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Remote Zendesk Jobs in Decatur, GA (NOW HIRING)

Pleio

Be Seen First

Customer Service Representative (GoodStarter Remote)

Atlanta, GA · Remote

$16.50 - $22.25/hr

Be a Pleio GoodStarter (Remote) Be a Part of Something Bigger and Better. Work from Home! Who We Are: Individuals diagnosed with a chronic disease often feel overwhelmed, frustrated, and confused.

Afni, Inc.

Remote Customer Service Representative

Atlanta, GA · On-site +1

$15.50 - $21/hr

Career paths start between $14.50 and $15/hr plus bonus. Why start building your career at Afni? We believe in you and invest in your success! From the very beginning, our coaches and trainers work

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All JobsZendesk JobsRemote Zendesk JobsRemote Zendesk Jobs in Decatur, GA

Remote Zendesk information

See Decatur, GA salary details

$69.8K

$109.4K

$152.8K

How much do remote zendesk jobs pay per year?

As of Jul 10, 2026, the average yearly pay for remote zendesk in Decatur, GA is $109,358.00, according to ZipRecruiter salary data. Most workers in this role earn between $91,300.00 and $124,000.00 per year, depending on experience, location, and employer.

What are some common challenges faced by remote Zendesk agents and how can they be addressed?

Remote Zendesk agents often encounter challenges such as managing high ticket volumes, maintaining clear communication with both customers and internal teams, and staying engaged while working independently. To address these, it’s important to establish a daily routine, leverage Zendesk’s collaboration tools, and proactively participate in virtual team meetings. Setting up a dedicated workspace and utilizing time management strategies can also help agents stay productive and connected, ensuring high-quality customer support despite the remote setting.

What is a Remote Zendesk job?

A Remote Zendesk job typically involves providing customer support or technical assistance using the Zendesk platform, while working from a location outside of a traditional office setting. Employees in these roles use Zendesk's ticketing, chat, or call systems to handle customer inquiries, troubleshoot issues, and ensure customer satisfaction. These positions can range from customer service agents to administrators and developers who configure and optimize the Zendesk system for businesses. Remote Zendesk jobs offer flexibility and are ideal for those who prefer or require working from home. Companies hiring for these roles look for strong communication skills, problem-solving abilities, and familiarity with the Zendesk software.

What are the key skills and qualifications needed to thrive as a Remote Zendesk Support Specialist, and why are they important?

To thrive as a Remote Zendesk Support Specialist, you need strong customer service skills, problem-solving ability, and familiarity with help desk operations, often supported by experience in customer support roles. Proficiency in Zendesk software, ticketing systems, and related CRM tools is typically required, and Zendesk certifications can be beneficial. Excellent written communication, adaptability, and time management are essential soft skills for remote work and effective customer interactions. These skills ensure prompt, accurate support and a positive experience for customers across digital channels.

What is the difference between Remote Zendesk vs Remote Customer Support Specialist?

AspectRemote ZendeskRemote Customer Support Specialist
CredentialsZendesk certification, customer service experienceCustomer service experience, communication skills
Work EnvironmentSupport ticket systems, CRM tools, remote setupCustomer communication channels, remote or office
Industry UsageTech, SaaS, e-commerce companiesRetail, telecom, tech, various sectors
Search & Comparison IntentFocus on Zendesk platform skillsBroader customer support roles

Remote Zendesk roles specifically require expertise in Zendesk software and related certifications, often within tech or SaaS industries. Remote Customer Support Specialists have broader customer service responsibilities across various platforms and industries. While both roles involve remote work and customer interaction, Remote Zendesk positions emphasize platform-specific skills, making them more specialized.

What are popular job titles related to Remote Zendesk jobs in Decatur, GA? For Remote Zendesk jobs in Decatur, GA, the most frequently searched job titles are:
What job categories do people searching Remote Zendesk jobs in Decatur, GA look for? The top searched job categories for Remote Zendesk jobs in Decatur, GA are:
What cities near Decatur, GA are hiring for Remote Zendesk jobs? Cities near Decatur, GA with the most Remote Zendesk job openings:
Remote Zendesk jobs near you
CSR Fully Remote Work

CSR Fully Remote Work

American Income Life Insurance Company

Atlanta, GA • On-site, Remote

$90K - $120K/yr

Full-time

Posted 10 days ago

Job description

AO Globe Life is seeking Remote Client Support Specialists to assist families nationwide in accessing essential supplemental benefit programs-all from home. This mission-driven, remote-first opportunity offers professional development, meaningful client impact, and long-term career growth.
Whether you are launching your career or pursuing a new direction, this role provides the structure, flexibility, and support needed to build income stability and advancement potential.
Key Responsibilities
  • Conduct virtual consultations to understand each client's needs
  • Guide individuals and families through available benefit options with clarity and professionalism
  • Support clients throughout the enrollment process
  • Maintain accurate and organized digital records
  • Provide timely follow-up and deliver high-quality client service
  • Participate in ongoing mentorship, training, and team collaboration
What We Offer
  • 100% remote position available to U.S.-based candidates
  • Flexible scheduling to support work-life balance
  • Inbound client interest - no cold calling or door-to-door outreach
  • Weekly pay via direct deposit
  • Structured renewal income opportunities for long-term growth
  • Comprehensive training and licensing support
  • Clear advancement pathways into leadership roles
  • Collaborative, supportive team culture
Who Thrives in This Role
  • Strong communicators who prioritize client experience
  • Organized, independent professionals who work well remotely
  • Individuals comfortable using Zoom and digital platforms
  • Backgrounds in customer service, consulting, hospitality, or advisory roles (preferred, not required)
  • Growth-minded professionals open to coaching and continuous development
Requirements
  • Authorized to work in the United States
  • Windows-based laptop or PC with a working webcam
  • Reliable high-speed internet connection
About AO Globe Life
For more than 70 years, AO Globe Life has partnered with unions, credit unions, veterans' organizations, and associations to provide supplemental benefits that protect working-class families nationwide. Our remote-first culture is built on service, integrity, and empowering our team members to build meaningful, flexible careers.
If you are ready to build a career that combines impact, flexibility, and long-term opportunity, we encourage you to apply today.

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