ZipRecruiter

Log In

2

Remote Tier 1 Support Technician Jobs in Racine, WI

IMS People

Be Seen First

Pharmacy Technician

Milwaukee, WI · Remote

$18 - $20/hr

Remote (Florida, Illinois, Indiana, Wisconsin) Pay rate: $18/hr. - $20/hr. Note: Required licensed ... support, ensuring a positive customer experience. This role is primarily responsible for order ...

ABB

Regional Sales Manager HVACR - West

New Berlin, WI · Remote

$100K - $160K/yr

... tier-1 Channel Partners and Commercial OEM customers in support of ABB's HVAC Drives product ... The work model for the role is: remote in the United States. There is a preference for the ...

Merjent

Engineering Technician

Milwaukee, WI · Remote

$82K - $114K/yr

position summaryMerjent, Inc. is looking for a driven Engineering Technician to join our growing ... Merjent also invests in its company culture by supporting travel for remote employees to attend in ...

next page

Showing results 1-20

All JobsTier 1 Support Technician JobsRemote Tier 1 Support Technician JobsRemote Tier 1 Support Technician Jobs in Racine, WI

Remote Tier 1 Support Technician information

See Racine, WI salary details

$11

$23

$39

How much do remote tier 1 support technician jobs pay per hour?

As of Aug 24, 2026, the average hourly pay for remote tier 1 support technician in Racine, WI is $23.47, according to ZipRecruiter salary data. Most workers in this role earn between $18.03 and $26.59 per hour, depending on experience, location, and employer.

What is a remote tier 1 support technician?

Remote Tier 1 Support Technicians are entry-level IT professionals who provide basic technical assistance to users, typically via phone, chat, or email. They are responsible for troubleshooting common issues related to software, hardware, networks, and user accounts. Their primary role is to resolve straightforward problems or escalate more complex issues to higher support tiers. Working remotely, they ensure timely and effective support while maintaining documentation of user interactions and solutions.

What are the key skills and qualifications needed to thrive as a remote tier 1 support technician?

To thrive as a Remote Tier 1 Support Technician, you need a solid understanding of basic IT troubleshooting, customer service, and technical communication, usually supported by a high school diploma or IT-related certification like CompTIA A+. Familiarity with help desk ticketing systems, remote desktop tools, and basic operating system environments is essential. Outstanding interpersonal skills, patience, and the ability to explain technical issues clearly help you stand out in this role. These skills are crucial for resolving user issues efficiently, ensuring customer satisfaction, and maintaining smooth IT operations remotely.

What are some common challenges faced by remote tier 1 support technicians, and how can they be effectively managed?

Remote Tier 1 Support Technicians often encounter challenges such as troubleshooting issues without direct physical access to devices, managing a high volume of support requests, and ensuring clear communication with users of varying technical backgrounds. To manage these challenges effectively, technicians rely on remote access tools, detailed documentation, and strong customer service skills. Staying organized, regularly updating knowledge bases, and actively collaborating with higher-tier support teams also help ensure timely and accurate resolution of technical issues.

What is the difference between Remote Tier 1 Support Technician vs Remote Help Desk Technician?

AspectRemote Tier 1 Support TechnicianRemote Help Desk Technician
CertificationsCompTIA A+, Network+ often preferredCompTIA A+ commonly required
Work EnvironmentRemote, customer-facing supportRemote, customer and internal support
Industry UsageIT support, tech companies, MSPsIT support, service providers, corporate IT
Job FocusBasic troubleshooting, ticket loggingIssue diagnosis, escalation, customer communication

Both roles involve remote support and require similar certifications like CompTIA A+. The main difference is that Remote Tier 1 Support Technicians focus on initial troubleshooting and ticket logging, while Remote Help Desk Technicians often handle broader customer issues and escalate complex problems. Understanding these distinctions helps job seekers target the right roles in the IT support industry.

What are popular job titles related to Remote Tier 1 Support Technician jobs in Racine, WI?

For Remote Tier 1 Support Technician jobs in Racine, WI, the most frequently searched job titles are:

What job categories do people searching Remote Tier 1 Support Technician jobs in Racine, WI look for?

The top searched job categories for Remote Tier 1 Support Technician jobs in Racine, WI are:

What cities near Racine, WI are hiring for Remote Tier 1 Support Technician jobs?

Cities near Racine, WI with the most Remote Tier 1 Support Technician job openings:

Remote Tier 1 Support Technician jobs near you

Remote Phonics and Reading Instructor

Air Education Inc.

Milwaukee, WI • Remote

$24/hr

Other

Posted 6 days ago

Job description

Employment type and schedule: Contract, remote. Candidates must reside in and be authorized to work in the United States. Location: Remote within the United States, excluding California. Flexible teaching opportunities Monday–Friday between 6:00 a.m. and 5:00 p.m. Pacific Time. Session length: typically 30–40 minutes per small-group lesson (up to four students).

Compensation: Up to $24/hour.

Organization overview: Air Education Inc. (Air Reading) delivers evidence-based, small-group online reading instruction to elementary students across the United States. Grounded in the Science of Reading, the program partners with schools to accelerate student literacy development and provides tutors with a structured curriculum, coaching, and professional development. Independent evaluations demonstrate measurable student gains; the program holds an ESSA Tier 1 (Strong Evidence) rating.

Key responsibilities:

  • Deliver structured, engaging small-group phonics and reading lessons via Zoom for groups of up to four elementary students, following provided step-by-step curriculum and lesson plans.
  • Maintain instructional fidelity to structured literacy and Science of Reading approaches, including explicit, systematic phonics instruction.
  • Administer routine assessments, accurately record results, monitor student progress, and document outcomes using established tools and reporting procedures.
  • Provide timely, actionable feedback to students and school partners to support literacy growth.
  • Create and sustain a positive, orderly virtual learning environment that promotes student engagement and on-task behavior.
  • Participate in required training, curriculum orientation, and periodic coaching to ensure consistent instructional quality.
  • Maintain professional communication and reliability regarding scheduling, attendance, and session preparation.

Required qualifications:

  • Bachelor’s degree or higher.
  • Authorization to work and current residence in the United States.
  • Proficiency with Zoom and common digital teaching tools.
  • Strong verbal and written communication skills and the ability to connect effectively with elementary-aged students.
  • Dependability in meeting scheduled sessions and maintaining professional standards in a remote instructional setting.

Preferred qualifications (not required):

  • Bilingual in Spanish and English.
  • Degree or coursework in education, literacy, English, or a related field.
  • Experience teaching early reading, phonics, or K–3 instruction and familiarity with structured literacy methods.

Benefits and supports:

  • Flexible teaching schedule within school-day and after-school blocks.
  • Structured curriculum, instructional materials, and ongoing coaching in evidence-based literacy instruction.
  • Opportunities for professional growth and experience with a research-backed program.
  • Referral bonuses.

Why this role matters: Tutors support a nationally recognized, research-backed effort to improve elementary literacy outcomes. This position contributes directly to measurable student progress while offering practical experience and professional development in structured, evidence-based reading instruction.

Location: Air Education Inc. — San Mateo, California, United States.