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Remote Microsoft Customer Support Jobs in Renton, WA

ECP

Customer Support Representative (Remote)

Seattle, WA · Remote

$19.25 - $24.75/hr

As a Customer Support Representative, you'll be the first point of contact for our customers ... A remote work environment that is compliant with cybersecurity and other company workplace policies

Tomra

Customer Support Manager - Americas

Seattle, WA · Remote

Build a Technical Support Center of Excellence, including remote support and escalation governance ... Lead a critical CRM transition from IFS to Microsoft Dynamics 365 while keeping workflows stable ...

Tomra

Customer Support Manager - Americas

Seattle, WA · On-site +1

$110.21K - $137.76K/yr

Build a Technical Support Center of Excellence, including remote support and escalation governance ... Lead a critical CRM transition from IFS to Microsoft Dynamics 365 while keeping workflows stable ...

Mitek Systems

Be Seen First

Administrative Assistant ( Remote)

Seattle, WA · Remote

$50K - $65K/yr

Provide customer support and track expenses * Utilize CRM, office productivity, and project ... Proficiency with Microsoft Office Suite and scheduling software * Strong communication, time ...

New

Mitek Systems

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Administrative Assistant ( Remote)

Seattle, WA · Remote

$50K - $65K/yr

Provide customer support and track expenses * Utilize CRM, office productivity, and project ... Proficiency with Microsoft Office Suite and scheduling software * Strong communication, time ...

New

Mitek Systems

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Administrative Assistant ( Remote)

Seattle, WA · Remote

$50K - $65K/yr

Provide customer support and track expenses * Utilize CRM, office productivity, and project ... Proficiency with Microsoft Office Suite and scheduling software * Strong communication, time ...

New

ARQ Wealth Advisors

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Office Assistant (Remote)

Seattle, WA · Remote

$45K - $65K/yr

Provide customer support and manage database updates * Utilize remote work tools including Microsoft Teams, Slack, and Google Workspace Preferred Qualifications * 1+ years of experience in office ...

New

ARQ Wealth Advisors

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Office Assistant (Remote)

Seattle, WA · Remote

$45K - $65K/yr

Provide customer support and manage database updates * Utilize remote work tools including Microsoft Teams, Slack, and Google Workspace Preferred Qualifications * 1+ years of experience in office ...

New

ARQ Wealth Advisors

Be Seen First

Office Assistant (Remote)

Seattle, WA · Remote

$45K - $65K/yr

Provide customer support and manage database updates * Utilize remote work tools including Microsoft Teams, Slack, and Google Workspace Preferred Qualifications * 1+ years of experience in office ...

New

Traveling with Tasha

Client Support Specialist

Seattle, WA · Remote

$20.50 - $27.50/hr

About the job Client Support Specialist Overview We are hiring a Customer Relations Specialist to ... This position is fully remote and well suited for individuals who enjoy helping others, managing ...

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How much do remote microsoft customer support jobs pay per hour?

As of May 31, 2026, the average hourly pay for remote microsoft customer support in Renton, WA is $26.06, according to ZipRecruiter salary data. Most workers in this role earn between $13.51 and $29.76 per hour, depending on experience, location, and employer.

What is the difference between Remote Microsoft Customer Support vs Remote Microsoft Technical Support?

AspectRemote Microsoft Customer SupportRemote Microsoft Technical Support
Required CredentialsCustomer service certifications, basic IT knowledgeTechnical certifications, IT or computer science background
Work EnvironmentCustomer service centers, remote support rolesTechnical support teams, remote troubleshooting
Employer & Industry UsageMicrosoft, customer service industryMicrosoft, IT and software industry
Common Search & ComparisonCustomer support roles, help desk jobsTechnical support roles, IT help desk jobs

Remote Microsoft Customer Support focuses on assisting users with account, billing, and general product inquiries, requiring strong communication skills. Remote Microsoft Technical Support involves troubleshooting technical issues, requiring technical knowledge and certifications. Both roles are remote, but they serve different customer needs within the Microsoft ecosystem.

What are popular job titles related to Remote Microsoft Customer Support jobs in Renton, WA? For Remote Microsoft Customer Support jobs in Renton, WA, the most frequently searched job titles are:
What job categories do people searching Remote Microsoft Customer Support jobs in Renton, WA look for? The top searched job categories for Remote Microsoft Customer Support jobs in Renton, WA are:
What cities near Renton, WA are hiring for Remote Microsoft Customer Support jobs? Cities near Renton, WA with the most Remote Microsoft Customer Support job openings:
Remote Microsoft Customer Support jobs near you
Infographic showing various Remote Microsoft Customer Support job openings in Renton, WA as of May 2026, with employment types broken down into 62% Full Time, 14% Part Time, and 24% Contract. Highlights an 100% Remote job distribution, with an average salary of $54,212 per year, or $26.1 per hour.

Customer Support Representative (Remote)

ECP

Seattle, WA • Remote

$19.25 - $24.75/hr

Full-time

Posted 18 days ago

Job description

ECP is a market-leading SaaS solution that enables senior living communities to better care for their residents. ECP is used in over 8,000 communities around the world. We're looking to further expand by increasing the number of customers that use our software and increasing the scope of how we serve our customers by developing and releasing new products.

About the Role:

As a Customer Support Representative, you'll be the first point of contact for our customers, helping resolve questions, troubleshoot issues, and ensure a positive experience with ECP's platform. You'll provide support via phone, email, and our ticketing system, often working remotely with customers to diagnose and resolve problems. 

This role is ideal for someone who enjoys solving problems, working directly with customers, and becoming a trusted product expert.

What You'll Do: 

    • Serve as the frontline support contact for ECP customers, handling inquiries through phone, email, and ticketing systems 
    • Troubleshoot technical and product-related issues by: 
      • Clarifying customer needs 
      • Identifying root causes 
      • Recommending and explaining effective solutions 
      • Implementing fixes or coordinating adjustments 
      • Following up to confirm resolution 
    • Maintain accurate customer records by updating account information in HubSpot 
    • Document cases clearly and consistently in ECP's ticketing system following best practices 
    • Meet service level agreements (SLAs), KPIs, and performance metrics 
    • Manage customer escalations professionally by leveraging product knowledge and internal resources 
    • Participate in a rotating on-call schedule to support customers outside standard business hours 
    • Become a product expert and collaborate with teammates by sharing insights and contributing enhancement ideas to Product Management 
    • Support company initiatives such as new product launches, documentation updates, and adoption of new technologies 
    • Contribute to team goals by completing tasks accurately and on time 

Requirements

    • Customer Service Experience
    • Software experience, experience with eMARs, EHRs or other healthcare-related technologies is preferred
    • Strong problem-solving capabilities
    • Excellent verbal and written communication skills
    • Comfort learning new systems and technologies quickly 
    • Bachelor or Associate's degree preferred
    • A remote work environment that is compliant with cybersecurity and other company workplace policies
    • Work Hours / Schedule:
      • The regular work hours will be 10:30 am CT (8:30 am PT, 9:30 am MT, 11:30 am ET) to 7:00 pm CT (5:00 pm PT, 6:00 pm MT, 8:00 pm ET), Monday through Friday.
      • Support team members are required to participate in the on-call/after-hours rotational schedule

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