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At Laura's House, we don't just offer jobs-we offer purpose. Be part of a compassionate, mission-driven team making a real difference in the lives of domestic violence survivors and their families.

If you're passionate about supporting domestic violence survivors and want your work to truly matter-this is the opportunity for you.

Job Summary:

The Customer Service Associate is responsible for operating the cash register, providing exceptional customer service while supporting the Laura's House cause, preparing donations for sales floor and maintaining cleanliness and safety of the store.

Essential Job Duties:

• Count the register before the store opens to make sure cash drawer is correct and balance the register at the end of the day.
• Open the store and run the register.
• Assist in creating a pleasant and hospitable work environment and maintain good customer, donor, and volunteer relationships.
• Serve all customers in a courteous, efficient manner, speaking to all customers about Laura's House and the mission.
• Put merchandise on sales floor after being processed and manage all "Go Backs"
• Assist in sorting donations this includes tagging, organizing and merchandising donated items.
• Handle donations with care and donors with respect and courtesy.
• When not on register, dust shelves, top of racks, and furniture on bottom level of store, sweep/vacuum, clean windows, mirrors, glass cases and any other cleaning duties as specified on opening/closing check list.
• Make sure outside front of store is free of papers and trash.
• Answer the phone and schedule pickups.
• Handle merchandise as directed, always maintaining proper categories and colorization.
• Promote a safe working environment.
• Other duties as assigned by Assistant Store Manager and/or Store Manager.

Additional Responsibilities:

• Maintain confidentiality of clients and customers.
• Do not discuss personal issues with customers.
• Represent the Agency in a positive and professional manner.

Education and Experience:

• Must have a basic understanding of math.
• High school or equivalent

Knowledge, Skills and Abilities:

• Must know how to run a register.
• Must be able to give correct change.
• Must be able to multi task.
• Ability to cooperate and work well with others.
• Strong customer service skills required.
• Bilingual Spanish preferred not required.

Job Qualifications:

• Requires long hours of standing, sometimes in one spot.
• Weekend shifts are required.
• Must be able to lift and/or move up to 40 pounds. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus.
• Must be able to bend and/or reach in order to stock shelves and hang clothes

Other Must-Haves

• Fingerprint background check, drug screening.
• Ability to stand, walk, sit, use hands to handle or feel, reach with hands and arms, climb or balance, stoop, kneel, crouch or crawl, talk or hear, taste or smell.

Why Join Laura's House?

• Make a tangible difference every day.
• Collaborate with a diverse, passionate team.
• Enjoy a work culture built on respect, inclusion, and impact.
• Be part of an organization committed to your growth and training.
  
  A Place for Everyone

Laura's House is proud to be an equal opportunity employer. We welcome all individuals-regardless of race, gender, sexual orientation, disability, or background-to bring their full, authentic selves to our work.

Ready to Apply?

Come be a part of something bigger than a job. Join our Laura's House family and help us create safe, bright futures for families in need.

Client/Mission Focused; Communication; Respect. Compassion; Collaboration; Innovation.

This description reflects the principal functions of the job for the purposes of job evaluation. It should not be construed as a detailed description of all work requirements of the job nor shall be construed as giving exclusive responsibility for every function described.

EQUAL EMPLOYMENT OPPORTUNITY EMPLOYER:

Laura's House is committed to providing a work environment that is free of discrimination. It is the policy of Laura's House to conduct our relations with employees and applicants for employment based on merit without regard to race (including traits historically associated with race, including, but not limited to, hair texture and protective hairstyles such as braids, locks, and twists), color, citizenship status, religion (all aspects of religious beliefs, observance or practice, including religious dress or grooming practices), creed, political affiliation or belief, sex (including pregnancy, childbirth, breastfeeding or related medical conditions), sexual orientation, age, gender (including gender identity and gender expression), gender transitioning, physical or mental disability, physical handicap, national origin (including language use restrictions and possession of a driver's license issued under Vehicle Code section 12801.9), marital status, ancestry, medical condition, genetic characteristics, genetic information, military or veteran's status, status as a victim of domestic violence, sexual assault, or stalking, updating personal information based on a lawful change of name, social security number, or federal employment authorization document, Employee's receipt of public assistance (such as Medi-Cal), or any other protected status in accordance with the requirements of all Federal, State and local laws prohibiting discrimination. Company policy also prohibits unlawful discrimination based on the perception that anyone has any of those characteristics or is associated with a person who has or is perceived as having any of those characteristics. Discrimination can also include failing to reasonably accommodate religious practices or qualified individuals with disabilities where the accommodation does not pose an undue hardship.

The Company is committed to compliance with all applicable laws providing equal employment opportunities. This commitment applies to all persons involved in the operations of the Company and prohibits unlawful discrimination by any employee of the Company.

Pay discrimination between employees of the opposite sex or different race or ethnicity performing substantially similar work, as defined by the California Fair Pay Act as amended and federal law, is prohibited.