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Remote Ticket Support Jobs in Texas (NOW HIRING)

ExtraHop

Support Engineer I - Dallas, TX

Dallas, TX · On-site +1

Position Summary We are looking for a Global Support Engineer I who can support a remote-first ... of ticket handling and escalate when necessary. * Work collaboratively with more experienced ...

RenewaSkin Spa

Travel Patient Coordinator

Coppell, TX · Remote

$3.0K/mo

... to support multiple spa locations nationwide. This is a high-ticket sales role , focused on ... Potential transition into a remote role within 6-12 months * Continued high earning potential

TEKsystems

IAM Operations Analyst

Austin, TX · Remote

$25 - $27/hr

The Information Security Analyst will support the Information Security Identity and Access ... ServiceNow ticket queue (Pending, Closed, In progress, Missed SLA, Team staffing) • Monitor ...

Kodiak Gas Services

Material Handler

Pecos, TX · Remote

$16.50 - $19.75/hr

... supports Field Operations by delivering emergency parts on an as needed basis and ensures remote ... Transfersorder information asrequiredfrom packing slip or delivery ticket into electronic inventory ...

Kodiak Gas Services

Material Handler

Pecos, TX · Remote

$16.50 - $19.75/hr

... supports Field Operations by delivering emergency parts on an as needed basis and ensures remote ... Transfers order information as required from packing slip or delivery ticket into electronic ...

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All JobsTicket Support JobsRemote Ticket Support JobsRemote Ticket Support Jobs in Texas

Remote Ticket Support information

What is a remote ticket support?

A Remote Ticket Support job involves assisting customers or clients with their inquiries, issues, or technical problems through a ticketing system, all while working from a remote location. Employees in this role typically receive requests via email, web forms, or specialized customer service platforms, and respond to these tickets in a timely and professional manner. They may troubleshoot problems, escalate issues to other departments, and ensure that each ticket is resolved to the customer's satisfaction. This position requires strong communication skills, technical proficiency, and the ability to work independently.

What are the key skills and qualifications needed to thrive as a remote ticket support specialist, and why are they important?

To thrive as a Remote Ticket Support specialist, strong problem-solving abilities, technical troubleshooting skills, and familiarity with customer service principles are essential, typically supported by experience in help desk or IT support roles. Proficiency in ticketing systems like Zendesk, Freshdesk, or Jira Service Desk, as well as basic networking and software knowledge, is typically required. Exceptional communication, patience, and time management are standout soft skills for efficiently handling diverse customer inquiries remotely. These competencies ensure timely resolution of issues, high customer satisfaction, and effective remote collaboration within support teams.

What are the main challenges faced by remote ticket support professionals, and how can they be managed effectively?

Remote Ticket Support professionals often face challenges such as managing high ticket volumes, resolving issues without direct physical access, and communicating clearly across digital channels. To handle these effectively, it's essential to prioritize tickets based on urgency, maintain thorough documentation, and leverage remote troubleshooting tools. Proactively collaborating with other departments and regularly updating customers on ticket status can also help ensure smooth resolution and a positive support experience.

What is the difference between Remote Ticket Support vs Remote Help Desk Technician?

AspectRemote Ticket SupportRemote Help Desk Technician
CredentialsBasic IT certifications (e.g., CompTIA A+)Similar certifications, often including CompTIA A+ or Network+
Work EnvironmentPrimarily online ticketing systems, remote communication toolsRemote or on-site, handling tickets and direct user support
Industry UsageIT support, customer service, tech companiesIT support, tech services, corporate help desks
Common Search/ComparisonYesYes

Remote Ticket Support and Remote Help Desk Technician roles both involve providing technical assistance remotely. While they share similar credentials and work environments, Remote Ticket Support focuses mainly on managing support tickets through online systems, whereas Remote Help Desk Technicians often handle direct user issues and may work in broader IT support roles. Both are essential in tech industries and frequently compared by job seekers.

What are the most commonly searched types of Ticket Support jobs in Texas?

The most popular types of Ticket Support jobs in Texas are:

What are popular job titles related to Remote Ticket Support jobs in Texas?

For Remote Ticket Support jobs in Texas, the most frequently searched job titles are:

What job categories do people searching Remote Ticket Support jobs in Texas look for?

The top searched job categories for Remote Ticket Support jobs in Texas are:

What cities in Texas are hiring for Remote Ticket Support jobs?

Cities in Texas with the most Remote Ticket Support job openings:

Remote Ticket Support jobs near you
Infographic showing various Remote Ticket Support job openings in Texas as of September 2026, with employment types broken down into 41% Full Time, and 59% Contract. Highlights an 100% Remote job distribution.

Future openings - Build & Release Support Engineer | CI/CD

Austin, TX • On-site, Remote

Virtasant
IT Services • 1 - 5K employees
Learn more about Virtasantexternal

Full-time

Re-posted 19 days ago

Job description

Build & Release Support Engineer - CI/CD
While this position is not currently open, we are interviewing strong candidates for upcoming opportunities on this team.
Location: Remote | Time Zone: (US, Canada, Brazil, Chile, Colombia, Mexico) (8AM-5PM Pacific)
About Virtasant
Virtasant is a global technology services company delivering large-scale cloud, data, and engineering solutions across 130+ countries. We partner with some of the world's largest organizations to help them build, operate, and scale internal platforms used by tens of thousands of engineers.
For this role, you will be supporting one of the most advanced internal developer platforms in the world, powering products used by hundreds of millions of people. The problems you will solve are deep, complex, and essential to keeping a global-scale organization moving.
About Virtasant
Freedom to Grow. Power to Deliver.
At Virtasant, talented people do their best work in an environment built on trust, autonomy, and continuous learning. With team members in 130+ countries, we are a remote-first, proudly diverse organization focused on meaningful work and real impact.
Role Overview
The Build & Release Support Engineer provides high-impact technical support for the customer's build, release, and CI/CD systems, which every developer depends on to ship software.
This role is deeply developer-facing and centers on build pipelines, software supply chain workflows, and release tooling. You will help engineers resolve blockers across tools like Maven, Java build systems, Docker, Spinnaker, Artifactory, and Jenkins.
Success depends on strong troubleshooting skills, clear communication, and the ability to manage multiple threads and tickets in parallel. You will be the front line, ensuring developers can deliver reliably, safely, and at high velocity.
Business Outcome
Become a deep expert in the customer's build and release ecosystem and deliver fast, accurate support across Slack and tickets. Your work will maintain high developer velocity and minimize disruption across global engineering teams.
Success Measures
  • Healthy volume of threads and tickets handled with high-quality outcomes
  • Consistent achievement of time-based SLAs
  • High customer satisfaction through surveys
  • Accurate classification of issue type, severity, and patterns

What Will Be True When You Succeed
  • Developers ship faster with fewer build and release blockers
  • CI/CD and software supply chain tooling become more reliable and more usable
  • Escalations decrease due to strong frontline troubleshooting

Core Work Units
1. Frontline Support for Build & Release Systems
  • Manage Slack threads and tickets (roughly 50/50)
  • Triage build failures, broken pipelines, dependency issues, and configuration errors
  • Provide fast, accurate context before escalating
  • Handle multiple interactions in parallel without losing track

2. Deep-Dive Troubleshooting & Incident Support
  • Diagnose complex build, packaging, or artifact problems independently
  • Investigate issues involving Maven builds, Java compilation, Docker images, Artifactory repos, Jenkins jobs, and Spinnaker pipelines
  • Provide structured guidance throughout incidents

3. Escalation Management
  • Complete a thorough analysis before escalating
  • Gather all required details upfront to reduce back-and-forth
  • Produce clean, high-quality escalation tickets that downstream teams can act on immediately

4. Documentation & Knowledge Development
  • Maintain and refine FAQs and internal documentation
  • Create problem-solution one-pagers for recurring issues
  • Document newly solved problems instinctively and thoroughly

High-Quality Work - what top performance looks like
Frontline Support
  • Quickly identifies whether the issue is build-related, config-related, or infra-related
  • Moves smoothly from triage to deeper analysis
  • Juggles multiple developer inquiries without missing follow-ups

Deep-Dive & Incident Support
  • Resolves complex pipeline or build issues without escalation
  • Coordinates multi-user incidents involving large build failures
  • Communicates clearly during investigation, root-cause analysis, and resolution

Escalations
  • Only escalates after a thorough investigation
  • Provides complete logs, reproduction steps, build metadata, and context
  • Saves downstream engineers time with clean, accurate handoffs

Documentation
  • Documentation is so clear that users avoid opening tickets
  • Proactively updates and refines materials for clarity and accuracy
  • Quickly turns real-world issues into reusable knowledge

Typical Day / Work Patterns
  • ~50% Slack support, ~50% ticket handling
  • Documentation and PRs during low ticket volume periods
  • Weekly team meeting to review escalated tickets
  • High rate of context switching and parallel issue management

Required Skills & Experience
Non-Negotiable Skills
  • Git proficiency
  • CI/CD tooling expertise (Jenkins, GitHub Actions, GitLab CI, etc.)
  • Build & Release engineering fundamentals
  • Maven and Java build tooling
  • Understanding of software supply chain lifecycle
  • Comfort supporting Artifact repositories (Artifactory, Nexus, etc.)
  • Experience with Spinnaker or similar deployment orchestration
  • Strong troubleshooting ability
  • Clear written and spoken communication
  • SDLC understanding
  • Unix command-line proficiency
  • Linux command-line proficiency
  • Scripting (Python/Bash)
  • Container knowledge (Docker/Kubernetes)

Nice-to-Haves
  • Monitoring tools (Prometheus/Grafana)
  • Prior SRE experience

Minimum Qualifications
  • 2-5 years in Build/Release Engineering, DevOps, SRE, or software development
  • Strong troubleshooting skills
  • Clear communication skills
  • Strong linux skills, scripting, Git, and containers
  • Solid Linux/Unix experience
  • Experience with build tools (Maven/Gradle), containers, and artifact management systems
  • Disqualifiers: no CI/CD experience, poor communication

What You'll Love
  • Constant learning and rapid skill growth
  • Hands-on technical problem solving
  • Directly unblocking developers across a global organization

What May Be Challenging
  • High context switching
  • Repetitive problem patterns
  • Pressure from supporting high-visibility systems

Differentiation: Industry
  • Remote-first, trust-based culture
  • Global team across 130+ countries
  • High autonomy and respect for your time
  • Exposure across multiple clients and modern systems
  • Meaningful, impactful technical challenges

Differentiation: Internal
  • Supports the highest-visibility set of services at the customer
  • More direct developer-facing work than similar Virtasant roles
    • Deep specialization in CI/CD rather than broad platform coverage

Our team Technology Operations Locations Mexico, Colombia, Chile, Brazil, Canada, USA Remote status Fully Remote

Apply