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Remote Ea Customer Support Jobs in Renton, WA (NOW HIRING)

Customer Support Representative (Remote)

Seattle, WA ยท Remote

$19.25 - $24.75/hr

ECP is a market-leading SaaS solution that enables senior living communities to better care for their residents. ECP is used in over 8,000 communities around the world. We're looking to further

Customer Support Manager - Americas

Seattle, WA ยท On-site +1

$110K - $137K/yr

Company Description TOMRA Food is a multinational organization and a leading provider of sensor-based sorting, peeling and integrated post-harvest solution for the food industries. Transforming

Company Description TOMRA Food is a multinational organization and a leading provider of sensor-based sorting, peeling and integrated post-harvest solution for the food industries. Transforming

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Remote Ea Customer Support information

See Renton, WA salary details

$5

$43

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How much do remote ea customer support jobs pay per hour?

As of Jun 9, 2026, the average hourly pay for remote ea customer support in Renton, WA is $43.65, according to ZipRecruiter salary data. Most workers in this role earn between $20.82 and $59.76 per hour, depending on experience, location, and employer.

What is the difference between Remote Ea Customer Support vs Remote Executive Assistant?

AspectRemote Ea Customer SupportRemote Executive Assistant
Required CredentialsCustomer service experience, communication skillsAdministrative skills, organizational experience
Work EnvironmentCustomer support platforms, communication toolsScheduling, email management, calendar tools
Employer & Industry UsageCustomer service departments, support centersExecutives, entrepreneurs, corporate offices
Common Search & Comparison IntentCustomer support roles, remote support jobsAdministrative support, executive assistance roles

Remote Ea Customer Support focuses on assisting customers via communication channels, requiring strong communication skills and customer service experience. Remote Executive Assistants handle administrative tasks for executives, emphasizing organizational and scheduling skills. While both roles are remote and require excellent communication, their core responsibilities differ significantly, catering to different employer needs and industry functions.

What are popular job titles related to Remote Ea Customer Support jobs in Renton, WA? For Remote Ea Customer Support jobs in Renton, WA, the most frequently searched job titles are:
What cities near Renton, WA are hiring for Remote Ea Customer Support jobs? Cities near Renton, WA with the most Remote Ea Customer Support job openings:

Customer Support Representative (Remote)

ECP

Seattle, WA โ€ข Remote

$19.25 - $24.75/hr

Full-time

Posted 28 days ago


Job description

ECP is a market-leading SaaS solution that enables senior living communities to better care for their residents. ECP is used in over 8,000 communities around the world. We're looking to further expand by increasing the number of customers that use our software and increasing the scope of how we serve our customers by developing and releasing new products.

About the Role:

As a Customer Support Representative,ย you'llย be the first point of contact for our customers, helping resolve questions, troubleshoot issues, and ensure a positive experience with ECP's platform.ย You'llย provide support via phone, email, and our ticketing system, often working remotely with customers to diagnose and resolve problems.ย 

This role is ideal for someone who enjoys solving problems, working directly with customers, and becoming a trusted product expert.

Whatย You'llย Do:ย 

    • Serve as the frontline support contact for ECP customers, handling inquiries through phone, email, and ticketing systemsย 
    • Troubleshoot technical and product-related issues by:ย 
      • Clarifying customer needsย 
      • Identifyingย root causesย 
      • Recommending and explaining effective solutionsย 
      • Implementing fixes or coordinating adjustmentsย 
      • Following up to confirm resolutionย 
    • Maintainย accurateย customer records by updating account information in HubSpotย 
    • Document cases clearly and consistently in ECP's ticketing system following best practicesย 
    • Meet service level agreements (SLAs), KPIs, and performance metricsย 
    • Manage customer escalations professionally byย leveragingย product knowledge and internal resourcesย 
    • Participate in a rotating on-call schedule to support customers outside standard business hoursย 
    • Become a product expert and collaborate with teammates by sharing insights and contributing enhancement ideas to Product Managementย 
    • Support company initiatives such as new product launches, documentation updates, and adoption ofย new technologiesย 
    • Contribute to team goals by completing tasks accurately and on timeย 

Requirements

    • Customer Service Experience
    • Software experience, experience with eMARs, EHRs or other healthcare-related technologies is preferred
    • Strong problem-solving capabilities
    • Excellent verbal and written communication skills
    • Comfort learning new systems and technologies quicklyย 
    • Bachelor or Associate's degree preferred
    • A remote work environment that is compliant with cybersecurity and other company workplace policies
    • Work Hours / Schedule:
      • The regular work hours will be 10:30 am CT (8:30 am PT, 9:30 am MT, 11:30 am ET) to 7:00 pm CT (5:00 pm PT, 6:00 pm MT, 8:00 pm ET), Monday through Friday.
      • Support team members are required to participate in the on-call/after-hours rotational schedule