Remote Tier 2 Support Jobs in Waterloo, ON (NOW HIRING)

FloSports is the leading digital platform for underserved sports, combining live and on-demand streaming, original programming, data, and technology to help sports grow their audiences and build sustainable businesses, from youth to professional levels. By bringing thousands of events and communities onto one platform, Flo creates scale where none previously existed, connecting passionate fans with the sports they love while giving athletes, organizers, and rights holders the tools to reach and engage a global audience.

Flo streams more than 50,000 live events annually across sports, including motorsports, wrestling, hockey, track & field, cheer, jiu-jitsu, NCAA Division II and III athletics, and more. We’re looking for people who are passionate about sports, embody accountability, collaboration, curiosity, positivity, grit, and excellence, and are motivated to help grow and elevate the communities we serve.

THE ROLE:

We seek a skilled and passionate Broadcast Engineer Level I to join our team and support our streaming and broadcast engineering operations. This role will primarily focus on providing Tier 2 support for live events and will also involve key tasks such as testing with league partners, participating in R&D projects, and collaborating with Broadcast Operations, Logistics, Production, and Engineering teams. This role has a knack for streaming technology and enjoys working in a dynamic live environment.

RESPONSIBILITIES:

• Responsible for Tier 2 support on live events

• Flexible with shift scheduling, work over weekends/nights

• Assist with Feed Partners testing

• Work with Logistics and Production for upcoming flo-produced events

• Collaborate with Stream Operations on improving day to day processes

• Triaging for escalation and documenting initial root causes in real-time

• Possible travel for encoder installation & testing

KNOWLEDGE, SKILLS & ABILITIES:

• Basic understanding of streaming protocols (RTMP, SRT, RTP, WebRTC, Zixi)

• Basic understanding of encoding softwares (vMix, OBS, Tricaster, etc)

• Basic understanding of encoding hardware (TVU, Videon, Haivision, etc)

• Basic networking knowledge

• Basic understanding of analog and digital signal flows

• Basic understanding on Zixi/ZEN Master

• Basic understanding on AWS services (Medialive, Mediatailor, MediaStore, S3, EC2)

• Collaborate with team members on Root Cause Analysis

• Basic skills in alerting/monitoring tools such as NPAW YouBora, Orion, DataDog, ZEN Master

• Basic skills in operational tools such as Jira, Confluence, Salesforce, Google Workspace, VoIP, Domo

• Track/Resolve bugs on encoders/cellular bonding devices

• Basic understanding of CDNs (Fastly, Cloudflare, Akamai, Cloudfront)

REQUIRED EXPERIENCE:

• 1+ years in Remote Production

• 3+ years in Live Event Support

BONUS POINTS:

• A+ Certified

• Network + Certified

• AWS Solution Architect Associate (SAA)

• 1 year of live production on-site (Produce, Direct, TD, GFX Op, EVS, etc)

• Hands-on experience with TVU

• Hands-on experience with Videon

• 1+ year of stream technician on-site/remote

OUR COMMITMENT TO DIVERSITY:

FloSports exists to elevate the communities, athletes, and sports that have too often been overlooked. That mission starts with our own team. We believe that a diverse, inclusive workplace—one where different perspectives are sought out, heard, and valued—is essential to building a company that can truly serve the full spectrum of sports fans.

We are committed to creating a fair and equitable environment where people from all backgrounds can thrive. To help mitigate bias and expand opportunity, FloSports uses a blind recruiting process that supports more objective, inclusive hiring decisions. We’re intentional in our practices because we believe the best ideas and innovations come from teams that reflect the diversity of the world around us.

OUR BENEFITS:

• Competitive employer paid benefits such as health, medical, vision, LTD, STD, AD&D, life insurance, and employee assistance program

• Free Employee Assistance Program

• RRSP, with company matching 3%

• 15 Vacation days to begin

• 4 Person Paid Emergency Days, 3 Personal Unpaid Emergency days

• 1 Birthday Paid day off

• FloFun social group creating a full calendar of team building and social events for all staff

• Stocked snack bar, fridge, and catered lunches weekly

• Annual equity awards for all top performers

• Company donation to youth teams and leagues that our employees coach

Compensation Range: CA$60K - CA$70K