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Remote Virtual Call Center Jobs (NOW HIRING)

Firstsource

Revenue Cycle Billing Specialist

$18 - $22/hr

Working Conditions: • Remote work from home office, virtual Call Center environment. • Must be able to sit for extended periods of time. We are an Equal Opportunity Employer. All qualified ...

Jobs for Humanity

Call Center Agents

Athens, GA · Remote

$14.50 - $19/hr

Morris Insurance Agency Remote Call Center Agent * Job Type: Full-time * Location: Athens, GA 30601 * Organization: Morris Insurance Agency LLC * Job Rating: 3.8 out of 5 stars Profile Insights Find ...

Jobs for Humanity

Call Center Agents

Athens, GA · Remote

$14.50 - $19/hr

Morris Insurance Agency Remote Call Center Agent * Job Type: Full-time * Location: Athens, GA 30601 * Organization: Morris Insurance Agency LLC * Job Rating: 3.8 out of 5 stars Profile Insights Find ...

CommonSpirit Health

Call Center Representative

Edmonds, WA · On-site +1

$17.50 - $22/hr

... virtual care offerings. This position has the option to work remote after a 4-week minimum onsite training at the Edmonds Call Center in Edmonds, WA. The Call Center hours are Monday - Saturday 7 ...

EmergeOrtho

Call Center Specialist

Durham, NC · Remote

$15.25 - $19/hr

Work from Home as a Call Center Specialist with EmergeOrtho! EmergeOrtho is committed to being the ... Remote Work Environment - Work comfortably from home while staying connected to a dedicated and ...

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Remote Virtual Call Center information

What are the key skills and qualifications needed to thrive as a Remote Virtual Call Center Agent, and why are they important?

To thrive as a Remote Virtual Call Center Agent, you need strong communication skills, active listening, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call routing systems, and basic computer proficiency is essential. Dependability, patience, and self-motivation are crucial soft skills for excelling in a remote and customer-focused environment. These skills ensure effective customer interactions, efficient problem resolution, and consistent performance in a virtual setting.

What are some common challenges faced by employees in a remote virtual call center, and how can they be managed?

Working in a remote virtual call center often means handling a high volume of calls while maintaining productivity in a home environment. Common challenges include staying focused amidst home distractions, managing technical issues, and maintaining clear communication with both customers and team members. To manage these, it's important to set up a dedicated, quiet workspace, ensure a reliable internet connection, and actively participate in regular team meetings or chat channels. Many organizations also offer training and support resources to help employees stay connected and feel supported while working remotely.

What is a remote virtual call center?

A remote virtual call center is a customer service operation where agents work from various locations, often from home, instead of a centralized office. These agents connect to the company’s systems using the internet and specialized software to handle customer calls, emails, or chats. Remote virtual call centers offer flexibility for employees and can help companies reduce overhead costs. They are increasingly popular due to advances in technology and the growing demand for remote work opportunities.

Can you work for a call center remote?

Yes, remote virtual call center jobs are common and typically involve working from home using a computer and internet connection. These roles often require good communication skills, a quiet workspace, and sometimes specific software or certifications. Many companies offer flexible schedules for remote call center positions.

What is the difference between Remote Virtual Call Center vs Remote Customer Service Representative?

AspectRemote Virtual Call CenterRemote Customer Service Representative
CredentialsBasic customer service skills, sometimes training providedSimilar credentials, often requires communication skills training
Work EnvironmentHome-based, centralized call center softwareHome-based, individual customer interactions
Employer & Industry UsageCall centers, telecommunication, retailVarious industries including retail, tech, healthcare
Common Search & ComparisonYesYes

The Remote Virtual Call Center and Remote Customer Service Representative roles both involve assisting customers remotely, often requiring similar skills and credentials. The main difference lies in the scope: call center roles typically involve handling high volumes of calls in a centralized environment, while customer service reps may handle individual inquiries across various channels. Both roles are popular in remote work settings and serve similar industries, making them frequently compared in job searches.

What cities are hiring for Remote Virtual Call Center jobs? Cities with the most Remote Virtual Call Center job openings:
What are the most commonly searched types of Virtual Call Center jobs? The most popular types of Virtual Call Center jobs are:
What states have the most Remote Virtual Call Center jobs? States with the most job openings for Remote Virtual Call Center jobs include:
Remote Virtual Call Center jobs near you
Infographic showing various Remote Virtual Call Center job openings in the United States as of May 2026, with employment types broken down into 1% Locum Tenens, 2% As Needed, 80% Full Time, 13% Part Time, and 4% Contract. Highlights an 38% Physical, 2% Hybrid, and 60% Remote job distribution.

Revenue Cycle Billing Specialist

Firstsource

Remote

$18 - $22/hr

Full-time

Posted 18 days ago

Firstsource rating

6.8

Company rating: 6.8 out of 10

Based on 54 frontline employees who took The Breakroom Quiz

20th of 71 rated call and contact centers

Job description

Schedule: M-F 8am to 4:30pm
Pay: $18 to $22 per hour, D.O.E.
GENERAL SUMMARY:
The goal of the Revenue Cycle Billing Specialist is to successfully collect on aging medical insurance claims.
Essential Duties and Responsibilities:
• File claims using all appropriate forms and attachments
• Handle Outbound calls and Outbound calls, and maneuver between several different software systems
• Research account denials and file written appeals, when necessary.
• Evaluate the information received from the client to determine which insurance to bill and attain necessary attachments or supporting documentation to send with each claim.
• Ensure the integrity of each claim that is billed.
• Document in detail all efforts in CUBS system and any other computer system necessary.
• Verify patient information and benefits.
Additional Duties and Responsibilities:
• Meet specified goals and objectives as assigned by management.
• Maintain good working relationships with state and Federal agencies.
• Resolve accounts in a timely manner.
• Always maintain confidentiality of account information.
• Adhere to the prescribed policies & procedures as outlined in the Employee Handbook and Employee Code of Conduct.
• Maintain awareness of and actively participate in the Corporate Compliance Program.
• Maintain a confidential and orderly remote work area.
• Assist with other projects as assigned by management.
Educational/Vocational/Previous Experience Recommendations:
• High school diploma or equivalent is required.
• Formal training in the specialty of Insurance Billing, Insurance Denials, or Insurance Follow Up preferred.
• Knowledge of all insurance payers preferred.
• Ability to effectively work and communicate with patients, co-workers, and management both in person and remote virtual chat environments
• Ability to always present oneself in a courteous and professional manner
• Ability to stay on task with little or no management supervision
• Demonstrate initiative and creativity in fulfilling job responsibilities
• Capacity to prioritize multiple tasks using time management and organizational skills.
• Proficient PC knowledge and the ability to type 30-40 wpm.
Working Conditions:
• Remote work from home office, virtual Call Center environment.
• Must be able to sit for extended periods of time.
We are an Equal Opportunity Employer. All qualified applicants are considered for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by federal, state or local law.
No Referrals accepted

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