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Remote Workforce Management Jobs in Macomb, MI (NOW HIRING)

TEKsystems

REMOTE CSR

Detroit, MI · Remote

$17.50/hr

Maintain accurate and complete customer service notes and documentation in the CRM system. Process ... remote position. Application Deadline This position is anticipated to close on Aug 19, 2026. About ...

System One

Sales Representative

Detroit, MI · Remote

$90K/yr

Remote Hours: 40.0 Objective: Increase regional sales revenue and market share in Waste Handling ... Manage a portfolio of existing accounts while actively pursuing new business opportunities through ...

System One

Sales Representative

Detroit, MI · Remote

$90K/yr

Remote Hours: 40.0 Objective: Increase regional sales revenue and market share in Waste Handling ... Manage a portfolio of existing accounts while actively pursuing new business opportunities through ...

System One

Sales Representative

Detroit, MI · Remote

$90K/yr

Remote Hours: 40.0 Objective: Increase regional sales revenue and market share in Waste Handling ... Manage a portfolio of existing accounts while actively pursuing new business opportunities through ...

System One

Sales Representative

Detroit, MI · Remote

$90K/yr

Remote Hours: 40.0 Objective: Increase regional sales revenue and market share in Waste Handling ... Manage a portfolio of existing accounts while actively pursuing new business opportunities through ...

micro1 AI

Technology Transactions Counsel

Detroit, MI · On-site +1

$350K - $410K/hr

... knowledge management. * Help shape scalable legal processes as the company and its commercial ... performing, remote-first workforce. micro1 is an equal opportunity employer. All qualified ...

micro1 AI

Technology Transactions Counsel

Warren, MI · On-site +1

$350K - $410K/hr

... knowledge management. * Help shape scalable legal processes as the company and its commercial ... performing, remote-first workforce. micro1 is an equal opportunity employer. All qualified ...

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All JobsWorkforce Management JobsRemote Workforce Management JobsRemote Workforce Management Jobs in Macomb, MI

Remote Workforce Management information

See Macomb, MI salary details

$24.2K

$73.9K

$156.8K

How much do remote workforce management jobs pay per year?

As of Sep 4, 2026, the average yearly pay for remote workforce management in Macomb, MI is $73,949.00, according to ZipRecruiter salary data. Most workers in this role earn between $46,000.00 and $89,000.00 per year, depending on experience, location, and employer.

What is remote workforce management?

A Remote Workforce Management job involves overseeing and optimizing a team of employees who work remotely. This includes ensuring productivity, maintaining communication, implementing collaboration tools, tracking employee performance, and addressing any challenges that arise. The role often involves creating policies, managing schedules, and using workforce analytics to improve efficiency. Strong leadership, technology proficiency, and problem-solving skills are essential for success in this position.

What are some of the common challenges faced in remote workforce management and how can they be addressed?

One of the most common challenges in Remote Workforce Management is maintaining team cohesion and effective communication across dispersed locations and time zones. Managers often need to implement clear processes, leverage collaboration tools, and schedule regular check-ins to keep everyone aligned and informed. Additionally, monitoring productivity without micromanaging, and addressing employees' sense of isolation, requires a balance of trust and structured support. By prioritizing transparent communication, fostering a culture of accountability, and providing professional development opportunities, managers can overcome these challenges and create a successful remote work environment.

What are the key skills and qualifications needed to thrive in remote workforce management, and why are they important?

To thrive in Remote Workforce Management, strong organizational, leadership, and analytical skills are essential, often supported by a degree in business, human resources, or a related field. Familiarity with remote communication platforms, workforce management software, project management tools, and experience with HRIS systems or related certifications is highly beneficial. Excellent communication, problem-solving, and adaptability help you effectively lead distributed teams and foster engagement. These abilities are crucial for ensuring productivity, cohesion, and compliance in an increasingly remote and digital work environment.

What job categories do people searching Remote Workforce Management jobs in Macomb, MI look for?

The top searched job categories for Remote Workforce Management jobs in Macomb, MI are:

What cities near Macomb, MI are hiring for Remote Workforce Management jobs?

Cities near Macomb, MI with the most Remote Workforce Management job openings:

Remote Workforce Management jobs near you
Infographic showing various Remote Workforce Management job openings in Macomb, MI as of August 2026, with employment types broken down into 94% Full Time, and 6% Contract. Highlights an 100% Remote job distribution, with an average salary of $73,949 per year, or $35.6 per hour.

Patient Support Supervisor - Certified Pharmacy Technician, Prior Authorizations

Shields Health Solutions

Detroit, MI • Remote

$17.75 - $21.75/hr

Full-time

PTO

Re-posted 13 days ago

Shields Health Solutions rating

8.4

Company rating: 8.4 out of 10

Based on 41 frontline employees who took The Breakroom Quiz

10th of 113 rated pharmacies

Job description

???? Patient Support Supervisor (Specialty Pharmacy)

???? Location: Remote – supporting Northeast (EST Zone)

???? About the Role

Shields Health Solutions is seeking a Patient Support Supervisor to lead a high-performing team within our Patient Support Center. This is an ideal opportunity for a motivated, service-oriented leader with a background in pharmacy or healthcare operations who thrives in a fast-paced, growth-focused environment.

The ideal candidate is a results-driven self-starter who is passionate about patient care, team development, and operational excellence, with proven experience managing front-line employees and driving performance.

 

???? Position Summary

The Patient Support Supervisor is a key leadership role responsible for overseeing daily operations of a Patient Support team and ensuring patients receive medications efficiently, accurately, and on time.

This role partners closely with internal teams and hospital stakeholders to:

  • Meet service level agreements (SLAs)
  • Ensure adoption of best practices
  • Drive team performance, engagement, and development

 

???? Key Responsibilities

???? Team Leadership & Operations

  • Lead, coach, and manage a team of Patient Support Associates to ensure medication adherence, prior authorization completion, and financial assistance support
  • Provide ongoing performance management, training, and mentorship
  • Manage staffing, scheduling, PTO, and time reporting (ADP)
  • Step in to support workload during peak or short-staffed periods

???? Patient & Partner Coordination

  • Ensure patients receive medications on time and without barriers
  • Partner with hospital/clinic stakeholders through regular meetings and collaboration calls
  • Maintain strong working relationships with pharmacy and clinical teams

???? Workflow & Performance Management

  • Monitor and ensure achievement of service level metrics and quality standards
  • Conduct audits, oversee system workflows, and manage responsiveness to incoming requests
  • Establish and optimize workflows between Patient Support, liaison teams, and clinical integration teams

???? Process Improvement & Support

  • Identify and implement operational improvements and best practices
  • Support data, analytics, contracting, and special projects
  • Provide troubleshooting, guidance, and issue resolution for team members and partners

⚙️ Administrative & Coordination

  • Assist with hiring, onboarding, training coordination, and system access setup
  • Maintain confidentiality of sensitive patient and business data

 

✅ Qualifications

???? Licensure & Experience

  • Active Pharmacy Technician license/registration (state-specific)
  • National certification (CPhT) required
  • 3+ years pharmacy technician experience (specialty pharmacy preferred)
  • Prior leadership experience (formal or informal) strongly preferred

???? Education

  • High School Diploma or GED (required)
  • Bachelor's degree (preferred or in progress)
  • Leadership/management training (preferred)

???? Skills & Competencies

  • Strong leadership, communication, and team development skills
  • Ability to influence, collaborate, and drive results across teams
  • Solid operational and analytical skills; ability to identify trends and improve performance
  • Proficiency in Microsoft Excel and Word (data analysis, reporting)
  • Experience with pharmacy/EMR systems (Willow, QS1, RX30 preferred)
  • Highly organized, detail-oriented, and patient-focused
  • Ability to manage multiple priorities and maintain confidentiality

???? Additional Requirements

  • Ability to lead both remote and on-site teams
  • Willingness to travel up to 20% (if outside core locations)

 

???? Why Join Shields?
  • ???? Fast-growing leader in specialty pharmacy
  • ❤️ Mission-driven, patient-first culture
  • ???? Strong career growth and leadership development opportunities
  • ???? Collaborative and supportive environment

 

???? SEO Keywords

Patient Support Supervisor, Pharmacy Supervisor, Specialty Pharmacy, Pharmacy Technician Supervisor, Healthcare Operations, Patient Access, Prior Authorization, Medication Adherence, Care Coordination, Patient Support Center, Pharmacy Team Lead

California residents employed by or applying for work at Shields have certain privacy rights. Please review our: California Workforce Privacy Notice and Privacy Policy.  

By providing your mobile number, you agree to receive text messages from Shields Health Solutions related to job opportunities, interview scheduling, and recruiting updates. Message and data rates may apply. You may opt out at any time by replying 'STOP.' Consent is not a condition of employment.

Solid computer skills are required, including proficiency in Microsoft Office tools (Outlook, Teams, Word, Excel, and PowerPoint) for communication, documentation, and data management, as well as, navigating the internet and web-based platforms. Data entry and computer skills will be evaluated through an assessment as part of the pre-employment process.

Shields Health Solutions provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Shields Health Solutions is committed to providing an inclusive hiring experience; if you need assistance or accommodation during the application or interview process, please email talentacquisition@shieldsrx.com.

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