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Remote Tier 2 Support Jobs in Edmonton, AB (NOW HIRING)

YO AI Labs

Lawyer - Remote

Edmonton, AB · Remote

$140 - $350/hr

Perform in-depth legal research to support project requirements and ensure accurate information ... Experience at a top-tier US law firm is preferred. * Proven expertise in legal research, analysis ...

YO AI Labs

Lawyer - Remote

Edmonton, AB · Remote

$140 - $350/hr

Perform in-depth legal research to support project requirements and ensure accurate information ... Experience at a top-tier US law firm is preferred. * Proven expertise in legal research, analysis ...

BDO Canada

Developer Advocate, AI Enablement

Edmonton, AB · On-site +1

CA$93K - CA$141K/yr

Support Labs in prototyping and transitioning AI solutions from sandbox to production, following ... Provide technical mentorship to practitioners working on Tier 1 and Tier 2 agents, ensuring ...

theITSC

Be Seen First

Sales Representative (Remote)

Edmonton, AB · Remote

CA$60K - CA$75K/yr (+ commission)

Sell high-value enterprise IT support to Fortune 1000 companies, remotely, with uncapped ... This figure consists of 1) salary, 2) commissions on sales and 3) bonus opportunities. Benefits ...

International SOS

Registered Nurse

Edmonton, AB · Remote

... Support (ITLS) certificate. * An active driver's license and a clean driving record. * 2 years of ... nurse in a remote/rural area. * Additional critical care nursing experience (cardiovascular ...

Vertex

Forestry Field Specialist

Sherwood Park, AB · On-site +1

With these two words, Vertex makes the promise that we will always be versatile in developing ... Support forest operations and planning work, including timber salvage planning, harvest layout ...

Parsons

OT Cybersecurity Consultant

Edmonton, AB · Remote

Support reviews ofOT network segmentation, secure remote access patterns, asset inventories, system ... 2.0andISA/IEC 62443(e.g., organizing findings into control matrices and prioritized remediation ...

DMC Recruitment

Truss Designer - Remote

Edmonton, AB · On-site +1

$75K - $95K/yr

Support the sales team with estimates, take-offs, and value engineering opportunities * Communicate ... Manage multiple projects while maintaining accuracy and timelines Qualifications * 2+ years of roof ...

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All JobsTier 2 Support JobsRemote Tier 2 Support JobsRemote Tier 2 Support Jobs in Edmonton, AB

Remote Tier 2 Support information

What is remote tier 2 support?

Remote Tier 2 Support roles involve providing advanced technical assistance to customers or users who are experiencing issues that cannot be resolved by Tier 1 support teams. These professionals typically work from a remote location, using tools such as email, chat, or remote desktop software to diagnose and troubleshoot complex problems. Tier 2 support staff often escalate critical issues to higher-level teams if needed, and may also document solutions, contribute to knowledge bases, and assist in training lower-tier support agents. Strong troubleshooting skills, technical knowledge, and effective communication are important for success in this role.

How do remote tier 2 support professionals collaborate with tier 1 and tier 3 teams to resolve complex technical issues?

Remote Tier 2 Support professionals often act as a bridge between Tier 1 (frontline) and Tier 3 (advanced) support teams. They routinely communicate with Tier 1 to gather detailed information about reported issues and may provide guidance or documentation to help resolve recurring problems at the initial stage. For more complex cases, Tier 2 escalates issues to Tier 3 while ensuring all relevant troubleshooting steps and findings are thoroughly documented. Regular virtual meetings, ticketing systems, and chat platforms are commonly used to maintain efficient collaboration and knowledge sharing across support levels.

What are the key skills and qualifications needed to thrive as a remote tier 2 support specialist, and why are they important?

To thrive as a Remote Tier 2 Support specialist, you need a solid understanding of troubleshooting, networking, and operating system concepts, typically backed by experience in IT support and relevant certifications like CompTIA A+ or Microsoft Certified: Modern Desktop Administrator Associate. Familiarity with ticketing systems (such as Zendesk or ServiceNow), remote desktop tools, and diagnostic utilities is essential for resolving complex technical issues. Strong communication, patience, and problem-solving abilities help you effectively assist users and collaborate with both customers and team members. These competencies ensure efficient resolution of escalated issues and maintain high levels of user satisfaction in a remote work environment.

What are the most commonly searched types of Tier 2 Support jobs in Edmonton, AB?

The most popular types of Tier 2 Support jobs in Edmonton, AB are:

What are popular job titles related to Remote Tier 2 Support jobs in Edmonton, AB?

For Remote Tier 2 Support jobs in Edmonton, AB, the most frequently searched job titles are:

What job categories do people searching Remote Tier 2 Support jobs in Edmonton, AB look for?

The top searched job categories for Remote Tier 2 Support jobs in Edmonton, AB are:

What cities near Edmonton, AB are hiring for Remote Tier 2 Support jobs?

Cities near Edmonton, AB with the most Remote Tier 2 Support job openings:

Remote Tier 2 Support jobs near you
Infographic showing various Remote Tier 2 Support job openings in Edmonton, AB as of August 2026, with employment types broken down into 72% Full Time, and 28% Contract. Highlights an 100% Remote job distribution.

Lawyer - Remote

YO AI Labs

Edmonton, AB • Remote

$140 - $350/hr

Full-time

Posted 11 days ago

Job description

Lawyer

Job Type: Contractor
Location: Remote – United States

Job Overview

We are seeking experienced US-based Lawyers to contribute their legal expertise to an innovative AI-focused project. The role involves conducting legal research and analysis, drafting and reviewing legal content, evaluating AI-generated outputs, and providing expert feedback to improve accuracy and quality.

No prior AI experience is required.

Key Responsibilities
  • Conduct comprehensive legal analysis across a range of US law topics.
  • Perform in-depth legal research to support project requirements and ensure accurate information.
  • Draft, review, and edit legal documents, including memoranda, opinions, contracts, and related materials.
  • Evaluate legal content for accuracy, clarity, completeness, and legal reasoning.
  • Provide structured feedback to improve legal content and AI-generated outputs.
  • Identify errors, inconsistencies, ambiguities, and potential legal issues.
  • Collaborate with remote, multidisciplinary teams on complex legal scenarios.
  • Support quality assurance and maintain high standards of accuracy and attention to detail.
Required Qualifications
  • Active license to practice law in the United States.
  • Strong academic and professional credentials.
  • Experience at a top-tier US law firm is preferred.
  • Proven expertise in legal research, analysis, and drafting.
  • Excellent written and verbal communication skills.
  • Strong attention to detail and critical-thinking abilities.
  • Experience reviewing and evaluating legal content.
  • Ability to work independently and collaborate effectively in a remote environment.
Preferred Qualifications
  • Experience across multiple areas of US law.
  • Experience with legal content review or quality assurance.
  • Familiarity with rubric-based evaluation of legal documents is a plus.
  • Interest in legal technology, AI, or emerging technologies is a plus.
  • Demonstrated commitment to accuracy, precision, and legal best practices.