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Remote Zendesk Jobs in Silver Spring, MD (NOW HIRING)

Terrestris LLC

System Administrator

Washington, DC · On-site +1

  • Medical

  • Retirement

  • PTO

This position is remote/hybrid; candidates must be willing to work on-site at the Central UNICOR office in Washington, DC when required; work hours are from Monday to Friday, 8 hours per day. Travel ...

VIATEQ Corporation

Customer Service Representative

Mclean, VA · Remote

$12.77 - $21/hr

  • Medical

  • Retirement

  • PTO

This is a remote role, and you will need to have a strong and reliable internet connection to work from home. A member of our recruiting team will review our contracts available at VIATEQ and ...

VIATEQ Corporation

Customer Service Representative

Mclean, VA · Remote

$12.77 - $21/hr

  • Medical

  • Retirement

  • PTO

This is a remote role, and you will need to have a strong and reliable internet connection to work from home. A member of our recruiting team will review our contracts available at VIATEQ and ...

Maximus

Journeyman System Administrator

VA · On-site +1

  • Medical

  • Life

  • Retirement

  • PTO

General information Job Posting Title Journeyman System Administrator Date Tuesday, June 9, 2026 City Remote Country United States Working time Full-time Description & Requirements Maximus is a ...

Kastle Systems

Customer Care Rep. I

Falls Church, VA · Remote

$35K - $50K/yr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Kastle's integrated security solution, including access control, video, and remote video monitoring, significantly reduces costs and improves the critically important 24x7 performance for building ...

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Showing results 41-60

All JobsZendesk JobsRemote Zendesk JobsRemote Zendesk Jobs in Silver Spring, MD

Remote Zendesk information

See Silver Spring, MD salary details

$73.9K

$115.8K

$161.8K

How much do remote zendesk jobs pay per year?

As of Aug 17, 2026, the average yearly pay for remote zendesk in Silver Spring, MD is $115,792.00, according to ZipRecruiter salary data. Most workers in this role earn between $96,700.00 and $131,300.00 per year, depending on experience, location, and employer.

What is a remote Zendesk?

A Remote Zendesk job typically involves providing customer support or technical assistance using the Zendesk platform, while working from a location outside of a traditional office setting. Employees in these roles use Zendesk's ticketing, chat, or call systems to handle customer inquiries, troubleshoot issues, and ensure customer satisfaction. These positions can range from customer service agents to administrators and developers who configure and optimize the Zendesk system for businesses. Remote Zendesk jobs offer flexibility and are ideal for those who prefer or require working from home. Companies hiring for these roles look for strong communication skills, problem-solving abilities, and familiarity with the Zendesk software.

What are the key skills and qualifications needed to thrive as a remote Zendesk support specialist?

To thrive as a Remote Zendesk Support Specialist, you need strong customer service skills, problem-solving ability, and familiarity with help desk operations, often supported by experience in customer support roles. Proficiency in Zendesk software, ticketing systems, and related CRM tools is typically required, and Zendesk certifications can be beneficial. Excellent written communication, adaptability, and time management are essential soft skills for remote work and effective customer interactions. These skills ensure prompt, accurate support and a positive experience for customers across digital channels.

What are some common challenges faced by remote Zendesk agents and how can they be addressed?

Remote Zendesk agents often encounter challenges such as managing high ticket volumes, maintaining clear communication with both customers and internal teams, and staying engaged while working independently. To address these, it’s important to establish a daily routine, leverage Zendesk’s collaboration tools, and proactively participate in virtual team meetings. Setting up a dedicated workspace and utilizing time management strategies can also help agents stay productive and connected, ensuring high-quality customer support despite the remote setting.

What is the difference between Remote Zendesk vs Remote Customer Support Specialist?

AspectRemote ZendeskRemote Customer Support Specialist
CredentialsZendesk certification, customer service experienceCustomer service experience, communication skills
Work EnvironmentSupport ticket systems, CRM tools, remote setupCustomer communication channels, remote or office
Industry UsageTech, SaaS, e-commerce companiesRetail, telecom, tech, various sectors
Search & Comparison IntentFocus on Zendesk platform skillsBroader customer support roles

Remote Zendesk roles specifically require expertise in Zendesk software and related certifications, often within tech or SaaS industries. Remote Customer Support Specialists have broader customer service responsibilities across various platforms and industries. While both roles involve remote work and customer interaction, Remote Zendesk positions emphasize platform-specific skills, making them more specialized.

What are the most commonly searched types of Zendesk jobs in Silver Spring, MD?

The most popular types of Zendesk jobs in Silver Spring, MD are:

What are popular job titles related to Remote Zendesk jobs in Silver Spring, MD?

For Remote Zendesk jobs in Silver Spring, MD, the most frequently searched job titles are:

What job categories do people searching Remote Zendesk jobs in Silver Spring, MD look for?

The top searched job categories for Remote Zendesk jobs in Silver Spring, MD are:

What cities near Silver Spring, MD are hiring for Remote Zendesk jobs?

Cities near Silver Spring, MD with the most Remote Zendesk job openings:

Remote Zendesk jobs near you
Infographic showing various Remote Zendesk job openings in Silver Spring, MD as of June 2026, with employment types broken down into 73% Full Time, and 27% Part Time. Highlights an 100% Remote job distribution, with an average salary of $115,792 per year, or $55.7 per hour.

Customer Service Specialist - Capitol Heights, MD (20743)

McQuade Organization

Capitol Heights, MD • On-site, Remote

$62K - $80K/yr

Full-time

Re-posted 10 days ago

Job description

Join our fast-growing team in Capitol Heights, MD (20743)! We provide remote opportunities, training, and unlimited income potential
Customer Service & Benefits Specialist - Remote / Work From Home
About Us
The McQuade Agency, a top-performing partner of Globe Life (NYSE: GL), provides supplemental benefits to union members, credit unions, and associations across the U.S. Since 1951, we've been committed to protecting working families. Recognized by Forbes as one of the Top 25 Happiest Companies in America and holding an A+ Superior AM Best rating, we offer stability, growth, and an unmatched team culture.
Perks & Benefits
  • Weekly pay + performance bonuses
  • Flexible schedule - work from home
  • Full training provided, no experience required
  • Career advancement opportunities
  • Team trips, contests, and events
  • Supportive and positive work environment

Job Responsibilities
  • Provide outstanding customer service via phone, video, and email
  • Assist clients with benefits enrollment and account questions
  • Handle confidential information with professionalism
  • Resolve client issues and follow up promptly
  • Maintain accurate records and documentation

Requirements
  • Excellent communication & listening skills
  • Self-motivated, adaptable, and reliable
  • Positive attitude and willingness to learn
  • Comfortable working in a remote environment

Pay & Career Growth
  • Average first-year earnings: $62k-$80k
  • Annual earning potential grows by ~$25k per year
  • Merit-based promotions - leadership opportunities available

📌 Apply Today!
Apply now for our Benefits Specialist role in Capitol Heights, MD 20743 to build a rewarding insurance career with training, support, and growth opportunities

Apply