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Remote Virtual Call Center Jobs in New York (NOW HIRING)

Alphapointe

Teleservices Representative

Richmond Hill, NY · Remote

$16.25 - $21/hr

Consistent availability is critical to call center operations. * Remote employees must adhere to all technical support procedures and protocols. * Chronic connectivity issues or recurring downtime ...

Alphapointe

Teleservices Representative

Richmond Hill, NY · Remote

$16.25 - $21/hr

Consistent availability is critical to call center operations. * Remote employees must adhere to all technical support procedures and protocols. * Chronic connectivity issues or recurring downtime ...

MMC Group LP

Be Seen First

Remote Call Center Representative-Needed ASAP (NJ residents only)

Newark, NJ · Remote

$17 - $18/hr

Remote Call Center Representatives - Needed ASAP! Must live in New Jersey.... Pay Rate: $18.00 - monolingual/ $19.00-Bilingual (Spanish) Hours of Operation -Non-Open Enrollment: 8:00 am to 5:00 pm ...

New

K Health

Director, Virtual Care Operations

New York, NY · On-site +1

$160K - $200K/yr

We are looking for a Director of Virtual Care Operations to lead and scale a fast-paced healthcare ... Experience managing call center or contact center operations * Familiarity with workforce ...

MMC Group LP

Be Seen First

REMOTE Call Center Representatives- Need ASAP! $18-$19/hr NJ ONLY!!!!

Newark, NJ · Remote

$18 - $19/hr

Remote Call Center Representatives - Need ASAP! Pay Rate: $18.00 - monolingual/ $19.00-Bilingual (Spanish) Hours of Operation -Non-Open Enrollment: 8:00 am to 5:00 pm Eastern - Mon through Friday ...

BCForward

Technical Support - Remote

New York, NY · Remote

$13 - $14/hr

Call Center Representative (Technical Support) Location: Remote Duration: 6 Months (Possibility of Extension) Anticipated Start Date: ASAP (Please note this is the target date and is subject to ...

McBride

Salesforce QA Tester

Manhattan, NY · Remote

$95K - $105K/yr

This is a remote position. McBride Consulting is supporting the New York State Department of Labor (NYS DOL) Unemployment Insurance Call Center Salesforce instance. The QA Tester will ensure high ...

McBride

Salesforce Developer

Manhattan, NY · Remote

$105K - $115K/yr

This is a remote position. McBride Consulting is supporting the New York State Department of Labor ... The system relies on Salesforce Service Cloud to streamline call center operations and agent ...

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All JobsCall Center JobsRemote Virtual Call Center JobsRemote Virtual Call Center Jobs in New York

Remote Virtual Call Center information

What is a remote virtual call center?

A remote virtual call center is a customer service operation where agents work from various locations, often from home, instead of a centralized office. These agents connect to the company’s systems using the internet and specialized software to handle customer calls, emails, or chats. Remote virtual call centers offer flexibility for employees and can help companies reduce overhead costs. They are increasingly popular due to advances in technology and the growing demand for remote work opportunities.

What are the key skills and qualifications needed to thrive as a remote virtual call center agent?

To thrive as a Remote Virtual Call Center Agent, you need strong communication skills, active listening, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call routing systems, and basic computer proficiency is essential. Dependability, patience, and self-motivation are crucial soft skills for excelling in a remote and customer-focused environment. These skills ensure effective customer interactions, efficient problem resolution, and consistent performance in a virtual setting.

What are some common challenges faced by employees in a remote virtual call center, and how can they be managed?

Working in a remote virtual call center often means handling a high volume of calls while maintaining productivity in a home environment. Common challenges include staying focused amidst home distractions, managing technical issues, and maintaining clear communication with both customers and team members. To manage these, it's important to set up a dedicated, quiet workspace, ensure a reliable internet connection, and actively participate in regular team meetings or chat channels. Many organizations also offer training and support resources to help employees stay connected and feel supported while working remotely.

What is the difference between Remote Virtual Call Center vs Remote Customer Service Representative?

AspectRemote Virtual Call CenterRemote Customer Service Representative
CredentialsBasic customer service skills, sometimes training providedSimilar credentials, often requires communication skills training
Work EnvironmentHome-based, centralized call center softwareHome-based, individual customer interactions
Employer & Industry UsageCall centers, telecommunication, retailVarious industries including retail, tech, healthcare
Common Search & ComparisonYesYes

The Remote Virtual Call Center and Remote Customer Service Representative roles both involve assisting customers remotely, often requiring similar skills and credentials. The main difference lies in the scope: call center roles typically involve handling high volumes of calls in a centralized environment, while customer service reps may handle individual inquiries across various channels. Both roles are popular in remote work settings and serve similar industries, making them frequently compared in job searches.

What are the most commonly searched types of Virtual Call Center jobs in New York?

The most popular types of Virtual Call Center jobs in New York are:

What cities in New York are hiring for Remote Virtual Call Center jobs?

Cities in New York with the most Remote Virtual Call Center job openings:

Remote Virtual Call Center jobs near you
Infographic showing various Remote Virtual Call Center job openings in New York as of August 2026, with employment types broken down into 2% As Needed, 80% Full Time, 16% Part Time, and 2% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution.

Bilingual Inbound Educational Call Center (Full-Time - Remote)

HUNTINGTON LEARNING CORPORATION

Oradell, NJ • On-site, Remote

Full-time

Medical, Dental, Retirement

Re-posted 22 days ago

Huntington Learning Center rating

6.2

Company rating: 6.2 out of 10

Based on 23 frontline employees who took The Breakroom Quiz

10th of 24 rated private schools and tutoring

Job description

Customer Service Representative - Remote - Miami, FL
Why Join The Huntington Team?
If you're passionate about helping kids while providing superior customer service and would like to grow your career with an industry-leading company, Huntington has the perfect fit for you!
Founded in 1977 and headquartered in Northern NJ, Huntington is the nation's pioneer in the K to 12 Tutoring and Test Prep services industry, servicing over 300+ learning centers throughout the United States.
We are currently seeking enthusiastic and motivated Bilingual Inbound Contact Center Representatives in the Miami, FL area to assist parents at the beginning of the academic process. You'll work in an environment that is rewarding and professional, with coworkers who are truly passionate about making a difference in the lives of the children.
About The Opportunity
Inbound Contact Center Representatives ensure a memorable customer service experience by using active listening and consultative selling skills during an initial inquiry to set up student academic evaluations and educational programs. Specific duties for this role include:
  • Ensuring a positive experience during all initial inquiries by educating clients on our services, responding to questions, overcoming objections, and scheduling student academic evaluations and consultations
  • Following contact center scripts when speaking with clients
  • Building positive rapport with clients of differing personality types
  • Remaining polite and professional during all interactions
  • Keep records of all conversations in our call center system
  • Meet personal and team qualitative and quantitative service targets
  • Participating in initial and ongoing training to maintain up-to-date knowledge of our services

Work Environment
  • Remote position - Work from the comfort of your home
  • Varied shifts including morning, evening, and weekend
  • Full-time schedule required
    • Two-weekday evening shifts per month (2:00 PM-10:30 PM)
    • Two Saturday shifts per month (9:00 AM - 5:30 PM)
    • Sunday shifts as needed (10:00 AM - 3:00 PM)

Benefits
  • Base hourly rate plus performance-based pay incentives - no cap on commissions
  • Bi-weekly pay with direct deposit
  • Set schedule
  • Comprehensive benefits plan for full-time employees
    • Medical
    • Dental
    • 401K
  • Paid on-the-job training
  • Professional and upbeat setting with a supportive and motivating team

We are looking for Inbound Contact Center Representatives with a genuine desire to succeed paired with excellent communication and interpersonal skills. Additional requirements include:
  • Excellent communication and interpersonal skills (conversational, articulate, engaging)
  • Reliable and dependable work habits
  • Goal-oriented with a healthy competitive spirit
  • Strong attention to detail, dependability, and follow through
  • Self-motivated, positive attitude, and a love for hard work
  • Computer proficiency with the ability to navigate between multiple computer screens while engaging the customer
  • Previous sales or customer service experience, is a plus but not required
  • Bilingual (Spanish/English) a plus
  • High school diploma or GED

Interested in being the first person parents speak to when they call Huntington Learning Center? Apply today!
For more information on how Huntington Learning Center makes a difference in the lives of children, visit huntingtonhelps.com

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