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Remote Tier 2 Support Jobs in Edmonton, AB (NOW HIRING)

We support clients in their hiring needs in all departments with a big focus in tech. We work with ... This is a remote role. You're someone who understands business needs and can see how it translates ...

We support clients in their hiring needs in all departments with a big focus in tech. We work with ... This is a remote role. You're someone who understands business needs and can see how it translates ...

Business Analyst

Edmonton, AB · Remote

$25 - $30/hr

Remote analytical support materials, event coordination data, and active contribution artifacts for ... Science, Statistics). * 2+ years of experience in a data analysis role, preferably within an ...

New

Participates in and supports team projects and initiatives. What you bring to the role * 1-2 years ... Providing you with the support you need to be at your best This is a remote/hybrid position. #li ...

... 2 hubs; Sarnia & Edmonton. THE OPPORTUNITY We have opportunities for Refinery Planners with strong experience in LP modelling, refinery economics, and crude optimization to support high-impact ...

... 2 hubs; Sarnia & Edmonton. THE OPPORTUNITY We have opportunities for Refinery Planners with strong experience in LP modelling, refinery economics, and crude optimization to support high-impact ...

Your safety and growth are supported. And your impact is lasting. Join a team that builds with ... Valid Secret (Level II) Security Clearance or ability to obtain; Top Secret clearance is considered ...

Showing results 21-40

Remote Tier 2 Support information

What is remote tier 2 support?

Remote Tier 2 Support roles involve providing advanced technical assistance to customers or users who are experiencing issues that cannot be resolved by Tier 1 support teams. These professionals typically work from a remote location, using tools such as email, chat, or remote desktop software to diagnose and troubleshoot complex problems. Tier 2 support staff often escalate critical issues to higher-level teams if needed, and may also document solutions, contribute to knowledge bases, and assist in training lower-tier support agents. Strong troubleshooting skills, technical knowledge, and effective communication are important for success in this role.

How do remote tier 2 support professionals collaborate with tier 1 and tier 3 teams to resolve complex technical issues?

Remote Tier 2 Support professionals often act as a bridge between Tier 1 (frontline) and Tier 3 (advanced) support teams. They routinely communicate with Tier 1 to gather detailed information about reported issues and may provide guidance or documentation to help resolve recurring problems at the initial stage. For more complex cases, Tier 2 escalates issues to Tier 3 while ensuring all relevant troubleshooting steps and findings are thoroughly documented. Regular virtual meetings, ticketing systems, and chat platforms are commonly used to maintain efficient collaboration and knowledge sharing across support levels.

What are the key skills and qualifications needed to thrive as a remote tier 2 support specialist, and why are they important?

To thrive as a Remote Tier 2 Support specialist, you need a solid understanding of troubleshooting, networking, and operating system concepts, typically backed by experience in IT support and relevant certifications like CompTIA A+ or Microsoft Certified: Modern Desktop Administrator Associate. Familiarity with ticketing systems (such as Zendesk or ServiceNow), remote desktop tools, and diagnostic utilities is essential for resolving complex technical issues. Strong communication, patience, and problem-solving abilities help you effectively assist users and collaborate with both customers and team members. These competencies ensure efficient resolution of escalated issues and maintain high levels of user satisfaction in a remote work environment.

What are the most commonly searched types of Tier 2 Support jobs in Edmonton, AB?

The most popular types of Tier 2 Support jobs in Edmonton, AB are:

What are popular job titles related to Remote Tier 2 Support jobs in Edmonton, AB?

For Remote Tier 2 Support jobs in Edmonton, AB, the most frequently searched job titles are:

What job categories do people searching Remote Tier 2 Support jobs in Edmonton, AB look for?

The top searched job categories for Remote Tier 2 Support jobs in Edmonton, AB are:

What cities near Edmonton, AB are hiring for Remote Tier 2 Support jobs?

Cities near Edmonton, AB with the most Remote Tier 2 Support job openings:

Infographic showing various Remote Tier 2 Support job openings in Edmonton, AB as of August 2026, with employment types broken down into 72% Full Time, and 28% Contract. Highlights an 100% Remote job distribution.

Technical Recruiter

Targeted Talent

Edmonton, AB • Remote

Full-time

Medical, Dental, PTO

Re-posted 17 days ago


Job description

We are a boutique recruitment and HR consulting firm looking for an experienced recruiter to join our team. We support clients in their hiring needs in all departments with a big focus in tech. We work with clients ranging from start-up to enterprise with a variety of solutions we provide. This is a remote role. 
 
You're someone who understands business needs and can see how it translates into candidates that fit particular roles/companies. You have great communication skills and are not afraid to back up your opinions with data. You're someone that enjoys creating processes and looks for ways to make things more effective; and we provide the environment to support this. 
 
You Will:
  • Oversee full-cycle recruitment including job postings, sourcing candidates, screening and interviewing candidates, and guiding them through the hiring process
  • Facilitate the offer process by extending offers and negotiating employment terms
  • Manage candidate database via our ATS
  • Grow our client base by actively reaching out to potential clients and conduct sales meetings 
You Have:
  • 2+ year of experience in full-cycle recruitment 
  • Experience working in a recruitment agency 
  • Ability to meet deadlines and produce results in a fast-paced environment 
  • Experience with the various recruitment tools 
  • Understanding of technical and non-technical requirements
  • Superior interpersonal and written communication skills 
  • Great attention to detail 
Perks:
  • Health and dental benefits
  • Competitive commission structure
  • Paid time off 
  • Flexible hours 
If this opportunity sounds like something that fits your career path, please apply to this posting, we'd love to talk to you!

Targeted Talent logo

About Targeted Talent

Sourced by ZipRecruiter

Your single source for HR professional services, we offer job seekers specialized employment services, spanning contract, permanent positions, and project solutions for highly specialized and managerial level talent needs. Our team of specialized recruiters and consultants abilities extend far beyond resume or career counseling. With hundreds of collaborators strategically located throughout the country, our organization possess the local market knowledge and industry relationships that make successful geography-specific reach possible.

Industry

Recruiting and staffing services

Company size

11 - 50 Employees

Headquarters location

Vancouver, BC, CA