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Remote Valve Customer Support Jobs in Seattle, WA

ECP

Customer Support Representative (Remote)

Seattle, WA · Remote

$19.25 - $24.75/hr

Role Overview As a Customer Support Representative at ECP, you serve as the first point of contact ... A remote work environment that is compliant with cybersecurity and other company workplace policies

HB Travels

Client Support Representative - Remote

Seattle, WA · Remote

$19.25 - $24.75/hr

Professional and customer-focused * Excellent organization * Attention to detail * Strong problem ... Remote Environment: Provide client support remotely * Flexible Scheduling: Manage your availability ...

New

Aquent

Systems Support Engineer

Tacoma, WA · On-site +1

$55 - $58/hr

Initially, focus on helping customers resolve issues connecting to remote development environments ... Prior experience in a developer support, DevOps support, or IT/platform support role. * Familiarity ...

Stryker

Customer Success Manager (Remote)

Redmond, WA · Remote

$116K - $193K/yr

Work Flexibility: Remote The Customer Success Manager helps customers achieve their strategic ... They drive solution adoption post-deployment for defined customers, support retention and expansion ...

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All JobsValve Customer Support JobsRemote Valve Customer Support JobsRemote Valve Customer Support Jobs in Seattle, WA

Remote Valve Customer Support information

See Seattle, WA salary details

$12

$23

$35

How much do remote valve customer support jobs pay per hour?

As of Aug 22, 2026, the average hourly pay for remote valve customer support in Seattle, WA is $23.83, according to ZipRecruiter salary data. Most workers in this role earn between $19.71 and $26.54 per hour, depending on experience, location, and employer.

What is the difference between Remote Valve Customer Support vs Remote Pump Technician?

AspectRemote Valve Customer SupportRemote Pump Technician
Required CredentialsTechnical certifications, industry-specific knowledgeTechnical certifications, industry-specific knowledge
Work EnvironmentCustomer service, technical support via phone/emailTechnical troubleshooting, remote diagnostics
Employer & Industry UsageManufacturers, industrial equipment providersIndustrial equipment, oil & gas, manufacturing
Common Search & ComparisonCustomer support roles, technical support jobsTechnical repair, maintenance roles

Remote Valve Customer Support and Remote Pump Technician roles both require technical knowledge and certifications. However, Valve Support focuses on assisting customers with valve-related issues via support channels, while Pump Technicians perform diagnostics and repairs remotely. Both roles are vital in industrial sectors, but they differ in daily tasks and focus areas.

Does Remote Valve Customer Support have customer support?

Remote Valve Customer Support is a support role focused on assisting customers with valve-related issues. The position involves providing technical assistance, troubleshooting, and communication skills to help clients resolve their concerns effectively.

Does Remote Valve Customer Support have remote jobs?

Remote Valve Customer Support roles are typically offered as remote positions, allowing employees to work from home or other locations outside of a traditional office. These jobs often require strong communication skills, technical knowledge of valves, and proficiency with support tools or software. Availability of remote jobs depends on the company's current openings and policies.

What are the most commonly searched types of Valve Customer Support jobs in Seattle, WA?

The most popular types of Valve Customer Support jobs in Seattle, WA are:

What are popular job titles related to Remote Valve Customer Support jobs in Seattle, WA?

For Remote Valve Customer Support jobs in Seattle, WA, the most frequently searched job titles are:

What job categories do people searching Remote Valve Customer Support jobs in Seattle, WA look for?

The top searched job categories for Remote Valve Customer Support jobs in Seattle, WA are:

What cities near Seattle, WA are hiring for Remote Valve Customer Support jobs?

Cities near Seattle, WA with the most Remote Valve Customer Support job openings:

Remote Valve Customer Support jobs near you
Infographic showing various Remote Valve Customer Support job openings in Seattle, WA as of June 2026, with employment types broken down into 100% Full Time. Highlights an 100% Remote job distribution, with an average salary of $49,568 per year, or $23.8 per hour.

Customer Support Representative (Remote)

ECP

Seattle, WA • Remote

$19.25 - $24.75/hr

Full-time

Posted 17 days ago

Job description

ECP is a market-leading SaaS solution that enables senior living communities to better care for their residents. ECP is used in over 8,000 communities around the world. We're looking to further expand by increasing the number of customers that use our software and increasing the scope of how we serve our customers by developing and releasing new products.

Role Overview 

As a Customer Support Representative at ECP, you serve as the first point of contact for our customers and play a critical role in delivering an exceptional support experience. You are responsible for resolving customer questions, troubleshooting issues, training refreshers, and ensuring timely and accurate communication across all support channels according to SLAs & tracked KPIs.  

This role requires strong product knowledge, clear communication, and consistent execution of support best practices. You are expected to independently manage tickets from intake to resolution while meeting established service standards and contributing to overall team success, and to escalate when required according to established process. 

Core Responsibilities 

Customer Support & Issue Resolution 

  • Serve as the primary contact for customer inquiries via phone, email, and the ticketing system 
  • Manage support tickets from intake through resolution in accordance with SLA expectations 
  • Clarify customer requests to accurately identify needs and scope 
  • Troubleshoot product and workflow issues by identifying root causes and determining appropriate solutions 
  • Clearly explain solutions to customers and confirm resolution 

Documentation & Systems Management 

  • Maintain accurate and complete ticket documentation following ECP best practices 
  • Update and manage customer account records in HubSpot 
  • Ensure all case activity is properly tracked and categorized 

Product Knowledge & Continuous Learning 

  • Develop and maintain strong working knowledge of ECP products, features, and company workflows 
  • Stay current on new releases, updates, and process changes 
  • Serve as a reliable resource for teammates by sharing knowledge and insights 
  • Work cross-functionally as required to provide seamless customer experience 

Performance & Operational Excellence 

  • Consistently meet or exceed established KPIs, SLAs, and quality metrics 
  • Participate in ECP's rotating on-call schedule to provide after-hours support coverage 
  • Manage time effectively to balance ticket volume, follow-ups, and internal responsibilities 
Expectations for Success in This Role 
  • Demonstrate professionalism, empathy, and a customer-first mindset in every interaction 
  • Communicate clearly and confidently, both verbally and in writing 
  • Remain organized and adaptable in a fast-paced environment 
  • Take ownership of assigned work and follow through consistently according to established process 
  • Uphold ECP's values and represent the company positively in all customer interactions 

Requirements

    • Customer Service Experience
    • Software experience, experience with eMARs, EHRs or other healthcare-related technologies is preferred
    • Strong problem-solving capabilities
    • Excellent verbal and written communication skills
    • Comfort learning new systems and technologies quickly 
    • Bachelor or Associate's degree preferred
    • A remote work environment that is compliant with cybersecurity and other company workplace policies
    • Work Hours / Schedule:
      • The regular work hours will be 9:30 am CT (7:30 am PT, 8:30 am MT, 10:30 am ET) to 6:00 pm CT (4:00 pm PT, 5:00 pm MT, 7:00 pm ET), Monday through Friday.
      • Support team members are required to participate in the on-call/after-hours rotational schedule

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