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Renewals Jobs (NOW HIRING)

Conga

Renewals Manager

Boston, TX

Renewals Manager Locations: US- Houston Tx, Boston, MA. Reports to: (Sr. Director, Renewal Management) A quick snapshot ... The Renewals Manager is responsible for owning the end-to-end renewal ...

Hearst

Renewals Manager

Carmel, IN · On-site

The Renewals Manager is accountable for renewal strategy execution, contract administration, pricing adherence, risk identification, and operational process improvement. Success in this role is ...

Fortinet

Renewals Representative

Sunnyvale, CA · On-site

$63K - $82K/yr

In this position, you will be supporting all operational functions of the full Renewal Sales cycle. This includes interfacing, guiding, educating, supporting & transacting with Customers, Field Sales ...

Hearst

Renewals Manager

Carmel, IN

The Renewals Manager is accountable for renewal strategy execution, contract administration, pricing adherence, risk identification, and operational process improvement. Success in this role is ...

ActiveProspect, Inc.

Renewals Specialist

Austin, TX · On-site +1

Renewal Process Support * Manage a portfolio of customer renewals and proactively engage customers regarding upcoming contract expiration dates. * Serves as a primary point of contact for routine ...

Conga

Renewals Manager

Boston, MA · On-site

Job Title: Renewals Manager Locations: US- Houston Tx, Boston, MA. Reports to: (Sr. Director, Renewal Management) A quick snapshot The Renewals Manager is responsible for owning the end-to-end ...

Hearst Television

Renewals Manager

Carmel, IN · On-site

The Renewals Manager is accountable for renewal strategy execution, contract administration, pricing adherence, risk identification, and operational process improvement. Success in this role is ...

Hearst Newspapers

Renewals Manager

Indianapolis, IN · On-site

The Renewals Manager is accountable for renewal strategy execution, contract administration, pricing adherence, risk identification, and operational process improvement. Success in this role is ...

Hearst

Renewals Manager

Indianapolis, IN · On-site

The Renewals Manager is accountable for renewal strategy execution, contract administration, pricing adherence, risk identification, and operational process improvement. Success in this role is ...

Nasdaq

Renewals Manager

New York, NY · Hybrid

$98K - $181K/yr

Renewals Manager As a Renewals Manager reporting to the VP, Commercial Operations, you will own the commercial execution of renewals for a defined portfolio of accounts. Your primary responsibility ...

ActiveProspect, Inc.

Renewals Specialist

Austin, TX · Remote

Renewal Process Support * Manage a portfolio of customer renewals and proactively engage customers regarding upcoming contract expiration dates. * Serves as a primary point of contact for routine ...

Fortinet, Inc.

Renewals Representative

Sunnyvale, CA · On-site

$63K - $82K/yr

In this position, you will be supporting all operational functions of the full Renewal Sales cycle. This includes interfacing, guiding, educating, supporting & transacting with Customers, Field Sales ...

GitLab

Renewals Manager

An overview of this role As a Renewal Manager, you'll own the end-to-end renewal lifecycle for a defined portfolio of GitLab customers, protecting and growing recurring revenue while ensuring a ...

Red River Technology

Renewals Specialist

Chantilly, VA · On-site

The Renewals Specialist is responsible for supporting the OEM renewal pipeline through proactive coordination with OEM partners, Account Teams, and Lifecycle Services teams. This position resides ...

Hearst

Renewals Manager

Carmel, IN

The Renewals Manager is accountable for renewal strategy execution, contract administration, pricing adherence, risk identification, and operational process improvement. Success in this role is ...

Redwood Software

Renewals Manager

The Renewals Manager will work closely with internal teams, including Sales, Technical Account Management, Professional Services & Redwood Leadership, to achieve renewal targets and contribute to the ...

Red River

Renewals Specialist

Chantilly, VA · On-site +1

The Renewals Specialist is responsible for supporting the OEM renewal pipeline through proactive coordination with OEM partners, Account Teams, and Lifecycle Services teams. This position resides ...

Fortinet, Inc.

Renewals Representative

Sunnyvale, CA · On-site

$63K - $82K/yr

In this position, you will be supporting all operational functions of the full Renewal Sales cycle. This includes interfacing, guiding, educating, supporting & transacting with Customers, Field Sales ...

Fortinet, Inc.

Renewals Representative

Sunnyvale, CA · On-site

$63K - $82K/yr

In this position, you will be supporting all operational functions of the full Renewal Sales cycle. This includes interfacing, guiding, educating, supporting & transacting with Customers, Field Sales ...

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Renewals information

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$11K

$47K

How much do renewals jobs pay per year?

As of Aug 6, 2026, the average yearly pay for renewals in the United States is $46,679.00, according to ZipRecruiter salary data. Most workers in this role earn between $46,500.00 and $47,000.00 per year, depending on experience, location, and employer.

What are renewals?

In a business context, renewals refer to the process of extending or continuing a service, subscription, or contract after its initial term has expired. The renewals team is responsible for managing customer accounts to ensure that clients continue their relationship with the company and do not let their contracts lapse. This may involve negotiating new terms, addressing customer concerns, and coordinating with sales or customer success teams. Effective renewals management helps companies maintain a steady revenue stream and build long-term customer loyalty.

How does a renewals specialist collaborate with sales and customer success teams to ensure contract renewals?

A Renewals specialist works closely with both sales and customer success teams to maximize contract retention and renewal rates. They often coordinate with sales to identify upsell or cross-sell opportunities and with customer success to resolve any client concerns that might impact renewal decisions. Regular communication and sharing of client feedback are crucial, as is updating internal systems to keep all teams aligned. This collaborative approach helps ensure a smooth renewal process and strengthens long-term client relationships.

What skills and qualifications are needed to thrive as a renewals specialist?

To thrive as a Renewals Specialist, you need strong negotiation, customer relationship management, and sales skills, often supported by experience in account management or customer success. Familiarity with CRM systems like Salesforce and proficiency in contract management tools are typically required. Excellent communication, attention to detail, and problem-solving abilities help you build trust and effectively manage client renewals. These skills are vital to ensuring customer retention, maximizing recurring revenue, and maintaining long-term business relationships.

What is the difference between Renewals vs Customer Service Representative?

AspectRenewalsCustomer Service Representative
Primary RoleManage contract or subscription renewals, ensuring client retentionAssist customers with inquiries, support, and issue resolution
Required SkillsSales, negotiation, contract managementCommunication, problem-solving, product knowledge
Work EnvironmentOffice-based, often in sales or account management teamsCustomer support centers, call centers, or office settings
Common CertificationsSales certifications, CRM trainingCustomer service certifications, communication courses

While Renewals focus on maintaining client subscriptions and contracts, Customer Service Representatives handle general customer inquiries and support. Both roles require strong communication skills, but Renewals are more sales-oriented, emphasizing retention and negotiation, whereas Customer Service Representatives prioritize issue resolution and customer satisfaction.

More about Renewals jobs
What cities are hiring for Renewals jobs? Cities with the most Renewals job openings:
What are the most commonly searched types of Renewals jobs? The most popular types of Renewals jobs are:
What states have the most Renewals jobs? States with the most job openings for Renewals jobs include:
What job categories do people searching Renewals jobs look for? The top searched job categories for Renewals jobs are:
Renewals jobs near you
Infographic showing various Renewals job openings in the United States as of August 2026, with employment types broken down into 97% Full Time, 1% Part Time, and 2% Contract. Highlights an 23% Physical, 1% Hybrid, and 76% Remote job distribution, with an average salary of $46,679 per year, or $22.4 per hour.

Renewals Manager

Conga

Boston, TX

Other

Re-posted 4 days ago

Job description

Job Title: Renewals Manager
Locations: US- Houston Tx, Boston, MA.
Reports to: (Sr. Director, Renewal Management)

A quick snapshot...
The Renewals Manager is responsible for owning the end-to-end renewal lifecycle for a defined portfolio of customers across the Americas. This role is critical to protecting and growing Conga's recurring revenue base by driving timely, high-quality renewals that align with both customer objectives and business goals.

Sitting at the intersection of Sales and Customer Success, the Renewal Manager proactively manages renewal risk, negotiates contract terms, and partners cross-functionally to deliver a seamless renewal experience. Success in this role is measured primarily by Gross Renewal Rate with Price Increase (GRRw/PI), Net Revenue Retention (NRR), and on-time renewal rate.


Why it's a big deal...  

Renewal Ownership & Pipeline Management

  • Own a portfolio of renewal accounts across the Americas, managing the full renewal cycle from initial outreach through signed contract.
  • Engage customers proactively 90-180 days prior to renewal to assess health, surface risks, and align on terms.
  • Maintain an accurate renewal forecast in Salesforce and Clari. Provide weekly pipeline updates to leadership.
  • Prioritize accounts by ARR at risk, customer health score, and days to renewal.

Negotiation & Contracting

  • Lead renewal negotiations with a focus on value realization, contract simplification, and mutual outcomes.
  • Structure renewal proposals that include multi-year options, price escalation clauses, and volume-based discounts.
  • Partner with Legal, Deal Desk, and Finance to resolve non-standard contract terms and approvals.
  • Ensure all renewal documentation is executed accurately and on time.

Risk Mitigation & Churn Prevention

  • Identify at-risk accounts early and develop mitigation strategies in partnership with Customer Success, Sales, Legal, Finance, and Product.
  • Escalate high-risk accounts appropriately, engaging executive sponsors and product teams as needed.
  • Track and report on churn drivers, renewal blockers, and win/loss trends.

Expansion & Growth

  • Identify upsell and cross-sell opportunities during the renewal motion and hand off to the appropriate Account Executive.
  • Collaborate with Customer Success Managers to align on account health and expansion readiness ahead of renewals.

Operational Excellence

  • Maintain clean and current data in Salesforce for all renewal opportunities, contacts, and activities.
  • Adhere to renewal process standards and use CPQ/CLM tooling to drive consistent, scalable execution.
  • Contribute to the continuous improvement of renewal playbooks, templates, and processes.

Here's what we're looking for...

  • 3-6+ years of experience in SaaS renewals, account management, or customer success with a quota-carrying role.
  • Proven track record managing a renewal book of business with ARR of $5M+.
  • Strong negotiation skills with experience handling contract terms, pricing, and multi-year structures.
  • Proficiency with Salesforce CRM and Clari; experience with CPQ or CLM tools is a plus.
  • Solid understanding of key renewal and retention metrics: GRR, NRR, ARR, churn rate, logo retention.
  • Excellent communication skills both written and verbal with the ability to engage C-suite stakeholders.
  • High degree of organization and ability to manage 100+ renewal accounts simultaneously.

Here's what will give you an edge...
This role will be evaluated on the following metrics:

  • Gross Renewal Rate with Price Increase (GRRw/PI), primary metric
  • Net Revenue Retention (NRR)
  • On-time renewal rate (100% of renewals closed on or before expiry)
  • Forecast accuracy (within 5% of committed renewal ARR)
  • Average days to close from initial outreach

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