Controller plays a critical role in ensuring efficient room allocation, smooth guest arrivals, and accurate reservation management. By collaborating closely with the Front Office team, this ...

HM Alpha Hotels & Resorts

Rooms Controller

Nashville, TN · On-site

$18/hr

The Rooms Controller plays a critical role in ensuring efficient room allocation, smooth guest arrivals, and accurate reservation management. By collaborating closely with the Front Office team, this ...

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Reservation Controller information

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$29K

$59.8K

$109K

How much do reservation controller jobs pay per year?

As of Sep 9, 2026, the average yearly pay for reservation controller in the United States is $59,773.00, according to ZipRecruiter salary data. Most workers in this role earn between $42,500.00 and $70,000.00 per year, depending on experience, location, and employer.

What are popular job titles related to Reservation Controller jobs?

For Reservation Controller jobs, the most frequently searched job titles are:

Infographic showing various Reservation Controller job openings in the United States as of June 2026, with employment types broken down into 78% Full Time, 20% Part Time, 1% Temporary, and 1% Contract. Highlights an 90% Physical, 5% Hybrid, and 5% Remote job distribution, with an average salary of $59,773 per year, or $28.7 per hour.

Reservation/Rooms Controller

Falls Church, VA • On-site

Hyatt
Hospitality Services • 10K+ employees
Learn more about Hyattexternal

$20 - $22/hr

Other

Re-posted 2 days ago

Hyatt Hotels rating

7.0

Company rating: 7.0 out of 10

Based on 256 frontline employees who took The Breakroom Quiz

26th of 109 rated hotels

Job description

At Hyatt, we believe our guests select Hyatt because of our caring and attentive associates who are focused on providing efficient service and meaningful experiences.

Control Clerks are primarily responsible for room inventory to maximize selling opportunities at the Front Office.  This includes assigning room blocks for groups and guest preferences.  Front Office Agents rely on the Control Clerks ability to manage the inventory and analyze reports.   This role has a direct impact on guest fulfillment with room accommodations.  Control Clerks must also assist in the guest registration process and communication of hotel services and promotions.  This position leads other associates by coaching, giving direction and may include training.  Front Office Control Clerk is the perfect opportunity for a seasoned Front Office Agent ready to advance their career into management.

The pay range for this position is an hourly rate of $20.00 to $22.00. This position is also eligible to earn overtime. 
 

Key Responsibilities

Reservations Management

  • Process new reservations received through phone, email, website, GDS, and third-party channels.
  • Modify, cancel, and confirm reservations accurately in the property management system (PMS).
  • Respond to guest inquiries regarding room types, rates, packages, and hotel services.
  • Maintain reservation records and ensure data accuracy.
  • Upsell room categories, packages, and hotel services when appropriate.
  • Monitor booking pace and identify potential overbooking or inventory issues.

Room Inventory & Control

  • Assign guestrooms for daily arrivals, considering guest preferences, loyalty status, VIP requirements, and operational needs.
  • Run GEM notes and help with setting up arrivals
  • Manage room inventory to maximize occupancy and revenue opportunities.
  • Coordinate room blocks for groups, events, and special programs.
  • Monitor room availability and communicate inventory changes to relevant departments.
  • Handle room moves, room out-of-order statuses, and room upgrades.
  • Ensure room assignments align with housekeeping availability and maintenance constraints.

Operational Coordination

  • Collaborate closely with Front Office, Housekeeping, Revenue Management, and Sales teams.
  • Review daily arrival, departure, stayover, and VIP reports.
  • Prepare pre-arrival planning for VIP guests and special requests.
  • Assist with forecasting occupancy and identifying inventory challenges.
  • Support the Front Desk during high-volume periods as needed. This includes going to the FD and assisting

Guest Service

  • Ensure guest preferences and special requests are properly documented and fulfilled.
  • Resolve reservation-related issues before arrival.
  • Maintain high levels of guest satisfaction through proactive communication and attention to detail.

Key Performance Indicators (KPIs)

  • Reservation accuracy rate
  • Guest satisfaction scores related to arrival experience
  • Room assignment accuracy
  • Upsell revenue generated
  • Occupancy optimization
  • Reduction in room moves and assignment-related guest complaints

View our Virtual Reality Experience to spend a ‘day in the life’ of a hospitality professional at a full-service hotel.

What Hyatt Hotels employees say

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About Hyatt

Sourced by ZipRecruiter

At Hyatt, we believe in the power of belonging and creating a culture of care, where our colleagues become family. Since 1957, our colleagues and our guests have been at the heart of our business and helped Hyatt become one of the best, and fastest-growing hospitality brands in the world. Our transformative growth and the addition of new hotels, brands, and business lines can open the door for exciting career and growth opportunities for our colleagues. As we continue to grow, we never lose sight of what's most important: People. We turn trips into journeys, encounters into experiences, and jobs into careers.

Industry

Hospitality services

Company size

10,000+ Employees

Headquarters location

Chicago, IL, US

Year founded

1957

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