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Renewals Jobs in Raleigh, NC (NOW HIRING)

NetApp

Technical Account Manager

Morrisville, NC · On-site

Renewal and Expansion : Collaborate with Renewal Specialists and Field Sales to design and implement technical health plans with the goal of value realization, ensuring successful renewal leveraging ...

EnrollHere

Account Executive, Customer Success

Raleigh, NC · On-site

$90 - $130/hr

Identify upsell and cross-sell opportunities across our product suite; manage renewals and negotiate contracts with support from leadership. * Collaborate cross-functionally: Partner with Customer ...

Greystar

Leasing Professional - Elan City Center

Raleigh, NC · On-site

$16.50 - $19.50/hr

SUMMARY This position is responsible for coordinating the communitys marketing, leasing, and renewal strategies to achieve occupancy, revenue, and resident retention goals by performing all ...

Greystar

Leasing Professional - 403 West

Raleigh, NC · On-site

$16.50 - $19.50/hr

SUMMARY This position is responsible for coordinating the communitys marketing, leasing, and renewal strategies to achieve occupancy, revenue, and resident retention goals by performing all ...

Greystar

Leasing Professional - The Miles

Raleigh, NC · On-site

$16.50 - $19.50/hr

SUMMARY This position is responsible for coordinating the communitys marketing, leasing, and renewal strategies to achieve occupancy, revenue, and resident retention goals by performing all ...

PagerDuty

Account Manager- DC

Raleigh, NC · On-site

$105K - $125K/yr

Present and negotiate renewal proposals, structure multi-year options, and manage contract value through strategic account management. * Monitor customer health using usage analytics, telemetry, and ...

PagerDuty

Account Manager- DC

Raleigh, NC

$105K - $125K/yr

Present and negotiate renewal proposals, structure multi-year options, and manage contract value through strategic account management. * Monitor customer health using usage analytics, telemetry, and ...

Vest Residential

Leasing Consultant

Raleigh, NC · On-site

$19 - $21/hr

This position is responsible for coordinating the community's marketing, leasing, and renewal strategies to achieve occupancy, revenue, and resident retention goals by performing all activities ...

Reachdesk Ltd

Commercial Account Manager

Raleigh, NC · On-site

$160 - $200/hr

This is a commercially oriented account management role focused on renewals, expansion, and strategic account growth, with some prospecting within your book of business. Success in this role requires ...

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Showing results 41-60

All JobsRenewals JobsRenewals Jobs in Raleigh, NC

Renewals information

See Raleigh, NC salary details

$10.7K

$45.7K

How much do renewals jobs pay per year?

As of Sep 3, 2026, the average yearly pay for renewals in Raleigh, NC is $45,375.00, according to ZipRecruiter salary data. Most workers in this role earn between $45,200.00 and $45,700.00 per year, depending on experience, location, and employer.

What are renewals?

In a business context, renewals refer to the process of extending or continuing a service, subscription, or contract after its initial term has expired. The renewals team is responsible for managing customer accounts to ensure that clients continue their relationship with the company and do not let their contracts lapse. This may involve negotiating new terms, addressing customer concerns, and coordinating with sales or customer success teams. Effective renewals management helps companies maintain a steady revenue stream and build long-term customer loyalty.

What skills and qualifications are needed to thrive as a renewals specialist?

To thrive as a Renewals Specialist, you need strong negotiation, customer relationship management, and sales skills, often supported by experience in account management or customer success. Familiarity with CRM systems like Salesforce and proficiency in contract management tools are typically required. Excellent communication, attention to detail, and problem-solving abilities help you build trust and effectively manage client renewals. These skills are vital to ensuring customer retention, maximizing recurring revenue, and maintaining long-term business relationships.

How does a renewals specialist collaborate with sales and customer success teams to ensure contract renewals?

A Renewals specialist works closely with both sales and customer success teams to maximize contract retention and renewal rates. They often coordinate with sales to identify upsell or cross-sell opportunities and with customer success to resolve any client concerns that might impact renewal decisions. Regular communication and sharing of client feedback are crucial, as is updating internal systems to keep all teams aligned. This collaborative approach helps ensure a smooth renewal process and strengthens long-term client relationships.

What is the difference between Renewals vs Customer Service Representative?

AspectRenewalsCustomer Service Representative
Primary RoleManage contract or subscription renewals, ensuring client retentionAssist customers with inquiries, support, and issue resolution
Required SkillsSales, negotiation, contract managementCommunication, problem-solving, product knowledge
Work EnvironmentOffice-based, often in sales or account management teamsCustomer support centers, call centers, or office settings
Common CertificationsSales certifications, CRM trainingCustomer service certifications, communication courses

While Renewals focus on maintaining client subscriptions and contracts, Customer Service Representatives handle general customer inquiries and support. Both roles require strong communication skills, but Renewals are more sales-oriented, emphasizing retention and negotiation, whereas Customer Service Representatives prioritize issue resolution and customer satisfaction.

What are the most commonly searched types of Renewals jobs in Raleigh, NC?

The most popular types of Renewals jobs in Raleigh, NC are:

What job categories do people searching Renewals jobs in Raleigh, NC look for?

The top searched job categories for Renewals jobs in Raleigh, NC are:

Renewals jobs near you
Infographic showing various Renewals job openings in Raleigh, NC as of August 2026, with employment types broken down into 96% Full Time, 2% Part Time, and 2% Contract. Highlights an 12% Physical, 1% Hybrid, and 87% Remote job distribution, with an average salary of $45,375 per year, or $21.8 per hour.

Technical Account Manager

NetApp

Morrisville, NC • On-site

Full-time

Medical, Life, Retirement, PTO

This job post has expired today. Applications are no longer accepted.

NetApp rating

9.4

Company rating: 9.4 out of 10

Based on 5 frontline employees who took The Breakroom Quiz

2nd of 500 rated business services

Job description

Job Summary

As a Technical Account Manager (TAM) at NetApp, you will blend technical expertise with exceptional customer success skills to deliver outstanding customer experiences and drive meaningful business outcomes. This role provides guidance, supports product adoption, and offers technical consultation to help customers realize the full value of NetApp solutions. The TAM partners closely with customers to understand their business goals, build technical success plans, and establish NetApp as a trusted partner in customer success.

Key Responsibilities
  • Business Consultation: Consult with customers to provide technical advice on NetApp products and services, focusing on key areas to enhance their product experience and achieve business goals. Based on customer needs, recommend and manage customer training plans.
  • Relationship Building: Develop and nurture relationships with customers, focused on key technical personas (VP Infrastructure, Infrastructure Architect, Storage Admin and Engineer, Security and Compliance Lead), becoming a trusted technical advisor and advocate throughout their journey with NetApp.
  • Onboarding, Adoption, and Capacity Management: Facilitate smooth onboarding and adoption activities, collaborating with customers to co-create technical success plans tailored to their specific needs and goals. Facilitate guided demos tailored to customer environment and needs.
  • Technical Health Checks & Escalation Management: Conduct technical health checks with customers to assess product adoption, address technical challenges, security vulnerabilities, share recommended solutions, and identify areas for improvement. Manage P1 escalations alongside key internal resources and share P2-P4 awareness.
  • Proactive Technical Engagement: Use advanced data insights and technical knowledge to monitor adoption and/or utilization and assist with predictive risk mitigation, guiding customers to recognize greater value from NetApp solutions.
  • Asset Management: Provide assessments consulting with the customer to maintain and optimize the customer inventory of NetApp assets and services while identifying and qualifying opportunities to expand, replace, or optimize their environments.
  • Renewal and Expansion: Collaborate with Renewal Specialists and Field Sales to design and implement technical health plans with the goal of value realization, ensuring successful renewal leveraging NetApp's product portfolio. Provide guidance on their solutions, what they should be consuming and make recommendations for renew, refresh and expand.
  • Best Practices Development: Develop, document, and share technical best practices with team members to continually improve the quality, effectiveness, and efficiency of processes and playbooks.
  • Strategic Initiatives: Lead and contribute to strategic technical initiatives that enhance customer success, drive innovation, and support organizational goals.
  • Cross-Functional Collaboration: Work closely with Renewal Specialists, Field Sales, and other technical teams to ensure an exceptional customer experience and drive the technical customer success strategy with wider account team members.
Job Requirements
Who You'll Work With

Professional Services

Support Teams

Sales Teams

NetApp Pre- and Post-Sales Technical Teams

Customer Technical Stakeholders

Skills and Competencies
  • Bachelor's degree or equivalent experience with 5+ years of B2B customer-facing experience, including roles such as Customer Success, Sales Engineering, Technical Support, Sales Architect, or Technical Account Management.
  • Technical proficiency in NetApp products and/or enterprise IT. Technical storage domain knowledge a plus, with the ability to understand customer needs and leverage product capabilities or internal resources to meet those needs.
  • Proven ability to build and maintain strategic technical relationships with customers.
  • Excellent communication skills and emotional intelligence (EQ) to address complex technical challenges and build trust with customers.
  • Demonstrated success in fast-paced and dynamic environments, capable of handling multiple high-priority tasks and adapting to changing requirements.
  • Expertise in data analysis, providing actionable technical insights, and making strategic recommendations.
  • Proficiency in MS Office required; experience with Gainsight, Salesforce, and technical tools relevant to the role is a plus.
  • Capable of working independently and collaboratively with global internal and external teams.
  • Familiarity with project management methodologies and tools is a plus. 
  • Language proficiency may be required in specific areas.
Key Performance Indicators and Business Objectives

Customer health and adoption scores

Regular documented engagement with the customer base

Success Plan adoption to include documented customer KPIs and value realization

Improve customer satisfaction scores

Qualified Expansion of NetApp portfolio

Successful renewal/retention rate improvement

Education
  • Bachelor's degree or equivalent experience with 5+ years required of B2B customer-facing experience, including roles such as Customer Success, Sales Engineering, Technical Support, Sales Architect, or Technical Account Management.
  • Demonstrated capability and commitment to obtain NetApp Certified Technical Support Professional (NCTSP) or higher NetApp certification.

Compensation:
The target salary range for this position is 100,000 - 130,000. The salary offered will be determined by the candidate's location, qualifications, experience, and education and may be outside of this range. Final compensation packages are competitive and in line with industry standards, reflecting a variety of factors, and include a comprehensive benefits package. This may cover Health Insurance, Life Insurance, Retirement or Pension Plans, Paid Time Off, various Leave options, Performance-Based Incentives, employee stock purchase plan, and/or restricted stocks (RSU's), with all offerings subject to regional variations and governed by local laws, regulations, and company policies. Benefits may vary by country and region, and further details will be provided as part of the recruitment process. 

What NetApp employees say

Pay

Hours and flexibility

Workplace

Get the full story on Breakroom

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About NetApp

Sourced by ZipRecruiter

The NetApp portfolio of leading data, application, and storage solutions helps organizations manage applications and data everywhere across hybrid multicloud environments. Our 30 years of innovation have made us the proven leader in all-flash storage. We have the only enterprise-grade storage OS available natively on the world’s biggest public clouds. Our data services offer the best security and protection in the industry. We have CloudOps services that will revolutionize how you work in the cloud. And that’s just scratching the surface. In a world of hybrid multicloud complexity, we envision a better IT experience—an evolved cloud state where on-premises and cloud environments are united as one, always delivering simplicity, security, savings, and sustainability. To get you there, we build solutions that drive faster innovation wherever your data and applications live, with unified management and AI-driven optimization. No walled gardens. No lock-in. You get the freedom to do what’s best for your business today and the flexibility to adapt to whatever tomorrow throws at you.

Industry

It services

Company size

10,000+ Employees

Headquarters location

Sunnyvale, CA, US

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