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Remote Ticket Support Jobs in Indiana (NOW HIRING)

FeverUp

Account Development Associate

Indianapolis, IN · Remote

$65K/yr

Manage and close group ticket sales opportunities, leading the full sales cycle from qualification ... This is a remote position supporting the Indianapolis region. Regular travel to the area for client ...

Trace3

Service Desk Technician (Remote)

Indianapolis, IN · On-site +1

$23 - $27/hr

Support multiple customer environments. * Troubleshoot basic end-user desktop issues. * Act on ... Create and manage workflow incidents within approved ticket and monitoring solutions. * Create and ...

ShipCalm

eCommerce Operations Manager

Plainfield, IN · On-site +1

$80K - $110K/yr

... to support their growth. You know the importance of maintaining control and clarity in high ... This is an onsite position that may become eligible for 1-2 remote work days per week

All JobsTicket Support JobsRemote Ticket Support JobsRemote Ticket Support Jobs in Indiana

Remote Ticket Support information

What is a remote ticket support?

A Remote Ticket Support job involves assisting customers or clients with their inquiries, issues, or technical problems through a ticketing system, all while working from a remote location. Employees in this role typically receive requests via email, web forms, or specialized customer service platforms, and respond to these tickets in a timely and professional manner. They may troubleshoot problems, escalate issues to other departments, and ensure that each ticket is resolved to the customer's satisfaction. This position requires strong communication skills, technical proficiency, and the ability to work independently.

What are the key skills and qualifications needed to thrive as a remote ticket support specialist, and why are they important?

To thrive as a Remote Ticket Support specialist, strong problem-solving abilities, technical troubleshooting skills, and familiarity with customer service principles are essential, typically supported by experience in help desk or IT support roles. Proficiency in ticketing systems like Zendesk, Freshdesk, or Jira Service Desk, as well as basic networking and software knowledge, is typically required. Exceptional communication, patience, and time management are standout soft skills for efficiently handling diverse customer inquiries remotely. These competencies ensure timely resolution of issues, high customer satisfaction, and effective remote collaboration within support teams.

What are the main challenges faced by remote ticket support professionals, and how can they be managed effectively?

Remote Ticket Support professionals often face challenges such as managing high ticket volumes, resolving issues without direct physical access, and communicating clearly across digital channels. To handle these effectively, it's essential to prioritize tickets based on urgency, maintain thorough documentation, and leverage remote troubleshooting tools. Proactively collaborating with other departments and regularly updating customers on ticket status can also help ensure smooth resolution and a positive support experience.

What is the difference between Remote Ticket Support vs Remote Help Desk Technician?

AspectRemote Ticket SupportRemote Help Desk Technician
CredentialsBasic IT certifications (e.g., CompTIA A+)Similar certifications, often including CompTIA A+ or Network+
Work EnvironmentPrimarily online ticketing systems, remote communication toolsRemote or on-site, handling tickets and direct user support
Industry UsageIT support, customer service, tech companiesIT support, tech services, corporate help desks
Common Search/ComparisonYesYes

Remote Ticket Support and Remote Help Desk Technician roles both involve providing technical assistance remotely. While they share similar credentials and work environments, Remote Ticket Support focuses mainly on managing support tickets through online systems, whereas Remote Help Desk Technicians often handle direct user issues and may work in broader IT support roles. Both are essential in tech industries and frequently compared by job seekers.

What are the most commonly searched types of Ticket Support jobs in Indiana?

The most popular types of Ticket Support jobs in Indiana are:

What are popular job titles related to Remote Ticket Support jobs in Indiana?

For Remote Ticket Support jobs in Indiana, the most frequently searched job titles are:

What job categories do people searching Remote Ticket Support jobs in Indiana look for?

The top searched job categories for Remote Ticket Support jobs in Indiana are:

What cities in Indiana are hiring for Remote Ticket Support jobs?

Cities in Indiana with the most Remote Ticket Support job openings:

Remote Ticket Support jobs near you
Infographic showing various Remote Ticket Support job openings in Indiana as of September 2026, with employment types broken down into 100% Full Time. Highlights an 100% Remote job distribution.

Tier 1 AV Support

Zionsville, IN • Remote

American Sound and Electronics
See more jobs at American Sound and Electronicsexternal

$22 - $26/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 3 days ago

New

Job description

American Sound, a fast-growing Midwest AV integration and service provider, is looking for a skilled AV Remote Support Tier 1 specialist to join our team. Based in Indianapolis, IN, this role focuses on troubleshooting and providing remote training for a variety of AV systems, including complex setups in enterprise, higher education, and large-scale environments. If you have a strong background in AV technology and enjoy working with customers to ensure they get the most out of their systems, we want you to be a part of our team.
Job Responsibilities:
  • Provide front door coverage of emails and phones for American Sound’s Remote Operation Center
  • Open and update support tickets
  • Respond in a timely manner to keep customers and teammates up to date on ticket life cycle
  • Be responsible for SLA timers and escalation needs
  • Assist with RMA management and shipping requests
  • Assist with customer billings and communications post ticket resolutions
Job Requirements:
  • 2+ years helpdesk experience or direct customer service support
  • Excellent customer service skills
  • Attention to detail and the ability to stay organized
  • Ability to prioritize and stay on task
  • Great customer skills with a focus on customer satisfaction and communication
Preferred Qualifications:
  • Previous AV helpdesk, ServiceNow or other ERP ticketing system experience
  • Background in AV/IT
  • Experience troubleshooting via remote software like Screen Connect, RDP, jump boxes, etc.
  • Certifications with AV, IT, UC, and DSP manufacturers
  • Component-level experience with AV/UC manufacturers including Crestron, Extron, Biamp, QSC, AMX, Logi, Cisco, Poly, etc.
  • Digital Signage platform experience
  • IT networking and protocols
  • Dante certifications
  • Biamp and Q-Sys certifications
  • Enterprise and Fortune 500 client portfolios
Job Compensation and Details:
  • Pay- $22-26/hr with potential bonus at year end
  • Shift Time and Days- Day shift, M-F
  • Benefits include but are not limited to: Health, Vision, and Dental Insurance, 401k Vacation, PTO, and Paid Holidays

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