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Remote Valve Customer Support Jobs in Renton, WA

Customer Support Representative (Remote)

Seattle, WA ยท Remote

$19.25 - $24.75/hr

As a Customer Support Representative, you'll be the first point of contact for our customers ... A remote work environment that is compliant with cybersecurity and other company workplace policies

Customer Support Manager - Americas

Seattle, WA ยท On-site +1

$110.21K - $137.76K/yr

Build a Technical Support Center of Excellence, including remote support and escalation governance * Act as the senior escalation point for high-impact customer and technical issues, driving ...

Build a Technical Support Center of Excellence, including remote support and escalation governance * Act as the senior escalation point for high-impact customer and technical issues, driving ...

Client Support Specialist

Seattle, WA ยท Remote

$20.50 - $27.50/hr

About the job Client Support Specialist Overview We are hiring a Customer Relations Specialist to ... This position is fully remote and well suited for individuals who enjoy helping others, managing ...

Remote Travel Concierge & Planner

Seattle, WA ยท Remote

$61.50K - $84.30K/yr

This role offers a fully remote work environment and a flexible schedule, making it perfect for those passionate about travel and customer support. Join a community dedicated to creating memorable ...

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Remote Valve Customer Support information

See Renton, WA salary details

$12

$23

$34

How much do remote valve customer support jobs pay per hour?

As of May 30, 2026, the average hourly pay for remote valve customer support in Renton, WA is $23.55, according to ZipRecruiter salary data. Most workers in this role earn between $19.47 and $26.25 per hour, depending on experience, location, and employer.

What is the difference between Remote Valve Customer Support vs Remote Pump Technician?

AspectRemote Valve Customer SupportRemote Pump Technician
Required CredentialsTechnical certifications, industry-specific knowledgeTechnical certifications, industry-specific knowledge
Work EnvironmentCustomer service, technical support via phone/emailTechnical troubleshooting, remote diagnostics
Employer & Industry UsageManufacturers, industrial equipment providersIndustrial equipment, oil & gas, manufacturing
Common Search & ComparisonCustomer support roles, technical support jobsTechnical repair, maintenance roles

Remote Valve Customer Support and Remote Pump Technician roles both require technical knowledge and certifications. However, Valve Support focuses on assisting customers with valve-related issues via support channels, while Pump Technicians perform diagnostics and repairs remotely. Both roles are vital in industrial sectors, but they differ in daily tasks and focus areas.

What are the most commonly searched types of Valve Customer Support jobs in Renton, WA? The most popular types of Valve Customer Support jobs in Renton, WA are:
What are popular job titles related to Remote Valve Customer Support jobs in Renton, WA? For Remote Valve Customer Support jobs in Renton, WA, the most frequently searched job titles are:
What job categories do people searching Remote Valve Customer Support jobs in Renton, WA look for? The top searched job categories for Remote Valve Customer Support jobs in Renton, WA are:
What cities near Renton, WA are hiring for Remote Valve Customer Support jobs? Cities near Renton, WA with the most Remote Valve Customer Support job openings:

Customer Support Representative (Remote)

ECP

Seattle, WA โ€ข Remote

$19.25 - $24.75/hr

Full-time

Posted 17 days ago


Job description

ECP is a market-leading SaaS solution that enables senior living communities to better care for their residents. ECP is used in over 8,000 communities around the world. We're looking to further expand by increasing the number of customers that use our software and increasing the scope of how we serve our customers by developing and releasing new products.

About the Role:

As a Customer Support Representative,ย you'llย be the first point of contact for our customers, helping resolve questions, troubleshoot issues, and ensure a positive experience with ECP's platform.ย You'llย provide support via phone, email, and our ticketing system, often working remotely with customers to diagnose and resolve problems.ย 

This role is ideal for someone who enjoys solving problems, working directly with customers, and becoming a trusted product expert.

Whatย You'llย Do:ย 

    • Serve as the frontline support contact for ECP customers, handling inquiries through phone, email, and ticketing systemsย 
    • Troubleshoot technical and product-related issues by:ย 
      • Clarifying customer needsย 
      • Identifyingย root causesย 
      • Recommending and explaining effective solutionsย 
      • Implementing fixes or coordinating adjustmentsย 
      • Following up to confirm resolutionย 
    • Maintainย accurateย customer records by updating account information in HubSpotย 
    • Document cases clearly and consistently in ECP's ticketing system following best practicesย 
    • Meet service level agreements (SLAs), KPIs, and performance metricsย 
    • Manage customer escalations professionally byย leveragingย product knowledge and internal resourcesย 
    • Participate in a rotating on-call schedule to support customers outside standard business hoursย 
    • Become a product expert and collaborate with teammates by sharing insights and contributing enhancement ideas to Product Managementย 
    • Support company initiatives such as new product launches, documentation updates, and adoption ofย new technologiesย 
    • Contribute to team goals by completing tasks accurately and on timeย 

Requirements

    • Customer Service Experience
    • Software experience, experience with eMARs, EHRs or other healthcare-related technologies is preferred
    • Strong problem-solving capabilities
    • Excellent verbal and written communication skills
    • Comfort learning new systems and technologies quicklyย 
    • Bachelor or Associate's degree preferred
    • A remote work environment that is compliant with cybersecurity and other company workplace policies
    • Work Hours / Schedule:
      • The regular work hours will be 10:30 am CT (8:30 am PT, 9:30 am MT, 11:30 am ET) to 7:00 pm CT (5:00 pm PT, 6:00 pm MT, 8:00 pm ET), Monday through Friday.
      • Support team members are required to participate in the on-call/after-hours rotational schedule