Resale Associate Jobs (NOW HIRING)

Overview: Promotes a high level of customer service by ensuring customers with buys are assisted in a timely and professional manner. Operates the buy counter (Resale AI) with efficiency and promotes a mission for obtaining sellable merchandise at the highest level. In addition, the Buy Manager will be responsible for ordering, receiving and displaying new merchandise. Assists with training. Follows all company handbook and store policies.

Supervisory Responsibilities Oversees Associates, Buyers and Key holders

Competencies To perform the job successfully, an individual should demonstrate the following:

Buying Used Product: Keeps current with the trends and provides information about current teen and twentysomething trends with all buyers. Visit’s mall quarterly (or provides internet interaction opportunities for education on new trends) for updates on what is current. Is effective in buying used product and comfortable spending a good portion of time at the buy counter. Must model the Plato's Non-Negotiable Buyer Certification standards. Holds the staff accountable for those standards.
Training and Coaching: Implement, role model, and train Buyer Certification Program. Works with Company on workshops and training that will maximize the staff's performance at the buy counter. Uses tools available to measure buy time efficiencies and audits for "passes". Uses tools to measure competencies with Resale AI and payout process. Uses reports on Winmark Connect to determine needs of the store. Uses reports from Resale AI to inform the store of progress with buy time/waits. Supports the management team in all aspects of training and retraining new hires/seasonal associates with an emphasis on signing in buys and training new buyers.

New Inventory: Creates a system for ordering and receiving new product and a plan to receive it and have it displayed within the same week of arrival. Running unit sales reports to determine new orders that need to be placed and submitting written purchase orders. Completing a monthly cycle count. Communication with office about process of new product

Achieve Sales & Financial Goals: Meet and exceed sales forecasts as determined by the Company. Meet and exceed goals for gross and net profit forecasts, and minimum gross margin targets as determined by the Company. Maintain all controllable expenses within established budgetary guidelines including store supplies, local marketing, employee incentive, utility and payroll budgets.

Paperwork/Managerial Duties: Uses the open/close audit to consistently check on store readiness. Update store Plan-Sales & Results workbook cut or add hours as needed. Conduct informal interviews as necessary and schedule first trial shift. Complete month close paperwork if necessary. Understands the weekly/monthly sales and productivity goals for the store.

Cooperation: Establishes and maintains effective relations; exhibits tact and consideration; offers help and support to co-workers; works cooperatively in group situations.

Managing Customer Focus: Promotes customer focus; establishes customer service standards; monitors customer satisfaction.

Teamwork: Puts success of team above own interests; supports everyone's efforts to succeed.

Coaching: Is instrumental in coaching in the moment. Utilizes tools to acknowledge positive behavior as well as s negative behavior. Is comfortable using all tools available for proper documentation. Engage and inform staff by conducting meetings as necessary. Helps facilitate the monthly store meetings.

Quality Management: Looks for ways to improve and promote quality; demonstrates accuracy and thoroughness when buying used merchandise with consideration to condition, style, and inventory on hand.

Ethics: Treats people with respect; works with integrity and principles; upholds organizational values.

Sales Skills: Maintains customer satisfaction; maintains records and promptly submits information. Able to explain reasoning behind purchasing decisions. Follows company motto, 'We want our customers to want to come back'.

Task List - Buy Manager

Buy Counter Area

Implements Plan for Counter Flow/Implements Plan for Buy Processing/Sets Goals for Buy Completion

Security

Maintains Store Entry Procedures/Camera Functions/Employee Buy/Sell Policies

New Product

Ordering Receiving/Merchandising Unit Information Reports Cycle Counts

Company Buying Program

Staff Development Plan through Buyer Position/New Buyer Certification Program/Recertification/Monthly Buyer Report Card/Conduct Secret Shops/Distributes and Tests on Trend Guide/Schedules and Tests on Mall Visits/Feedback Training on Style and Condition/Review Passes and Spot Check Buys/Maintain Pending Buy Screen.

Staff Development

Corrective Action Documents/Attendance Calendars
Product Mix and Pricing Feedback

Price Matrix/Brands and Products
Training

All aspects of training