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Remote Tier 2 Support Jobs in Calgary, AB (NOW HIRING)

Parsons

Junior Hydrogeologist

Calgary, AB · On-site +1

Supporting contaminated sites in Western and Northern Canada * Thorough understanding of Alberta ... Tier 2 site-specific guideline modification * Groundwater analytical and numerical models

YO AI Labs

Lawyer - Remote

Calgary, AB · Remote

$140 - $350/hr

Perform in-depth legal research to support project requirements and ensure accurate information ... Experience at a top-tier US law firm is preferred. * Proven expertise in legal research, analysis ...

BDO Canada

Developer Advocate, AI Enablement

Calgary, AB · On-site +1

CA$93K - CA$141K/yr

Support Labs in prototyping and transitioning AI solutions from sandbox to production, following ... Provide technical mentorship to practitioners working on Tier 1 and Tier 2 agents, ensuring ...

EventMobi

Event Success Manager - Canada Remote

Calgary, AB · Remote

CA$65K - CA$80K/yr

... tier clients. Collaboration is at the heart of your role--you'll work closely with our Account ... Support live events as needed, including occasional evenings, weekends, or travel for on-site or ...

eStruxture

Operations Field Engineer

Calgary, AB · Remote

... support services to customers across Canada in its 16 carrier and cloud-neutral facilities ... Provide expert, Tier 3 or Tier 4 technical assistance during major outages, service impacts, or ...

Worthland

Senior QA Engineer

Calgary, AB · On-site +1

Vancouver, BC preferred, considering the rest of Canada (Remote-friendly) Industry: Web3 ... Backed by top-tier investors including YZi Labs, DraperDragon, Amber Group, and KuCoin Ventures ...

Worthland

Senior QA Engineer

Calgary, AB · On-site +1

Vancouver, BC preferred, considering the rest of Canada (Remote-friendly) Industry: Web3 ... Backed by top-tier investors including YZi Labs, DraperDragon, Amber Group, and KuCoin Ventures ...

Quadbridge

Account Manager

Calgary, AB · Remote

CA$60K - CA$80K/yr

Minimum of five (2) years of relevant sales experience, with a focus on managing mid-to-large size ... Top-Tier Equipment - We provide everything you need to do your best work. * A Vibrant Workplace ...

Quadbridge

Account Manager

Calgary, AB · Remote

CA$60K - CA$80K/yr

Minimum of five (2) years of relevant sales experience, with a focus on managing mid-to-large size ... Top-Tier Equipment - We provide everything you need to do your best work. * A Vibrant Workplace ...

RRC POWER AND ENERGY

Structural Designer II

Calgary, AB · On-site +1

Remote work is also available. RRC is a multi-disciplinary engineering firm that specializes in ... Analyze and design pole and support structures constructed of wood, tubular steel, lattice steel ...

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Remote Tier 2 Support information

What is remote tier 2 support?

Remote Tier 2 Support roles involve providing advanced technical assistance to customers or users who are experiencing issues that cannot be resolved by Tier 1 support teams. These professionals typically work from a remote location, using tools such as email, chat, or remote desktop software to diagnose and troubleshoot complex problems. Tier 2 support staff often escalate critical issues to higher-level teams if needed, and may also document solutions, contribute to knowledge bases, and assist in training lower-tier support agents. Strong troubleshooting skills, technical knowledge, and effective communication are important for success in this role.

How do remote tier 2 support professionals collaborate with tier 1 and tier 3 teams to resolve complex technical issues?

Remote Tier 2 Support professionals often act as a bridge between Tier 1 (frontline) and Tier 3 (advanced) support teams. They routinely communicate with Tier 1 to gather detailed information about reported issues and may provide guidance or documentation to help resolve recurring problems at the initial stage. For more complex cases, Tier 2 escalates issues to Tier 3 while ensuring all relevant troubleshooting steps and findings are thoroughly documented. Regular virtual meetings, ticketing systems, and chat platforms are commonly used to maintain efficient collaboration and knowledge sharing across support levels.

What are the key skills and qualifications needed to thrive as a remote tier 2 support specialist, and why are they important?

To thrive as a Remote Tier 2 Support specialist, you need a solid understanding of troubleshooting, networking, and operating system concepts, typically backed by experience in IT support and relevant certifications like CompTIA A+ or Microsoft Certified: Modern Desktop Administrator Associate. Familiarity with ticketing systems (such as Zendesk or ServiceNow), remote desktop tools, and diagnostic utilities is essential for resolving complex technical issues. Strong communication, patience, and problem-solving abilities help you effectively assist users and collaborate with both customers and team members. These competencies ensure efficient resolution of escalated issues and maintain high levels of user satisfaction in a remote work environment.

What are the most commonly searched types of Tier 2 Support jobs in Calgary, AB?

The most popular types of Tier 2 Support jobs in Calgary, AB are:

What are popular job titles related to Remote Tier 2 Support jobs in Calgary, AB?

For Remote Tier 2 Support jobs in Calgary, AB, the most frequently searched job titles are:

What job categories do people searching Remote Tier 2 Support jobs in Calgary, AB look for?

The top searched job categories for Remote Tier 2 Support jobs in Calgary, AB are:

What cities near Calgary, AB are hiring for Remote Tier 2 Support jobs?

Cities near Calgary, AB with the most Remote Tier 2 Support job openings:

Remote Tier 2 Support jobs near you
Infographic showing various Remote Tier 2 Support job openings in Calgary, AB as of August 2026, with employment types broken down into 72% Full Time, and 28% Contract. Highlights an 100% Remote job distribution.

Junior Hydrogeologist

Parsons

Calgary, AB • On-site, Remote

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 5 days ago

Parsons rating

7.7

Company rating: 7.7 out of 10

Based on 46 frontline employees who took The Breakroom Quiz

271st of 453 rated engineering

Job description

In a world of possibilities, pursue one with endless opportunities. Imagine Next!At Parsons, you can imagine a career where you thrive, work with exceptional people, and be yourself. Guided by our leadership vision of valuing people, embracing agility, and fostering growth, we cultivate an innovative culture that empowers you to achieve your full potential. Unleash your talent and redefine what's possible.

Job Description:

Parsons is looking for an amazingly talented Junior Hydrogeologist to join our team! In this role you will get to support environmental project work as it relates to site assessment, risk assessment/management and remediation of salt, petroleum hydrocarbon and/or fertilizer impacted sites.

What You'll Be Doing:

  • Supporting contaminated sites in Western and Northern Canada

  • Thorough understanding of Alberta regulatory frameworks is required; experience with other regulatory frameworks (CCME, SK, MB, BC, NWT) is an asset.

  • Working with GIS and databases

  • Responsibility also includes regulatory communication. Candidates should have a strong sense of self-motivation toward assigned projects with proven ability as a team player.

  • Parsons will give candidates the flexibility to work between office and remote locations.

Activities will will include working in one or more of the following disciplines:

  • Conceptual site model and data gap analysis

  • Risk assessment

  • Salt contamination tools

  • Tier 2 site-specific guideline modification

  • Groundwater analytical and numerical models

  • Remedial technologies/options evaluation

  • Soil vapour intrusion

What Required Skills You'll Bring:

  • 4-year degree in a scientific discipline.

  • Proficiency in various software applications typically used with the assigned discipline.

  • Requires a demonstrated proficiency in both written and oral communication skills.

  • Excellent organizational skills and attention to detail.

  • Eligibility for registration in, or maintaining a good standing in, a professional organization.

This position is part of our Critical Infrastructure team.For more than 80 years, our experts have designed and delivered the critical infrastructure that connects and protects communities around the world. We work in collaborative teams, both within the company and with our partners and customers, to plan, design, build, and modernize infrastructure. We take special pride in projects and solutions that improve communities as well as people's quality of life by promoting economic growth, enhancing mobility, and increasing sustainability and resiliency. Powered by our people, we provide the imagination necessary to support our customers' visions-and to help them see what's next!This job posting is for a current addition or replacement opportunity within Parsons.We value our employees and want our employees to take care of their overall wellbeing, which is why we offer best-in-class benefits such as health, vision, dental, employer paid provincial care premiums, Defined Contribution Pension Plan (DCPP), Tax-Free Savings Account (TFSA), Registered Retirement Savings Plan (RRSP), life insurance, paid time off, sick leave, all province observed holidays off, and gym membership discounts to fit your busy lifestyle!Parsons is an equal opportunity employer committed to diversity, equity, inclusion, and accessibility in the workplace. Parsons equally employs representation at all job levels for indigenous peoples, women, individuals with disabilities, and visible minorities.We truly invest and care about our employee's wellbeing and provide endless growth opportunities as the sky is the limit, so aim for the stars! Imagine next and join the Parsons quest-APPLY TODAY!

Parsons is aware of fraudulent recruitment practices. To learn more about recruitment fraud and how to report it, please refer tohttps://www.parsons.com/fraudulent-recruitment/.

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