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Replacement Rental Representative Jobs in Raleigh, NC

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Replacement Rental Representative information

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$9

$18

$26

How much do replacement rental representative jobs pay per hour?

As of Jun 3, 2026, the average hourly pay for replacement rental representative in Raleigh, NC is $18.27, according to ZipRecruiter salary data. Most workers in this role earn between $14.95 and $20.34 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Replacement Rental Representative, and why are they important?

To succeed as a Replacement Rental Representative, you need strong customer service skills, attention to detail, and a high school diploma or equivalent. Familiarity with rental management software, reservation systems, and basic office applications is typically required. Excellent communication, problem-solving abilities, and a positive attitude help build trust and effectively resolve customer issues. These skills ensure smooth rental processes, customer satisfaction, and efficient coordination with clients and partners.

What are some common challenges faced by Replacement Rental Representatives and how can they be managed?

Replacement Rental Representatives often navigate high-volume customer interactions, especially when clients are dealing with vehicle accidents or insurance claims. Managing customer expectations and maintaining clear communication with insurance companies, body shops, and internal teams is crucial. Staying organized and adaptable helps representatives handle fluctuating workloads and resolve issues efficiently, ensuring a positive customer experience even in stressful situations.

What does a Replacement Rental Representative do?

A Replacement Rental Representative assists customers in obtaining temporary rental vehicles when their own cars are being repaired due to accidents or insurance claims. They coordinate with insurance companies, repair shops, and customers to ensure a smooth and efficient rental process. Their responsibilities include verifying coverage, selecting suitable rental vehicles, processing paperwork, and providing excellent customer service. This role requires strong communication and organizational skills to manage multiple cases at once.

What is the difference between Replacement Rental Representative vs Rental Agent?

AspectReplacement Rental RepresentativeRental Agent
CredentialsDriver's license, customer service skillsReal estate license, customer service skills
Work EnvironmentVehicle-based, on-site customer interactionsOffice and on-site property visits
Industry UsageInsurance, vehicle, equipment rentalsReal estate, property rentals
Common Search IntentReplacing rental items, customer service in rentalsFinding rental properties, leasing

The Replacement Rental Representative primarily focuses on assisting customers with replacing rental items like vehicles or equipment, often working directly with clients and handling logistics. In contrast, a Rental Agent typically deals with leasing properties, guiding clients through rental agreements and property viewings. While both roles involve customer service and rental processes, their industries and specific responsibilities differ significantly.

What are popular job titles related to Replacement Rental Representative jobs in Raleigh, NC? For Replacement Rental Representative jobs in Raleigh, NC, the most frequently searched job titles are:
What job categories do people searching Replacement Rental Representative jobs in Raleigh, NC look for? The top searched job categories for Replacement Rental Representative jobs in Raleigh, NC are:
What cities near Raleigh, NC are hiring for Replacement Rental Representative jobs? Cities near Raleigh, NC with the most Replacement Rental Representative job openings:
Replacement Rental Representative jobs near you
Service Technician III - HVAC

Service Technician III - HVAC

Progress Residential

Raleigh, NC • On-site

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 18 days ago

Progress Residential rating

8.5

Company rating: 8.5 out of 10

Based on 9 frontline employees who took The Breakroom Quiz

20th of 153 rated real estate companies

Job description

Your career has a home here.
Ready to make an impact with a dynamic, forward-thinking company?
As a leading property manager of single-family rental homes nationwide, we take great pride in creating an enjoyable living experience for our residents - and an empowering, people-first culture for our team members. That's why, for two years in a row, our employees have voted Progress a certified Great Place to Work®.
Why join Progress?
As the demand for professionally managed rental homes continues to grow, so do the opportunities at Progress. We're looking for passionate professionals who are ready to grow with us, make a difference and be part of something meaningful.
Want to learn more?
Text "ProgressJobs" to 25000 to chat with Kate, our AI Recruiting Assistant. She can help you explore open roles, apply, and answer your questions in real time.
Position Summary:
The Service Technician III - HVAC is a key associate in providing an outstanding customer experience while providing cost and expense controls. The Service Technician III - HVAC works on the Property Management team to inspect, troubleshoot and repair HVAC systems in our Progress Residential single family homes. Additional residential maintenance and repairs are required as needed
Essential Functions:
  • Ability to quickly assess the situation and determine the appropriate steps necessary to resolving the service requests while providing outstanding customer service and being an ideal representative of Progress Residential.
  • Perform scheduled and unscheduled/emergency preventative maintenance, inspections, and service requests including replacement, and modifications of equipment or systems as needed or requested by customers, involving the following daily:
  • Electrical, plumbing and HVAC systems
    • Electrical, plumbing and HVAC systems
    • Appliances
    • Water irrigation systems
    • Stairs, gates, fences, patios, railings
    • Tile, carpet, and flooring
    • Roofing, gutters, fasteners
    • Interior/exterior lights and ceiling fans
    • Fireplaces and Gas fixtures
    • Shutters, doors, cabinets, windows, sliding glass doors and locks
    • Leaks
    • Drywall and Painting
    • Pool areas, tile, hot tub/spa, pool furniture
  • Other Service areas as required.
  • Diagnose and troubleshoot advanced issues and then repair or replace defective equipment, components, or wiring on HVAC equipment.
  • Report all major repairs or replacements prior to any expenditure of funds.
  • Must be always aware of the condition of the property and take immediate steps to correct any unsafe condition.
  • Service Technicians will conduct all business in accordance with company policies and procedures and all state and federal regulations (such as Lead Based Paint, ADA, Fair Housing, HAZCOM Program OSHA, etc.)
  • Ensures all workplace safety standards and practices are upheld
  • Completes service requests in a professional timely manner.
  • Maintains regular attendance and excellent punctuality.
  • All other duties assigned.

Qualifications
  • High school diploma or equivalent required
  • Minimum of 5 years' experience in general service and maintenance experience (painting, plumbing, carpentry, electrical, drywall repair, etc.)
  • Technical College or Trade Program with HVAC Certification is preferred
  • EPA Certification Required
  • Minimum 5 years' experience providing routine maintenance, cleaning, inspection and repair of warm air furnaces, air conditioners, duct distribution systems, water heaters, and related piping and electrical.
  • Experience repairing all makes & models of residential appliances in customers' homes preferred
  • Ability to maintain, inspect, diagnose and troubleshoot advanced issues and then repair or replace defective equipment or components on standard household appliances preferred
  • Ability to install all makes & models of residential appliances preferred
  • Required equipment - Employee must have their own basic tools required to perform ongoing service in residential environment.
  • Maintain reliable transportation daily that can professionally and safely transport required materials necessary to perform job functions (i.e., ladders, hot water heaters, appliances, etc.)
  • Must possess valid driver's license in the working state
  • Available for on-call Service, weekends and evenings as needed
  • Previous experience in either the single-family or multi-family rental industry preferred
  • Must possess ability to work and cope well under pressure, meet multiple and sometimes competing and tight deadlines.
  • Ability to interact with residents, and vendors/contractors tactfully and professionally.
  • Strong organizational skills, communication and "people skills".
  • Typical Physical Demands - Regularly required sitting and standing for several hours at a time, to climb up and down stairs several times each day, and to lift 50 pounds with ease.
  • Must be knowledgeable of all pertinent laws and EPA and OSHA regulations.
  • Working knowledge of Microsoft Office software and working proficiency with handheld computer (i.e., Smartphone, iPad preferred).
  • Honest, ethical and handles things in confidential manner.

What you can expect from us:
  • Competitive Compensation - Including performance-based bonuses that reward your contributions.
  • Comprehensive Benefits Package - Medical, dental, vision, parental leave, 401(k) with company match and more.
  • Generous Time Off - Enjoy PTO based on tenure, 13 paid holidays and 1 floating holiday.
  • Ongoing Learning and Development - Quarterly summits, town hall meetings and continuous training to support your professional growth.
  • A Culture that Celebrates You - We believe in collaboration, recognition and having fun while doing important work.

This summary is not an all-inclusive description of job duties. Other job duties and responsibilities may also be assigned by the incumbent's supervisor at any time based upon Company need.
Employment with Progress Residential is conditional on a satisfactory background and drug screen.
Progress Residential is a proud Equal Opportunity employer, m/f/d/v.
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