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Remote Workforce Management Jobs in Novi, MI (NOW HIRING)

Common Ground

Workforce Management Coordinator

Pontiac, MI · On-site +1

$53K - $62K/yr

Description Position at Common Ground Job Title: MiCAL Workforce Management Coordinator Schedule: Full-Time, Monday - Friday, 8:00 am - 4:00 pm Wage: $53,000 - $62,000 annually About You The ideal

Kasmo Global

Software Engineer

Troy, MI · Remote

Software Engineer Location: - Remote Duration: Long Term Overview: Join our dynamic team as a Software Engineer and help build cutting-edge AI-powered applications. We are seeking talented full-stack

BCForward

Automotive Specialist

Auburn Hills, MI · Remote

$25 - $28/hr

Job Title: Mechanic Specialist - French Canadian Location: Remote Duration: Consulting - 12 months Note: Candidate must be proficient in French Canadian/French Job Description We are seeking a

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$23.5K

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How much do remote workforce management jobs pay per year?

As of Jun 16, 2026, the average yearly pay for remote workforce management in Novi, MI is $71,694.00, according to ZipRecruiter salary data. Most workers in this role earn between $44,600.00 and $86,300.00 per year, depending on experience, location, and employer.

What is a Remote Workforce Management job?

A Remote Workforce Management job involves overseeing and optimizing a team of employees who work remotely. This includes ensuring productivity, maintaining communication, implementing collaboration tools, tracking employee performance, and addressing any challenges that arise. The role often involves creating policies, managing schedules, and using workforce analytics to improve efficiency. Strong leadership, technology proficiency, and problem-solving skills are essential for success in this position.

What are some of the common challenges faced in Remote Workforce Management and how can they be addressed?

One of the most common challenges in Remote Workforce Management is maintaining team cohesion and effective communication across dispersed locations and time zones. Managers often need to implement clear processes, leverage collaboration tools, and schedule regular check-ins to keep everyone aligned and informed. Additionally, monitoring productivity without micromanaging, and addressing employees' sense of isolation, requires a balance of trust and structured support. By prioritizing transparent communication, fostering a culture of accountability, and providing professional development opportunities, managers can overcome these challenges and create a successful remote work environment.

What are the key skills and qualifications needed to thrive in the Remote Workforce Management position, and why are they important?

To thrive in Remote Workforce Management, strong organizational, leadership, and analytical skills are essential, often supported by a degree in business, human resources, or a related field. Familiarity with remote communication platforms, workforce management software, project management tools, and experience with HRIS systems or related certifications is highly beneficial. Excellent communication, problem-solving, and adaptability help you effectively lead distributed teams and foster engagement. These abilities are crucial for ensuring productivity, cohesion, and compliance in an increasingly remote and digital work environment.

What job categories do people searching Remote Workforce Management jobs in Novi, MI look for? The top searched job categories for Remote Workforce Management jobs in Novi, MI are:
What cities near Novi, MI are hiring for Remote Workforce Management jobs? Cities near Novi, MI with the most Remote Workforce Management job openings:
Remote Workforce Management jobs near you
Infographic showing various Remote Workforce Management job openings in Novi, MI as of June 2026, with employment types broken down into 79% Full Time, 9% Part Time, and 12% Contract. Highlights an 100% Remote job distribution, with an average salary of $71,694 per year, or $34.5 per hour.

Workforce Management Coordinator

Common Ground

Pontiac, MI • On-site, Remote

$53K - $62K/yr

Full-time

PTO

Posted 4 days ago

Job description

Description
Position at Common Ground
Job Title: MiCAL Workforce Management Coordinator
Schedule: Full-Time, Monday - Friday, 8:00 am - 4:00 pm
Wage: $53,000 - $62,000 annually
About You
The ideal MiCAL Workforce Management Coordinator is analytical, detail-oriented, and thrives in a fast-paced environment where priorities can shift quickly. You enjoy solving complex staffing challenges, using data to drive decisions, and collaborating with leaders to ensure the right resources are in the right place at the right time. You are comfortable working independently while supporting a fully remote, 24/7 crisis contact center operation.
About Us
Common Ground is one of the top-ten crisis intervention organizations in the country. For over 50 years we have been helping people move from crisis to hope. At Common Ground, we help individuals and families who are experiencing crises of any kind, from suicide to substance use, human trafficking, mental illness and more.
A Day in the Life
As the Workforce Management Coordinator, you will play a critical role in supporting the daily operations of the Michigan Integrated Crisis and Access Line (MiCAL). Your work will help ensure that individuals in crisis can connect with support when they need it most.
  • Build and manage staff schedules while monitoring real-time service levels and queue performance.
  • Make intra-day staffing adjustments and coordinate coverage for call-offs, PTO, and operational needs.
  • Develop staffing forecasts and workload projections to support daily operations and long-term planning.
  • Analyze workforce data and trends to improve efficiency and support budgeting, projects, and special initiatives.
  • Maintain workforce schedules, calendars, and staffing systems while coordinating trainings and non-contact activities.
  • Create and distribute workforce reports and provide guidance to leaders and staff on WFM processes and schedules.
  • Troubleshoot workforce management and scheduling system issues while partnering with leadership and vendors on resolutions.
  • Support a collaborative, mission-driven environment through effective communication, confidentiality, and special project support.

What You Need to Apply
  • Permanent year-round Michigan residency (required)
  • Bachelor's degree or an equivalent combination of education and work experience.
  • Previous experience with workforce planning using workforce management software (required)
  • Ability to interpret workforce data and apply insights to operational decision-making.
  • Experience with NiCE Workforce Management software (highly preferred)
  • Experience using forecasting tools and methodologies (highly preferred)
  • Familiarity with call center technologies and reporting (preferred)
  • Advanced computer skills and proficiency including Microsoft Excel and spreadsheet analysis (required)
  • Ability to work independently and collaboratively in a virtual environment.
  • At-home high-speed internet meeting minimum requirements and a private, distraction-free home office (required)

What Makes Us Different
  • Mission-driven, nonprofit organization dedicated to supporting individuals in crisis.
  • Opportunity to make a direct impact on the delivery of behavioral health services across Michigan.
  • Fully remote work environment with a collaborative and supportive leadership team.
  • Opportunity to shape and improve workforce planning strategies for a growing statewide program.
  • Professional growth and development opportunities.
  • A culture that values innovation, teamwork, and mental and behavioral health support for all.

For your hard work
  • Generous Paid Time Off
  • Employer sponsored benefit and wellness plans (including 16% fringe pay, Calm App, etc.)
  • Competitive wages

Our Mission
Helping people in crisis 24/7 is at the heart of everything we do by offering hope, healing and recovery. Our caring and dedicated team meets people wherever they are; in person, call, text, chat, or virtually. We listen, assist, and advocate for anyone needing emotional support so they do not feel alone.
Common Ground is an Equal Opportunity/Affirmative Action Employer. We consider all qualified applicants without regard to race, religion, color, sex, gender, national origin, age, sexual orientation, disability, or veteran status, among other factors.
Find out more at https://commongroundhelps.org

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