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Remote Virtual Receptionist Jobs in Utah (NOW HIRING)

Kelso Industries

BAS Client Service Representative

Ogden, UT · Remote

$15.75 - $21.25/hr

Kelso Connected & Remote BAS Services The CSR will position Kelso Connected as a key component of the KBS BAS service strategy. * Customer Discovery & Consultative Selling Use a structured discovery ...

Yessio LLC

Customer Service Representative

Sandy, UT · On-site +1

$15.25 - $20.75/hr

ABOUT YESSIO With offices in Sandy UT, you have the ability to be remote! We can hire remotely throughout the state of Utah, including Price, Logan, Cedar City, St. George, Provo, and Salt Lake City.

Yessio LLC

Customer Service Representative

Santa Clara, UT · On-site +1

$14.25 - $19.50/hr

ABOUT YESSIO With offices in Sandy UT, you have the ability to be remote! We can hire remotely throughout the state of Utah, including Price, Logan, Cedar City, St. George, Provo, and Salt Lake City.

Yessio LLC

Customer Service Representative

Sandy, UT · On-site +1

$15.25 - $20.75/hr

ABOUT YESSIO With offices in Sandy UT, you have the ability to be remote! We can hire remotely throughout the state of Utah, including Price, Logan, Cedar City, St. George, Provo, and Salt Lake City.

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Remote Virtual Receptionist information

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How much do remote virtual receptionist jobs pay per hour?

As of Sep 14, 2026, the average hourly pay for remote virtual receptionist in Utah is $16.22, according to ZipRecruiter salary data. Most workers in this role earn between $13.80 and $18.17 per hour, depending on experience, location, and employer.

What is a remote virtual receptionist?

A remote virtual receptionist is a professional who manages calls, schedules appointments, and performs administrative tasks for businesses from a remote location, rather than working on-site. They typically handle tasks such as answering phones, taking messages, forwarding calls, and providing customer service. This role enables businesses to have reliable front desk support without the need for a physical receptionist in the office. Virtual receptionists often use specialized software and communication tools to perform their duties efficiently. They are commonly hired by small businesses, medical practices, law firms, and other organizations seeking flexible and cost-effective administrative support.

What are the key skills and qualifications needed to thrive as a remote virtual receptionist?

To thrive as a Remote Virtual Receptionist, you need excellent communication skills, attention to detail, and experience with administrative tasks, often supported by a high school diploma or equivalent. Familiarity with phone systems, scheduling software, and CRM tools is typically required. Outstanding organizational skills, professionalism, and the ability to multitask set top performers apart in this role. These skills ensure efficient client interactions, accurate information handling, and smooth daily operations in a remote environment.

What are some common challenges faced by remote virtual receptionists and how can they be addressed?

Remote virtual receptionists often face challenges such as managing multiple clients' expectations, handling high call volumes, and maintaining clear communication without in-person cues. Staying organized with digital tools, following detailed scripts or guidelines, and regularly coordinating with client teams can help overcome these obstacles. Additionally, establishing a quiet and professional home workspace and participating in ongoing training ensures consistent, high-quality service.

What is the difference between Remote Virtual Receptionist vs Remote Customer Service Representative?

AspectRemote Virtual ReceptionistRemote Customer Service Representative
CredentialsBasic computer skills, communication skillsCustomer service training, communication skills
Work EnvironmentHome office, client officesHome office, call centers
Industry UsageAdministrative support, front desk dutiesCustomer support, sales, technical support
Common Search IntentScheduling, answering calls, front desk tasksHandling customer inquiries, troubleshooting

The Remote Virtual Receptionist primarily handles front desk tasks like answering calls and scheduling, while the Remote Customer Service Representative focuses on assisting customers with inquiries and support. Both roles require strong communication skills and can be performed remotely, but they serve different functions within a business.

What are popular job titles related to Remote Virtual Receptionist jobs in Utah?

For Remote Virtual Receptionist jobs in Utah, the most frequently searched job titles are:

What job categories do people searching Remote Virtual Receptionist jobs in Utah look for?

The top searched job categories for Remote Virtual Receptionist jobs in Utah are:

What cities in Utah are hiring for Remote Virtual Receptionist jobs?

Cities in Utah with the most Remote Virtual Receptionist job openings:

Remote Virtual Receptionist jobs near you
Infographic showing various Remote Virtual Receptionist job openings in Utah as of September 2026, with employment types broken down into 80% Full Time, and 20% Part Time. Highlights an 100% Remote job distribution, with an average salary of $33,736 per year, or $16.2 per hour.

BAS Client Service Representative

Ogden, UT • Remote

Kelso Industries
See more jobs at Kelso Industriesexternal

$15.75 - $21.25/hr

Full-time

Re-posted yesterday

Key responsibilities

  • Develop and close new recurring BAS service agreements within the assigned territory and customer base.

  • Convert existing KBS customers into formal BAS service agreements and support renewal processes.

  • Position Kelso Connected as part of the BAS service strategy and conduct customer reviews to reinforce value and identify opportunities.

Job description

Travel: Approximately 20-40%, based on territory and customer requirements

Position Summary

The BAS Client Service Representative (CSR) is responsible for developing, selling, renewing, and expanding recurring Building Automation Systems service agreements for existing and prospective KBS customers.

The primary objective is to transition customers from a traditional break/fix and Time & Material (T&M) service model to a proactive, planned BAS service relationship.

BAS modernization and migration planning

 

Key Responsibilities

  1. BAS Service Agreement Sales
  • Develop and close new recurring BAS service agreements within the assigned territory and customer base.
  • The objective is to build long-term recurring customer relationships, not simply generate individual service calls.
  1. Existing KBS Customer Conversion
  • A major focus of this position is converting existing KBS customers into formal BAS service agreements.
  • The CSR should help customers understand the difference between reactive support and proactive BAS lifecycle management.
  1. Kelso Connected & Remote BAS Services

The CSR will position Kelso Connected as a key component of the KBS BAS service strategy.

  1. Customer Discovery & Consultative Selling

Use a structured discovery process to understand the customer's:

  • Facility portfolio
  • BAS platforms
  • HVAC equipment
  • Operational requirements
  • Current maintenance practices
  • BAS staffing capabilities
  • Existing service providers
  • System reliability issues
  • Comfort complaints
  • Energy concerns
  • Alarm-management challenges
  • Cybersecurity concerns
  • Capital-planning requirements
  • System obsolescence
  • Reporting expectations

The CSR should ask questions that uncover the business impact of BAS problems rather than focusing exclusively on technical deficiencies.

  1. New Customer Business Development
  • Develop BAS service opportunities with organizations that do not currently use KBS.
  1. Service Agreement Renewals & Retention
  • Own or support the commercial renewal process for assigned BAS service agreements.
  • Renewal should be treated as an ongoing account-management process, not an event that begins shortly before contract expiration.
  1. Account Development
  • The CSR is responsible for growing the value of assigned BAS customer relationships.
  • The objective is to become the customer's long-term BAS lifecycle partner.
  1. Repair & Small Project Opportunities
  • Work closely with BAS Field Service Operations and the BAS Parts Coordinator to ensure deficiencies identified during service are addressed.
  • The CSR maintains commercial ownership of the customer relationship while technical and operational personnel provide the necessary technical support.
  1. Project & Warranty Conversion
  • Work with BAS Project Management and Field Service Operations to transition completed BAS projects into recurring service relationships.
  • Engage customers during the warranty period to demonstrate the value of our services.
  1. Customer Business Reviews
  • Conduct periodic customer reviews based upon account size and service level.
  • Use these reviews to reinforce KBS value, strengthen customer relationships, and identify additional opportunities.
  1. Coordination with KBS Operations
  • The CSR is the commercial relationship owner but must maintain close coordination with Operations.
  1. CRM & Pipeline Management
  • Maintain accurate customer and opportunity information within KBS CRM systems.
  • Sales activity should provide leadership with reliable visibility into the BAS service pipeline.
  1. BAS Platforms
  • The CSR does not need to be a BAS programmer but should develop sufficient technical knowledge to confidently discuss BAS service requirements across major platforms.
  • The CSR should understand that KBS's value is its ability to provide a system-agnostic service approach across diverse customer portfolios.

Qualifications

Required

  • 3+ years of experience in BAS, HVAC, mechanical service, technical sales, service sales, account management, facility services, or related industry.
  • Demonstrated customer relationship skills.
  • Strong communication and presentation skills.
  • Ability to identify customer needs and develop solutions.
  • Strong organizational and follow-up skills.
  • Ability to manage multiple customers and opportunities.
  • Comfortable discussing technical solutions with facility personnel.
  • Ability to work effectively with technical and operational teams.
  • Working knowledge of CRM and Microsoft 365 applications.
  • Ability to travel throughout assigned territory.

Preferred

  • BAS service or controls experience.
  • HVAC service agreement sales experience.
  • Existing relationships within commercial and institutional facility markets.
  • Experience selling recurring service agreements.
  • Familiarity with Niagara and major BAS platforms.
  • Experience with remote monitoring, FDD, analytics, energy services, or smart-building technologies.
  • Understanding of BAS OT cybersecurity fundamentals.
  • Experience selling multi-site or portfolio-level service agreements.

Apply