Remote Workforce Management Jobs in Georgia (NOW HIRING)

As a remote Loan Servicing Specialist, you'll own the full lifecycle servicing of our Bridge Loan portfolio, from funding through payoff, while driving process improvements and cross-functional collaboration across a fast-paced, remote-first team. This role is critical to delivering an exceptional borrower experience while maintaining compliance and managing risk.

As a Loan Servicing Specialist you will be responsible for performing all servicing-related functions for bridge and post-funding file management, including, but not limited to:

• Manage a high-volume loan portfolio, serving as the primary point of contact for all servicing communication with borrowers from funding through payoff, providing the highest level of customer service, confidentiality and integrity
• Partner with title companies and borrowers to track active closings, issue accurate payoff statements, and ensure loans are paid in full
• Monitor loans approaching due dates weekly, escalate delinquency risks to management with supporting data,recommended resolution strategies, and work cross-functionally with Listing Operations and Finance to drive resolution
• Follow up on all outstanding loan payments, tracking open items and escalating unresolved balances to management
• Comply with all company policies, and both state and national regulations, ensuring every servicing action is documented and audit-ready
• Liaise with third-party vendors to manage the full Lien Release / Paid-in-Full and default process, tracking each file and escalating delays
• Propose and implement process improvements that increase efficiency, and support the adoption of new systems, product enhancements, and automation tools
• Lead and contribute to special projects, research, and data analysis as assigned, delivering findings in structured reports with clear recommendations for leadership
• Prepare and assemble data for daily, weekly, and monthly portfolio reports, covering delinquency, payoff volume, and portfolio health metrics for management review

• Loan Servicing Experience in mortgage/financial services industry preferred
• Experience in Real Estate preferred (e.g., Listing Agent, Listing Coordination, Home Renovations, REO)
• Strong customer service and communication skills, able to navigate sensitive borrower conversations including delinquency, default, and payoff disputes
• Ability to prioritize, organize and manage a high volume of work
• Strong reasoning skills and independent decision-making capability
• Experience with loan servicing software and processes
• Inclination to learn, take on new projects, and advance current skills.
• Ability to establish and maintain effective working relationships with managers, co-workers, and outside business professionals
• Ability to adapt quickly to changes and perform in a fast-paced environment
• Independent worker and analytical thinker with the ability to conduct research, data analysis and solve problems

We encourage you to apply even if you don't meet every qualification. If this role excites you, we want to hear from you!

🖥️ Physical Requirements

• Set up and constantly operate a computer
• Communicate and exchange accurate information to others via telephone or internet video applications

The candidate must be able to perform the essential functions of the job, with or without reasonable accommodation.

Compensation and Benefits

Our Compensation Philosophy: As a fully remote (U.S.-based) workforce, our goal is to ensure that all Knockstars are fairly compensated. The salary range below is a good faith estimate for this position and is provided in accordance with applicable state and local pay transparency laws. The actual offer, reflecting the total compensation package & benefits, will be at the company's sole discretion, and determined by factors including but not limited to years of experience, job level, geographic location, and other relevant business considerations.

The salary range estimate for this position is: $57,000 - $70,000 USD.

This position will expire on June 30, 2026.