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Remote Tier 2 Support Jobs in Calgary, AB (NOW HIRING)

Remote work is also available. RRC is a multi-disciplinary engineering firm that specializes in ... Analyze and design pole and support structures constructed of wood, tubular steel, lattice steel ...

Remote work is also available. RRC is a multi-disciplinary engineering firm that specializes in ... Analyze and design pole and support structures constructed of wood, tubular steel, lattice steel ...

New

Remote work is also available. RRC is a multi-disciplinary engineering firm that specializes in ... Analyze and design pole and support structures constructed of wood, tubular steel, lattice steel ...

... Support (ITLS) certificate. * An active driver's license and a clean driving record. * 2 years of ... nurse in a remote/rural area. * Additional critical care nursing experience (cardiovascular ...

Platform Engineer, Databases

Calgary, AB ยท Remote

CA$119K - CA$161K/yr

... minimum two days per week for our Anchor Days. What Your Team Does: * We build, secure, and ... You will collaboratively define the roadmap to support business goals, and satisfy application ...

Our work includes critical infrastructure in remote and northern locations, such as defense ... Two or more years of experience supporting construction, infrastructure, industrial, utility, or ...

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Remote Tier 2 Support information

What is remote tier 2 support?

Remote Tier 2 Support roles involve providing advanced technical assistance to customers or users who are experiencing issues that cannot be resolved by Tier 1 support teams. These professionals typically work from a remote location, using tools such as email, chat, or remote desktop software to diagnose and troubleshoot complex problems. Tier 2 support staff often escalate critical issues to higher-level teams if needed, and may also document solutions, contribute to knowledge bases, and assist in training lower-tier support agents. Strong troubleshooting skills, technical knowledge, and effective communication are important for success in this role.

How do remote tier 2 support professionals collaborate with tier 1 and tier 3 teams to resolve complex technical issues?

Remote Tier 2 Support professionals often act as a bridge between Tier 1 (frontline) and Tier 3 (advanced) support teams. They routinely communicate with Tier 1 to gather detailed information about reported issues and may provide guidance or documentation to help resolve recurring problems at the initial stage. For more complex cases, Tier 2 escalates issues to Tier 3 while ensuring all relevant troubleshooting steps and findings are thoroughly documented. Regular virtual meetings, ticketing systems, and chat platforms are commonly used to maintain efficient collaboration and knowledge sharing across support levels.

What are the key skills and qualifications needed to thrive as a remote tier 2 support specialist, and why are they important?

To thrive as a Remote Tier 2 Support specialist, you need a solid understanding of troubleshooting, networking, and operating system concepts, typically backed by experience in IT support and relevant certifications like CompTIA A+ or Microsoft Certified: Modern Desktop Administrator Associate. Familiarity with ticketing systems (such as Zendesk or ServiceNow), remote desktop tools, and diagnostic utilities is essential for resolving complex technical issues. Strong communication, patience, and problem-solving abilities help you effectively assist users and collaborate with both customers and team members. These competencies ensure efficient resolution of escalated issues and maintain high levels of user satisfaction in a remote work environment.

What are the most commonly searched types of Tier 2 Support jobs in Calgary, AB?

The most popular types of Tier 2 Support jobs in Calgary, AB are:

What are popular job titles related to Remote Tier 2 Support jobs in Calgary, AB?

For Remote Tier 2 Support jobs in Calgary, AB, the most frequently searched job titles are:

What job categories do people searching Remote Tier 2 Support jobs in Calgary, AB look for?

The top searched job categories for Remote Tier 2 Support jobs in Calgary, AB are:

What cities near Calgary, AB are hiring for Remote Tier 2 Support jobs?

Cities near Calgary, AB with the most Remote Tier 2 Support job openings:

Infographic showing various Remote Tier 2 Support job openings in Calgary, AB as of August 2026, with employment types broken down into 72% Full Time, and 28% Contract. Highlights an 100% Remote job distribution.

Structure Designer II

RRC POWER AND ENERGY

Calgary, AB โ€ข On-site, Remote

Full-time

Medical, Dental, Vision, Retirement

Re-posted 9 hours ago


Key responsibilities

  • Perform structural analysis and design for foundation systems, pole and support structures, and retaining wall systems.

  • Review and interpret geotechnical reports, survey data, and materials testing results to support engineering analyses and develop accurate design drawings.

  • Manage multiple projects by defining scope, scheduling, coordinating with teams, and ensuring timely delivery of project deliverables.


Job description

RRC is seeking a talented Structural Designer II to help us build the future of U.S. energy production from our Denver, CO offices in the US, or Toronto, ON or Calgary, AB offices in Canada. Remote work is also available. RRC is a multi-disciplinary engineering firm that specializes in energy projects, particularly renewable energy, throughout the United States. Founded in 2007, RRC provides a culture where employees are valued while contributing to meaningful projects. This is an opportunity to work at the forefront of the evolving energy production landscape.ย 

RRC CORE VALUES
Must understand and personify RRCโ€™s core values:ย 

  • Client Satisfaction โ€“ understands the goal of always exceeding our clientโ€™s expectations ย 
  • Employee Happiness โ€“ able to work well with others, communicate clearly with coworkers, promote a positive work environment, and mediate conflicts between team members
  • Quality Work - able to take ownership, work independently, prioritize workload, and deliver quality results on time while working on multiple projects simultaneously
  • Above and Beyond - versatile, flexible, able to anticipate the needs of the company, take the initiative, and willing to go out of your way to assist others

ESSENTIAL DUTIES AND RESPONSIBILITIES

  • Perform structural analysis and design for a wide range of foundation systems, including direct embed, drilled piers, spread footings, piles, caissons
  • Analyze and design pole and support structures constructed of wood, tubular steel, lattice steel, precast concrete, fiber-reinforced materials, and laminated wood
  • Design retaining wall systems, including soldier pile walls, rock anchors, and grouting solutions
  • Review and interpret geotechnical reports, survey data, mapping, and materials testing results to support engineering analyses using industry-standard modeling software
  • Coordinate with the Drafting Group to develop accurate and constructible design drawings using CAD tools
  • Plan, define, and manage structural scope of work, including task definition, scheduling, and on-time delivery of project deliverables
  • Interface directly with clients to clarify project requirements and provide value engineering solutions
  • Collaborate closely with Project Managers and Civil, Substation, and Transmission engineering teams to ensure successful project execution
  • Maintain responsiveness to client needs and evolving project requirements
  • Evaluate environmental impacts and project-related risks associated with structural designs
  • Deliver optimized structural engineering designs in compliance with applicable codes, standards, and industry best practices
  • Ensure designs meet project specifications, regulatory requirements, and health and safety standards
  • Prepare construction specifications and material specifications
  • Develop bills of materials (BOMs)
  • Establish, implement, and adhere to QA/QC procedures
  • Manage multiple concurrent projects, including day-to-day execution and coordination of assigned work

MINIMUM QUALIFICATIONS (KNOWLEDGE, SKILLS, AND ABILITIES)

  • Minimum of 2-4 years of structural engineering consulting and design experience
  • Bachelor of Science degree in Civil or Structural Engineering
  • Proficiency in STAAD Pro required; experience with AutoCAD Civil 3D, LPILE, MFAD, RISA, MathCAD, PLS-CADD, TOWER, and POLE preferred
  • Experience supporting permitting, engineering design, and construction activities
  • Substation engineering consulting experience preferred
  • Proficient in the Microsoft Office Suite
  • Strong written, verbal, and presentation skills, with a demonstrated focus on client service
  • Self-motivated professional capable of exercising independent judgment
  • Proven ability to manage multiple tasks and rapidly adapt to shifting priorities
  • Working knowledge of applicable design codes and standards, including IBC, ASCE, AISC/ANSI, ACI, ASTM, NESC, and IEEE

BENEFITSย 


RRC is committed to investing in talented employees because we recognize that healthy, happy employees provide the best path to sustaining a successful business. RRC offers competitive salaries and benefits for full-time employees, including:ย 

  • Flexible work hours to accommodate work-life balance.ย 
  • Health, dental, and vision insuranceย 
  • 401k matchingย 
  • Bonus eligibilityย 
  • Tuition reimbursement for certain pre-approved education pursuitsย 
  • RRSP matching (Canada), 401k matching (US)

ย 
RRC thanks you for your interest in joining RRC. Only candidates selected for an interview will be contacted.ย 
Visit our website www.RRCcompanies.com for more information. ย 
No recruiters or staffing firms please. ย 
In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire. ย 
All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. ย 
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