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Remote Tier 2 Support Jobs in Toronto, ON (NOW HIRING)

Morson Talent

25-010 Senior Data Developer

Pickering, ON · Remote

$80 - $95/hr

... Pickering (100% Remote) Job Overview JOB FUNCTION As a Senior Data Developer, you will be ... Tier 2 support for datasets produced by the team, on an as-required basis. Implement and manage ...

Morson Talent

25-108 Senior Data Engineer

Pickering, ON · Remote

$70 - $90/hr

... remote) Job Overview As a Senior Data Developer, you will be responsible for building and ... Tier 2 support for datasets produced by the team, on an as-required basis. Implement and manage ...

GFT.

Proposal Manager

Toronto, ON · Remote

This role is a remote position based in the greater Ontario Province in Canada. GFT Shared Service ... support for both Tier 1 and Tier 2 clients In this capacity, the successful candidate will be ...

GFT.

Proposal Manager

Toronto, ON · Remote

This role is a remote position based in the greater Ontario Province in Canada. GFT Shared Service ... support for both Tier 1 and Tier 2 clients In this capacity, the successful candidate will be ...

Tali AI

Bilingual Customer Success Specialist

Toronto, ON · On-site +1

CA$55K - CA$75K/yr

You have previous experience in customer support including Tier II support, and experience in a ... Remote and hybrid work options & flexible work hours * Comprehensive health and wellness coverage ...

YO AI Labs

Lawyer - Remote

Toronto, ON · Remote

$140 - $350/hr

Perform in-depth legal research to support project requirements and ensure accurate information ... Experience at a top-tier US law firm is preferred. * Proven expertise in legal research, analysis ...

KPMG

IT End User Support Manager

Toronto, ON · On-site +1

... remote Support Analysts spanning Ontario and Atlantic Canada while being responsible for the delivery of Tier 1 & 2 IT support services to 4000+ local GTA users and 10,000+ national users. What you ...

BDO Canada

Developer Advocate, AI Enablement

Oakville, ON · On-site +1

CA$93K - CA$141K/yr

Support Labs in prototyping and transitioning AI solutions from sandbox to production, following ... Provide technical mentorship to practitioners working on Tier 1 and Tier 2 agents, ensuring ...

BDO Canada

Developer Advocate, AI Enablement

Toronto, ON · On-site +1

CA$93K - CA$141K/yr

Support Labs in prototyping and transitioning AI solutions from sandbox to production, following ... Provide technical mentorship to practitioners working on Tier 1 and Tier 2 agents, ensuring ...

Ratehub

Junior IT & Operations Support

Toronto, ON · Remote

This role is ideal for someone 1-2 years into their IT career who wants to go broader than a ... Coordinate laptop ordering, pre-configuration (Windows 11 and macOS), and shipping to remote ...

EventMobi

Event Success Manager - Canada Remote

Toronto, ON · Remote

CA$65K - CA$80K/yr

... tier clients. Collaboration is at the heart of your role--you'll work closely with our Account ... Support live events as needed, including occasional evenings, weekends, or travel for on-site or ...

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All JobsTier 2 Support JobsRemote Tier 2 Support JobsRemote Tier 2 Support Jobs in Toronto, ON

Remote Tier 2 Support information

What is remote tier 2 support?

Remote Tier 2 Support roles involve providing advanced technical assistance to customers or users who are experiencing issues that cannot be resolved by Tier 1 support teams. These professionals typically work from a remote location, using tools such as email, chat, or remote desktop software to diagnose and troubleshoot complex problems. Tier 2 support staff often escalate critical issues to higher-level teams if needed, and may also document solutions, contribute to knowledge bases, and assist in training lower-tier support agents. Strong troubleshooting skills, technical knowledge, and effective communication are important for success in this role.

How do remote tier 2 support professionals collaborate with tier 1 and tier 3 teams to resolve complex technical issues?

Remote Tier 2 Support professionals often act as a bridge between Tier 1 (frontline) and Tier 3 (advanced) support teams. They routinely communicate with Tier 1 to gather detailed information about reported issues and may provide guidance or documentation to help resolve recurring problems at the initial stage. For more complex cases, Tier 2 escalates issues to Tier 3 while ensuring all relevant troubleshooting steps and findings are thoroughly documented. Regular virtual meetings, ticketing systems, and chat platforms are commonly used to maintain efficient collaboration and knowledge sharing across support levels.

What are the key skills and qualifications needed to thrive as a remote tier 2 support specialist, and why are they important?

To thrive as a Remote Tier 2 Support specialist, you need a solid understanding of troubleshooting, networking, and operating system concepts, typically backed by experience in IT support and relevant certifications like CompTIA A+ or Microsoft Certified: Modern Desktop Administrator Associate. Familiarity with ticketing systems (such as Zendesk or ServiceNow), remote desktop tools, and diagnostic utilities is essential for resolving complex technical issues. Strong communication, patience, and problem-solving abilities help you effectively assist users and collaborate with both customers and team members. These competencies ensure efficient resolution of escalated issues and maintain high levels of user satisfaction in a remote work environment.

What are the most commonly searched types of Tier 2 Support jobs in Toronto, ON?

The most popular types of Tier 2 Support jobs in Toronto, ON are:

What are popular job titles related to Remote Tier 2 Support jobs in Toronto, ON?

For Remote Tier 2 Support jobs in Toronto, ON, the most frequently searched job titles are:

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The top searched job categories for Remote Tier 2 Support jobs in Toronto, ON are:

What cities near Toronto, ON are hiring for Remote Tier 2 Support jobs?

Cities near Toronto, ON with the most Remote Tier 2 Support job openings:

Remote Tier 2 Support jobs near you

Senior Application Support Engineer (Remote Ontario)

Toronto, ON • On-site, Remote

Smile Digital Health
See more jobs at Smile Digital Healthexternal

CA$85K - CA$110K/yr

Full-time

Medical, Life, Retirement, PTO

Posted 12 days ago

Job description

Working for a company like Smile Digital Health means supporting our mandate for #BetterGlobalHealth. We strive towards this goal every day, and the results can be seen in the impact of our innovative health data platform and data management solutions, which are used in over 20 countries. We were #19 on Deloitte's Technology Fast 50 Ranking for 2024! 
 
Smile Digital Health makes it easy for healthcare stakeholders to collect and exchange data with our leading FHIR-based data liberation platform.
 
At its heart, the Smile platform enables people and organizations to better manage healthcare data. We help generate and liberate structured healthcare data to ensure effective delivery across care teams and health systems bringing  #BetterGlobalHealth to patients everyday!

Apply today and find plenty of reasons to SMILE!

The Senior Application Support Developer is responsible for troubleshooting incoming support tickets, maintaining and developing software and tools to support the implementation project, and handling bug fixes and enhancements to the existing implementation. This may include working on cloud infrastructure, Helm charts, Azure pipelines, Java source code, configuration files, etc. 

This position works closely with the client as well as our internal development and QA teams to support the product.  This position will include on-call rotation for Tier 2 issue support.

Responsibilities:
  • Provide advanced technical support by partnering with Tier 1 and Tier 2 Service Desk teams to diagnose, troubleshoot, and resolve complex customer incidents, participating in major incident response and root cause analysis as needed.
  • Analyze business, product, and customer requirements to design scalable, maintainable, high-performing, and interoperable technical solutions while ensuring alignment with architectural standards and best practices.
  • Collaborate cross-functionally with Product, Engineering, Support, and other stakeholders to design, develop, test, implement, and support enhancements and defect fixes.
  • Lead technical decision-making by evaluating emerging technologies, recommending improvements to tools, frameworks, coding standards, and software development practices, and driving continuous improvement initiatives.
  • Provide technical leadership and mentorship to developers and Tier 1/Tier 2 support teams by sharing best practices, troubleshooting techniques, debugging strategies, performance optimization, and operational procedures.
  • Break down technical work, provide guidance on implementation approaches, and serve as the primary technical escalation point for project issues, delivery status, and complex production challenges.
  • Maintain and enhance development frameworks, technical documentation, and operational procedures to ensure knowledge sharing and long-term maintainability.
  • Ensure all delivered solutions meet security, privacy, quality, performance, and architectural standards while complying with organizational policies and industry best practices.
  • Coach and mentor junior developers and co-op students through code reviews, technical guidance, and career development.
  • Participate in an on-call production support rotation and provide after-hours support for critical production incidents, ensuring timely resolution and minimal customer impact.
  • Demonstrate strong analytical and problem-solving skills with the ability to identify root causes, evaluate alternatives, and implement effective technical solutions.
  • Hold all confidential information in trust and strict confidence and ensure that it shall be used only for the purposes required to fulfill employment obligations, and shall not be used for any other purpose, or disclosed to any third party.  A breach of policy or misuse of information could result in disciplinary action up to and including termination of employment.
Requirements:
  • Post-secondary education in Computer Science, Engineering, Mathematics, or a related field, and/ or equivalent working experience.
  • 8+ years of experience with Software Development in Java.
  • Experience with developing software applications, unit and functional test practices.
  • Experience in end-to-end feature development.
  • Experience building complex systems.
  • Experience in HL7 (V2, FHIR) is highly preferred.
  • Experience with Hibernate, Spring, REST web services, Git is an asset.
  • Experience working in a support/troubleshooting role is an asset.
  • Preference to candidates based in Ontario.
$85,000 - $110,000 a year
Smile discloses that artificial intelligence (AI) may be used in portions of the recruitment and selection process, such as resume screening or application assessment. All hiring decisions are ultimately made by qualified human decision-makers, and AI tools are used to support - not replace - fair and equitable hiring practices.
 
This position is a new role, created to support Smile's continued growth and commitment to operational excellence.

Some of the benefits we offer:
* Remote Work Environment
* Flexible Time Away From Work Policy including PTO, Personal and Sick Days
* Competitive Salary and Health/Medical Benefits
* RRSP/TFSA/401K Employee Contribution
* Life and Disability
* Employee Assistance Program
* FHIR Study Program and Skillsoft Learning
* Super HAPI Fun Club

Smile's core values include respect, inclusion, embracing our differences, and celebrating shared values because our people are the foundation of our success. We are big on creating a sense of belonging and empowering each other to bring our authentic selves to work.  We are dedicated to fostering a workplace that values diversity, equity, and inclusion.
 
We welcome and encourage candidates of all backgrounds to apply. Candidates are encouraged to inform us if they wish to discuss or require accommodations during interviews or while working at Smile.
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
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