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Remote Wireless Communications Jobs in Wisconsin

Afni, Inc.

Remote Customer Service Representative

Milwaukee, WI · Remote

$15.75 - $21.25/hr

This position is for wireless customer service, so you will be handling mainly inbound calls from ... Exceptional communication and active listening skills, with the ability to build rapport and handle ...

Afni, Inc.

Remote Customer Service Representative

Madison, WI · On-site +1

$16.25 - $22/hr

This position is for wireless customer service, so you will be handling mainly inbound calls from ... Exceptional communication and active listening skills, with the ability to build rapport and handle ...

Ledcor Group

Site Acquisition Specialist

Milwaukee, WI · On-site +1

Strong negotiation, interpersonal, and communication skills * Ability to motivate and mentor team ... This role will begin as a remote (work-from-home) position and will transition to a full-time, in ...

Ledcor Group

Permitting Specialist

Milwaukee, WI · On-site +1

Ledcor Technical Services has been building and servicing communication networks for customers ... This role will begin as a remote (work-from-home) position and will transition to a full-time, in ...

Ledcor Group

Permitting Specialist

Green Bay, WI · Remote

Strong communication skills, confident interacting with key contacts in verbal, written and ... This has the flexibility of being a remote position * This position will require 15% travel ...

Ledcor Group

Permitting Specialist

Milwaukee, WI · Remote

Strong communication skills, confident interacting with key contacts in verbal, written and ... This has the flexibility of being a remote position * This position will require 15% travel ...

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Remote Wireless Communications information

What is the difference between Remote Wireless Communications vs Wireless Network Technician?

AspectRemote Wireless CommunicationsWireless Network Technician
CredentialsBachelor's in Telecommunications, certifications like CWNA or CCNACertifications like CWNA, CCNA, or CompTIA Network+
Work EnvironmentRemote, fieldwork, or office-based; often involves remote troubleshootingOn-site or fieldwork at client locations or data centers
Industry UsageTelecommunications, wireless service providers, remote network designIT companies, service providers, enterprise network support
Job FocusDesigning, implementing, and managing wireless communication systems remotelyInstalling, maintaining, and troubleshooting wireless networks on-site

Remote Wireless Communications professionals focus on designing and managing wireless systems remotely, often with a broader industry scope. Wireless Network Technicians handle hands-on installation and troubleshooting at physical locations. Both roles require similar certifications but differ mainly in work environment and daily tasks.

What are popular job titles related to Remote Wireless Communications jobs in Wisconsin? For Remote Wireless Communications jobs in Wisconsin, the most frequently searched job titles are:
What job categories do people searching Remote Wireless Communications jobs in Wisconsin look for? The top searched job categories for Remote Wireless Communications jobs in Wisconsin are:
What cities in Wisconsin are hiring for Remote Wireless Communications jobs? Cities in Wisconsin with the most Remote Wireless Communications job openings:
Remote Wireless Communications jobs near you

Tier 1 Technical Support Representative (REMOTE WISCONSIN)

Aureon

La Crosse, WI • On-site, Remote

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 11 days ago

Aureon rating

3.4

Company rating: 3.4 out of 10

Based on 7 frontline employees who took The Breakroom Quiz

223rd of 223 rated it services

Job description

Job Responsibilities:
  • Inbound Telephone Support - perform telephone support as scheduled. Ensure that customer questions are answered completely in a professional, caring and responsive manner, commitments to perform research and follow-up are completed, open issues are resolved and each contact -- including information and resolution achieved -- is logged in the appropriate ticketing system.
  • E-mail & Chat Support - perform as scheduled. Answer and complete all assigned messages or contacts; ensure that all customer questions and issues are addressed in the reply. Properly enter customer information and resolution in the appropriate ticketing system.
  • Skill improvement - continually strive to improve the cognitive and customer service skills necessary to perform the job. This includes proficiency with supported products, demonstrated problem solving ability and excellent verbal and written communication skills. Ability to read, review and understand support resources provided by the contact center and its clients. Attend all training classes and complete any exercises assigned.
  • Assist and educate customers with inquiries related to both software and hardware, account management, installation, and best practices
  • Focus on quality and customer satisfaction
  • Clear and thorough documentation of customer interactions required
  • Support inquiries include questions related to - Hardware, Software, Wireless communications, OTAP (Over-the-Air-Programming), Account management (billing), Upgrades, Online orders and Industry events
  • Willing to fiercely advocate on behalf of and represent the Voice of the Customer
  • Research and prepare detailed escalations to second level support
  • Review, manage and follow up on open issues as needed
  • Project work that includes long and short-term initiatives

What can Aureon offer you?
  • Opportunities for professional growth, development, and advancement within the organization
  • 100% remote working employment model
  • Shift differential pay applied to evening and weekend shifts
  • Comprehensive training on hardware and software applications for qualified applicants
  • Knowledge and experience relating to basic computer applications
  • Competitive compensation and full benefits package for full-time employees
  • Health, Dental, Vision, and Life Insurance Plans, 401K, and PTO

Required Education:
  • High school or equivalent

Required Skills:
  • Excellent interpersonal skills to establish and maintain effective relationships with customers, employees, superiors and business contacts in a professional and courteous manner
  • Excellent written and oral communication skills, including strong listening skills
  • Intermediate to advanced computer skills with emphasis on Internet knowledge
  • 1-2 years experience troubleshooting hardware and/or software, either remotely or onsite
  • Experience working in a customer Support Center
  • Experience working with Mobile Communications
  • Experience working with Transportation
  • Accounting or accounts receivable experience is a huge plus
  • Must exhibit dependability, adaptability and flexibility
  • Ability to diagnose and troubleshoot issues
  • Basic math skills
  • Creative thinking and reasoning ability

WORKING CONDITIONS AND PHYSICAL REQUIREMENTS:
  • Primarily indoor work primarily in office environment
  • Frequent utilization of manual dexterity and visualizing of computer screen
  • No unusual physical requirements

Remote, Technical Support Representative, Contact Center, TSR, Technical Customer Support Representative, Inbound, Help Desk
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.
For further information, please review the Know Your Rights notice from the Department of Labor.

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