ZipRecruiter

Log In

2

Remote Phone Operator Jobs in Utah (NOW HIRING)

Kelso Building Services

HVAC Controls Operator

Ogden, UT · Remote

$29.50 - $39.25/hr

Level 1 Operators focus on alarm review, communication, documentation, and basic remote support ... Act as a primary contact for customer emails and phone inquiries * Deliver clear, professional ...

ACD Connect

Remote Call Center Agent

Farmington, UT · Remote

$10/hr

... the phone. *This is a work from home position* >>>>> Due to our current state contracts, we are ... standard operating procedures Recognize, document, and alert the management team of trends in ...

ACD Connect

Remote Call Center Agent

Farmington, UT · On-site +1

$10/hr

... the phone. *This is a work from home position* >>>>> Due to our current state contracts, we are ... operating procedures • Recognize, document, and alert the management team of trends in customer ...

Myriad Genetics

Authorization Clerk

Salt Lake City, UT · Remote

$16.25 - $21.75/hr

This is a US based remote position. It requires daytime hours Monday-Friday. There will be a set ... Verifies patient insurance coverage timely utilizing phone or online resources * Requests missing ...

Myriad Genetics

Authorization Clerk

Salt Lake City, UT · Remote

$16.50 - $22/hr

This is a US based remote position. It requires daytime hours Monday-Friday. There will be a set ... Verifies patient insurance coverage timely utilizing phone or online resources * Requests missing ...

Myriad Genetics

Authorization Clerk

Salt Lake City, UT · Remote

$16.25 - $21.75/hr

This is a US based remote position. It requires daytime hours Monday-Friday. There will be a set ... Verifies patient insurance coverage timely utilizing phone or online resources * Requests missing ...

Kelso Industries

HVAC Monitoring Technician

Ogden, UT · Remote

Level 1 Operators focus on alarm review, communication, documentation, and basic remote support ... Act as a primary contact for customer emails and phone inquiries * Deliver clear, professional ...

SecurityMetrics

Customer Support - French

Orem, UT · Remote

$14.75 - $19/hr

As a Customer Support Representative, you will be taking inbound phone calls and making outbound ... This is an in-house position, and we are not looking to hire remote employees at this time.

Veteran Jobs - 2023 Mar 01 - Veterans Resources

$15.25 - $20.75/hr

This role is remote, with the following locations excluded: OCONUS, Arizona, California, Colorado ... email, phone, and chat. Assist members with questions related to their current plan, explain the ...

next page

Showing results 1-20

All JobsPhone Operator JobsRemote Phone Operator JobsRemote Phone Operator Jobs in Utah

Remote Phone Operator information

See Utah salary details

$8

$16

$22

How much do remote phone operator jobs pay per hour?

As of Jun 12, 2026, the average hourly pay for remote phone operator in Utah is $16.26, according to ZipRecruiter salary data. Most workers in this role earn between $14.23 and $17.74 per hour, depending on experience, location, and employer.

What are remote phone operators?

Remote phone operators are professionals who handle phone calls for businesses or organizations from a remote location, often working from home. Their responsibilities typically include answering customer inquiries, providing information, processing orders, or offering technical support. This role requires good communication skills, a quiet workspace, and usually a reliable internet connection. Remote phone operators may work for call centers, customer service departments, or third-party service providers. The job offers flexibility and is popular for those seeking work-from-home opportunities.

How do remote phone operators typically manage communication and collaboration with their team while working from home?

Remote phone operators often rely on digital communication tools such as instant messaging, video calls, and collaborative platforms to stay connected with their supervisors and colleagues. Regular team meetings and ongoing chat channels help ensure they are supported, informed about updates, and able to resolve issues quickly. Successful operators proactively communicate any challenges and share feedback, which strengthens team cohesion and helps maintain service quality, even when working independently from home.

What is the difference between Remote Phone Operator vs Customer Service Representative?

AspectRemote Phone OperatorCustomer Service Representative
CredentialsHigh school diploma or equivalent; communication skillsHigh school diploma or equivalent; communication skills
Work EnvironmentHome-based, call centers, or remote officesHome-based, call centers, or retail settings
Industry UsageTelecommunications, customer support, tech supportRetail, banking, tech, healthcare
Job FocusHandling inbound/outbound calls, basic info, appointment settingAssisting customers, resolving issues, product info

Remote Phone Operators and Customer Service Representatives often share similar credentials and work environments. However, Remote Phone Operators typically focus on handling calls for specific services like tech support or telecommunication, while Customer Service Representatives may work across various industries assisting with product or service inquiries. Both roles are essential for customer engagement and often require strong communication skills.

What are the key skills and qualifications needed to thrive as a Remote Phone Operator, and why are they important?

To thrive as a Remote Phone Operator, you need excellent verbal communication skills, strong listening abilities, and a high school diploma or equivalent. Familiarity with call center software, CRM systems, and general computer proficiency is typically required. Outstanding customer service, patience, and the ability to multitask help individuals excel in this role. These skills and qualities are crucial for effectively managing customer inquiries, ensuring satisfaction, and maintaining professionalism in a remote environment.
What are the most commonly searched types of Phone Operator jobs in Utah? The most popular types of Phone Operator jobs in Utah are:
What are popular job titles related to Remote Phone Operator jobs in Utah? For Remote Phone Operator jobs in Utah, the most frequently searched job titles are:
What job categories do people searching Remote Phone Operator jobs in Utah look for? The top searched job categories for Remote Phone Operator jobs in Utah are:
Remote Phone Operator jobs near you
Infographic showing various Remote Phone Operator job openings in Utah as of June 2026, with employment types broken down into 100% Full Time. Highlights an 100% Remote job distribution, with an average salary of $33,818 per year, or $16.3 per hour.

HVAC Controls Operator

Kelso Building Services

Ogden, UT • Remote

$29.50 - $39.25/hr

Full-time

Posted 9 days ago

Job description

At Kelso Building Services (KBS), we invest in our people by providing the training, tools, and support needed to succeed. Our culture is built on accountability, innovation, and delivering an exceptional customer experience. Team members have the opportunity to grow within a forward-thinking organization supporting critical building operations nationwide.

We are hiring both Level 1 and Level 2 Operators, based on experience.
Rotating shifts that may include evenings, weekends, and holidays.

Role Summary

This person serves as a key point of contact for KBS's 24/7 monitoring services. This position is responsible for overseeing customer building systems in real time, responding to alerts, and coordinating service actions using established procedures.

This is a structured, fast-moving role that requires strong attention to detail and adherence to processes. Operators act as the bridge between customer facilities and internal service teams.

  • Level 1 Operators focus on alarm review, communication, documentation, and basic remote support tasks.
  • Level 2 Operators bring additional technical experience and handle more advanced troubleshooting and decision-making.
Core ResponsibilitiesSystem Monitoring & Response
  • Continuously monitor building automation, HVAC, electrical, and related systems for alerts or irregular activity
  • Review and prioritize alarms using predefined workflows and response criteria
  • Distinguish between critical alerts and informational notifications using established guidelines
  • Initiate appropriate escalation actions based on customer-specific protocols
Customer Communication & Support
  • Act as a primary contact for customer emails and phone inquiries
  • Deliver clear, professional communication during service events
  • Record all interactions accurately within internal systems
  • Collaborate with technicians and internal teams to ensure timely resolutions
Remote Troubleshooting
  • Access customer systems securely using approved remote tools
  • Analyze alarms, trends, and system data to support issue identification
  • Perform approved remote actions such as resets, schedule checks, and setpoint verification
  • Document findings and outcomes in standardized service records
Dispatch & Service Coordination
  • Create and manage service tickets within company platforms
  • Coordinate technician dispatch based on scope, urgency, and approval requirements
  • Monitor service progress and provide updates to stakeholders
Reporting & Documentation
  • Maintain complete and audit-ready records of all activities
  • Generate reports related to alarms, system performance, and service activity
  • Ensure compliance with service standards and response expectations
Training & Development
  • Complete required training in building systems, customer processes, and security practices
  • Participate in certification programs for monitoring center operations
  • Engage in ongoing learning and quality improvement initiatives
Basic Qualifications

Required:

  • High school diploma or equivalent (technical education is a plus)
  • Strong computer skills with the ability to navigate multiple systems simultaneously
  • Excellent written and verbal communication skills
  • Ability to follow structured procedures and escalation processes
  • High level of accuracy and attention to detail
  • Ability to stay composed in time-sensitive situations
  • Flexibility to work rotating schedules, including nights and weekends

Preferred (Level 2):

  • Experience with building automation systems (BAS), HVAC controls, or facilities operations
  • Background in monitoring centers, help desks, dispatch, or call centers
  • Familiarity with ticketing or service management platforms
  • Basic knowledge of mechanical or electrical systems