ZipRecruiter

Log In

1

Renewals Jobs in Raleigh, NC (NOW HIRING)

Socket.dev

Enterprise Agreement Specialist

Raleigh, NC · On-site

$195 - $457/hr

Enterprise Agreement SpecialistThis role has been designed as 'Hybrid' with a requirement that you will work on average 2 days per week from an HPE office. Who We Are: Hewlett Packard Enterprise is ...

New

Renew Wellness

Physical Therapist

Pittsboro, NC · On-site

$103K/yr

Renew Wellness is a PT-owned outpatient clinic redefining what a Physical Therapy career can look like. If you're looking for a role with true 1:1 patient care, a supportive team culture, and real ...

Renew Wellness

Physical Therapist

Raleigh, NC · On-site

$103K/yr

Renew Wellness is a PT-owned outpatient clinic redefining what a Physical Therapy career can look like. If you're looking for a role with true 1:1 patient care, a supportive team culture, and real ...

Renew Wellness

Physical Therapist

Raleigh, NC · On-site

$103K/yr

Renew Wellness is a PT-owned outpatient clinic redefining what a Physical Therapy career can look like. If you're looking for a role with true 1:1 patient care, a supportive team culture, and real ...

next page

Showing results 1-20

All JobsRenewals JobsRenewals Jobs in Raleigh, NC

Renewals information

See Raleigh, NC salary details

$10.7K

$45.7K

How much do renewals jobs pay per year?

As of Sep 3, 2026, the average yearly pay for renewals in Raleigh, NC is $45,375.00, according to ZipRecruiter salary data. Most workers in this role earn between $45,200.00 and $45,700.00 per year, depending on experience, location, and employer.

What are renewals?

In a business context, renewals refer to the process of extending or continuing a service, subscription, or contract after its initial term has expired. The renewals team is responsible for managing customer accounts to ensure that clients continue their relationship with the company and do not let their contracts lapse. This may involve negotiating new terms, addressing customer concerns, and coordinating with sales or customer success teams. Effective renewals management helps companies maintain a steady revenue stream and build long-term customer loyalty.

What skills and qualifications are needed to thrive as a renewals specialist?

To thrive as a Renewals Specialist, you need strong negotiation, customer relationship management, and sales skills, often supported by experience in account management or customer success. Familiarity with CRM systems like Salesforce and proficiency in contract management tools are typically required. Excellent communication, attention to detail, and problem-solving abilities help you build trust and effectively manage client renewals. These skills are vital to ensuring customer retention, maximizing recurring revenue, and maintaining long-term business relationships.

How does a renewals specialist collaborate with sales and customer success teams to ensure contract renewals?

A Renewals specialist works closely with both sales and customer success teams to maximize contract retention and renewal rates. They often coordinate with sales to identify upsell or cross-sell opportunities and with customer success to resolve any client concerns that might impact renewal decisions. Regular communication and sharing of client feedback are crucial, as is updating internal systems to keep all teams aligned. This collaborative approach helps ensure a smooth renewal process and strengthens long-term client relationships.

What is the difference between Renewals vs Customer Service Representative?

AspectRenewalsCustomer Service Representative
Primary RoleManage contract or subscription renewals, ensuring client retentionAssist customers with inquiries, support, and issue resolution
Required SkillsSales, negotiation, contract managementCommunication, problem-solving, product knowledge
Work EnvironmentOffice-based, often in sales or account management teamsCustomer support centers, call centers, or office settings
Common CertificationsSales certifications, CRM trainingCustomer service certifications, communication courses

While Renewals focus on maintaining client subscriptions and contracts, Customer Service Representatives handle general customer inquiries and support. Both roles require strong communication skills, but Renewals are more sales-oriented, emphasizing retention and negotiation, whereas Customer Service Representatives prioritize issue resolution and customer satisfaction.

What are the most commonly searched types of Renewals jobs in Raleigh, NC?

The most popular types of Renewals jobs in Raleigh, NC are:

What job categories do people searching Renewals jobs in Raleigh, NC look for?

The top searched job categories for Renewals jobs in Raleigh, NC are:

Renewals jobs near you
Infographic showing various Renewals job openings in Raleigh, NC as of August 2026, with employment types broken down into 96% Full Time, 2% Part Time, and 2% Contract. Highlights an 12% Physical, 1% Hybrid, and 87% Remote job distribution, with an average salary of $45,375 per year, or $21.8 per hour.

Director, Customer Success (Renewals Ownership Required)

Litera

Raleigh, NC • On-site, Remote

$160K - $180K/yr

Full-time

Re-posted 20 days ago

Job description

Job Description

Ready to Help Shape the Future of Legal Tech?!

At Litera, we don't just build software, we transform how the world's top law firms operate. Every day, we RaiseTheBar for what's possible through AI, innovation, and solutions that power millions of legal professionals worldwide. If you're energized by scale, real impact, and meaningful challenges, you'll feel right at home here.

Where You'll Work

This role is based in Austin, Chicago, Denver, New Jersey, Philadelphia, or Raleigh, and we're looking for someone within a reasonable commuting distance, who can join us in the office at least 6 days a month for collaboration and connection.

Why this Role Matters

The Director of Customer Success protects and grows revenue by ensuring existing customers stay, expand, and thrive. This leader aligns customer needs with business strategy, bringing structure and accountability to retention efforts across the organization.

What You'll Deliver

  • Develop and implement strategies to enhance customer satisfaction and retention

  • Align customer success initiatives with overall business goals.

  • Lead, mentor, and develop a high-performing customer success team

  • Foster a culture of excellence, collaboration, and continuous improvement

  • Build andmaintainstrong relationships with key customers to understand their needs

  • Identifyopportunities to enhancethe customerexperience and address pain points

  • Establish and track key performance indicators (KPIs) to measure success

  • Provide regular reports and insights to senior management on customer success metrics

  • Analyze and improve customer success processes for efficiency and effectiveness

  • Implement tools and technologies to enhance customer interactions and satisfaction

  • Collaborate with sales, product, and marketing teams to ensure alignment and integration

  • Drive initiatives that foster collaboration andsynergyacross departments

We're committed to creating an inclusive environment. If you need accommodations at any point in the process or in the role, we're here to support you.

What You'll Bring

Must-Have:

  • Bachelor's degree in business, Marketing, or a related field.

  • Minimum of 7 years in customer success or a similar leadership role.

  • Proventrack recordof enhancing customer satisfaction and leading teams.

  • Strong strategic thinking and leadership abilities.

  • Excellent communication and interpersonal skills.

  • Proficiencyin CRM and customer success management tools.

  • Ability to analyze data and drive data-driven decisions.

  • Results-oriented with a focus on customer satisfaction and retention.

  • High levelof adaptability and resilience in a fast-paced environment.

  • Strong problem-solving and decision-making abilities.

Nice-To-Have:

  • MBA or advanced degree preferred.

  • Legal tech experience or exposure

We know great candidates don't always check every box. If you're excited about this role, we encourage you to apply.

What You'll Experience

  • A team that shows up. Work alongside people who collaborate, support one another, and lead with integrity.

  • Global Reach. Partner with teams around the world to solve complex challenges that matter.

  • Real opportunity for growth. Expand your impact through meaningful stretch opportunities, visibility and career development.

  • AI-driven innovation. Work at the intersection of legal technology, customer outcomes, and cutting-edge AI.

Pay Transparency for Colorado, Illinois, New Jersey, and New York Applicants

The base salary range for this role is $160,000 to $180,000 USD. Final compensation will be determined based on experience, skills, education, and other relevant qualifications. This role is also eligible to earn commission based on performance.

Litera is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Apply