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Remote Ticket Support Jobs in Florida (NOW HIRING)

pretty little adventures

Travel Agent

Orlando, FL · On-site +1

We are looking for an energetic, driven, and detail-oriented Remote Travel Consultant. Our Travel ... Responsibilities * Support in writing emails to clients * Research destination, culinary, and ...

Pretty Little Adventures

Travel Agent

Orlando, FL · On-site +1

We are looking for an energetic, driven, and detail-oriented Remote Travel Consultant. Our Travel ... Responsibilities * Support in writing emails to clients * Research destination, culinary, and ...

TrovaSearch

MSP Sr. Engineer

Orlando, FL · Remote

$97K - $133K/yr

This is a remote position with no office requirement; however, the role includes periodic on-site ... Help lead day-to-day service delivery operations, supporting SLA performance, ticket triage, and ...

Deepwatch

... supported by our unique annual professional development benefit. Deepwatch recognition includes ... Open to US remote talent within the Eastern TimeZone. No relocation to Tampa is required for remote ...

SLM Bookings

Remote Booking Agent

Miami, FL · Remote

$35K - $62K/yr

... support all our agents. Roles & Responsibilities * Research, Create, and Execute exceptional ... Book travel needs (airline, car rental, hotel accommodations, cruise, ticket/event sales, etc.

8020REI

Account Executive

Miami, FL · On-site +1

Experience: 6-8+ years closing high-ticket B2B sales (SaaS preferred) with complex, multi-call ... Remote Work * Opportunity for significant growth and team-building potential * Ongoing support and ...

Rise Collective

Appointment Setter/SDR

Saint Petersburg, FL · On-site +1

$6.3K - $8.7K/mo

... remote high-ticket Setter who wants to plug into a real machine and scale with a team that ... supporting you as you grow within the role Why are we Hiring? We're hiring a seasoned, polished ...

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Remote Ticket Support information

What is a remote ticket support?

A Remote Ticket Support job involves assisting customers or clients with their inquiries, issues, or technical problems through a ticketing system, all while working from a remote location. Employees in this role typically receive requests via email, web forms, or specialized customer service platforms, and respond to these tickets in a timely and professional manner. They may troubleshoot problems, escalate issues to other departments, and ensure that each ticket is resolved to the customer's satisfaction. This position requires strong communication skills, technical proficiency, and the ability to work independently.

What are the key skills and qualifications needed to thrive as a remote ticket support specialist, and why are they important?

To thrive as a Remote Ticket Support specialist, strong problem-solving abilities, technical troubleshooting skills, and familiarity with customer service principles are essential, typically supported by experience in help desk or IT support roles. Proficiency in ticketing systems like Zendesk, Freshdesk, or Jira Service Desk, as well as basic networking and software knowledge, is typically required. Exceptional communication, patience, and time management are standout soft skills for efficiently handling diverse customer inquiries remotely. These competencies ensure timely resolution of issues, high customer satisfaction, and effective remote collaboration within support teams.

What are the main challenges faced by remote ticket support professionals, and how can they be managed effectively?

Remote Ticket Support professionals often face challenges such as managing high ticket volumes, resolving issues without direct physical access, and communicating clearly across digital channels. To handle these effectively, it's essential to prioritize tickets based on urgency, maintain thorough documentation, and leverage remote troubleshooting tools. Proactively collaborating with other departments and regularly updating customers on ticket status can also help ensure smooth resolution and a positive support experience.

What is the difference between Remote Ticket Support vs Remote Help Desk Technician?

AspectRemote Ticket SupportRemote Help Desk Technician
CredentialsBasic IT certifications (e.g., CompTIA A+)Similar certifications, often including CompTIA A+ or Network+
Work EnvironmentPrimarily online ticketing systems, remote communication toolsRemote or on-site, handling tickets and direct user support
Industry UsageIT support, customer service, tech companiesIT support, tech services, corporate help desks
Common Search/ComparisonYesYes

Remote Ticket Support and Remote Help Desk Technician roles both involve providing technical assistance remotely. While they share similar credentials and work environments, Remote Ticket Support focuses mainly on managing support tickets through online systems, whereas Remote Help Desk Technicians often handle direct user issues and may work in broader IT support roles. Both are essential in tech industries and frequently compared by job seekers.

What are the most commonly searched types of Ticket Support jobs in Florida?

The most popular types of Ticket Support jobs in Florida are:

What are popular job titles related to Remote Ticket Support jobs in Florida?

For Remote Ticket Support jobs in Florida, the most frequently searched job titles are:

What job categories do people searching Remote Ticket Support jobs in Florida look for?

The top searched job categories for Remote Ticket Support jobs in Florida are:

What cities in Florida are hiring for Remote Ticket Support jobs?

Cities in Florida with the most Remote Ticket Support job openings:

Remote Ticket Support jobs near you
Infographic showing various Remote Ticket Support job openings in Florida as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% Remote job distribution.

Remote Contact Center Supervisor

Hotwire Communications

Fort Lauderdale, FL • Remote

Full-time

Re-posted 8 days ago

Hotwire Communications rating

8.3

Company rating: 8.3 out of 10

Based on 25 frontline employees who took The Breakroom Quiz

19th of 99 rated telecommunications companies

Job description

The Contact Center Supervisor is responsible for overseeing and managing a group of customer engagement specialists on-site or remote. This position will consistently ensure that the highest level of service is provided to our customers.

RESPONSIBILITIES:

  • Lead and manage a team of customer engagement specialists to ensure successful processes for schedule adherence, call center queues, timeliness of issue resolution, and quality and training needs.
  • Provide coaching and mentoring to team to create and foster engagement, as well as a high- performance culture.
  • Oversee the accurate review and completion of escalated work items and working with other departments to ensure timely resolution.
  • Oversee the daily management of call/ticket resolution call center service level requirements (Metrics) ensuring timely call pick up, wait times and abandonment rates as well as timely resolution and follow through
  • Monitor team members email and department communication to ensure proper feedback is provided as necessary.
  • Analyze and identify opportunities through call monitoring and escalation trends to enhance the customer experience
  • Review the performance of staff, identifying training needs and partnering with internal Training & Quality team to implement training opportunities for new and existing team members
  • Partner with management to identify areas of opportunity to improve the customer experience
  • Work closely with our partners and internal areas to identify and resolve issues in order to provide clients and advisors with exceptional service.
  • Act as management escalation point for escalated calls
  • Support all Customer Contact Center process including but not limited to schedule adherence, department and CES metrics, scorecards, quality assurance, etc., You must maintain a system for providing feedback to agents on a bi-monthly and monthly basis.
  • Keep abreast of new company products, services and procedures to ensure thorough team communication.
  • Maintain positive department morale through, subordinate feedback and establishes promotions, contest, events, etc. to keep a positive work environment.
  • Work with management on Customer Contact Center initiatives.
  • Appropriately escalate customer dissatisfaction with call center leadership team.
  • Other duties as assigned by Supervisor.

MINIMUM QUALIFICATIONS:

  • Demonstrated ability and experience in providing leadership and motivation
  • Working knowledge of Call Centers concepts, practices and procedures
  • Knowledge of cable and telecommunications products and services
  • At least 2 years’ experience in call center and customer service center role
  • At least one year of AMDOCS experience strongly preferred
  • Superior customer service delivery skills
  • Focused, driven to achieve
  • Ability to work a flexible schedule that includes, days, evenings, weekends and holidays

What Hotwire Communications employees say

Pay

Benefits

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