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Remote Virtual Call Center Jobs in New York (NOW HIRING)

AppleOne

Remote Call Center Representative

Avenel, NJ · Remote

$19/hr

Job Summary Our team is seeking reliable and professional Remote Call Center Representatives to support a large healthcare insurance enrollment program. Representatives will assist callers with ...

CVS Health

Sales Call Center Representative

New York, NY · Remote

$15 - $32.31/hr

Remote Role Description: This role is for a talented and competitive, full-time telemarketing Call Center Representative who wants to start a career with a rapidly growing company. This role plays an ...

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Remote Virtual Call Center information

What is a remote virtual call center?

A remote virtual call center is a customer service operation where agents work from various locations, often from home, instead of a centralized office. These agents connect to the company’s systems using the internet and specialized software to handle customer calls, emails, or chats. Remote virtual call centers offer flexibility for employees and can help companies reduce overhead costs. They are increasingly popular due to advances in technology and the growing demand for remote work opportunities.

What are the key skills and qualifications needed to thrive as a remote virtual call center agent?

To thrive as a Remote Virtual Call Center Agent, you need strong communication skills, active listening, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call routing systems, and basic computer proficiency is essential. Dependability, patience, and self-motivation are crucial soft skills for excelling in a remote and customer-focused environment. These skills ensure effective customer interactions, efficient problem resolution, and consistent performance in a virtual setting.

What are some common challenges faced by employees in a remote virtual call center, and how can they be managed?

Working in a remote virtual call center often means handling a high volume of calls while maintaining productivity in a home environment. Common challenges include staying focused amidst home distractions, managing technical issues, and maintaining clear communication with both customers and team members. To manage these, it's important to set up a dedicated, quiet workspace, ensure a reliable internet connection, and actively participate in regular team meetings or chat channels. Many organizations also offer training and support resources to help employees stay connected and feel supported while working remotely.

What is the difference between Remote Virtual Call Center vs Remote Customer Service Representative?

AspectRemote Virtual Call CenterRemote Customer Service Representative
CredentialsBasic customer service skills, sometimes training providedSimilar credentials, often requires communication skills training
Work EnvironmentHome-based, centralized call center softwareHome-based, individual customer interactions
Employer & Industry UsageCall centers, telecommunication, retailVarious industries including retail, tech, healthcare
Common Search & ComparisonYesYes

The Remote Virtual Call Center and Remote Customer Service Representative roles both involve assisting customers remotely, often requiring similar skills and credentials. The main difference lies in the scope: call center roles typically involve handling high volumes of calls in a centralized environment, while customer service reps may handle individual inquiries across various channels. Both roles are popular in remote work settings and serve similar industries, making them frequently compared in job searches.

What are the most commonly searched types of Virtual Call Center jobs in New York?

The most popular types of Virtual Call Center jobs in New York are:

What cities in New York are hiring for Remote Virtual Call Center jobs?

Cities in New York with the most Remote Virtual Call Center job openings:

Remote Virtual Call Center jobs near you
Infographic showing various Remote Virtual Call Center job openings in New York as of August 2026, with employment types broken down into 2% As Needed, 80% Full Time, 16% Part Time, and 2% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution.

Remote Call Center Representative

Avenel, NJ • Remote

AppleOne
Recruiting and Staffing Services • 1 - 5K employees
Learn more about AppleOneexternal

$19/hr

Full-time

Medical, Dental, Vision, Retirement

Posted 17 days ago

Job description

Work from home, help people, and make an impact! We’re hiring customer-focused professionals in New Jersey for a temporary/contract remote call center opportunity supporting healthcare insurance open enrollment. If you have 1–2 years of customer service or call center experience, enjoy helping people, and are comfortable working in a fast-paced, structured environment, this is a great opportunity to put your skills to work. Immediate hiring needs, paid training, and remote work!
Job Summary
Our team is seeking reliable and professional Remote Call Center Representatives to support a large healthcare insurance enrollment program. Representatives will assist callers with coverage, eligibility, enrollment, and account updates while delivering accurate, professional, and positive customer service.
Candidates will receive training on program information, systems, call flows, and compliance procedures. This role is ideal for individuals who are comfortable handling high call volumes, learning new systems, and maintaining accuracy while working independently from home.
IMPORTANT: Candidates must have their own Windows-based computer and meet all required technical specifications for remote work.
Key Responsibilities:
- Answer and manage high-volume inbound customer service calls related to healthcare coverage, eligibility, and enrollment.
- Process applications, enrollment updates, demographic changes, and related customer requests accurately.
- Enter, document, and track caller information in required systems while maintaining attention to detail.
- Follow privacy policies, call center procedures, compliance requirements, and performance standards.
- Provide professional, patient, and helpful support to callers during the open enrollment season.
- Work successfully in a structured remote call center environment from a New Jersey location.
Compensation and Benefits:
- Pay rate: $17.00 to $19.00 per hour.
- Job type: Contract/Temporary.
- Work arrangement: Remote work from home.
- Location requirement:
NJ residence required for New Jersey position $18-19/hour
Non-NJ residents may be considered for other remote projects at $17/hour
Apply today if you're ready to provide excellent customer service and help callers navigate their healthcare enrollment needs from the comfort of your home!


Equal Opportunity Employer / Disabled / Protected Veterans
The Know Your Rights poster is available here:
https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12.pdf
The pay transparency policy is available here:
https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf
For temporary assignments lasting 13 weeks or longer, the Company is pleased to offer major medical, dental, vision, 401k and any statutory sick pay where required.
We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please contact your staffing representative who will reach out to our HR team.
AppleOne participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program.
https://e-verify.uscis.gov/web/media/resourcesContents/E-Verify_Participation_Poster_ES.pdf
We also consider for employment qualified applicants regardless of criminal histories, consistent with legal requirements, including, if applicable, the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. Pursuant to applicable state and municipal Fair Chance Laws and Ordinances, we will consider for employment-qualified applicants with arrest and conviction records, including, if applicable, the San Francisco Fair Chance Ordinance. For Los Angeles, CA applicants: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.
#1504

Company Description

This company offers growth and a great group of people to work with.

AppleOne logo

About AppleOne

Sourced by ZipRecruiter

AppleOne is a renowned staffing service based in Glendale, California, USA. Positioned in the Human Resources industry, the company offers extensive staffing and recruiting solutions, such as temporary, full-time, and part-time placement, to companies across diverse industry sectors. The company was established by Bernie Howroyd in 1964, launching the business to aid others in finding excellent jobs and companies in finding excellent people.

Industry

Recruiting and staffing services

Company size

1,001 - 5,000 Employees

Headquarters location

Glendale, CA, US

Year founded

1964

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