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Remote Text Chat Operator Jobs in Syracuse, NY (NOW HIRING)

Remote Text Chat Operator information

See Syracuse, NY salary details

$12

$20

$29

How much do remote text chat operator jobs pay per hour?

As of Sep 7, 2026, the average hourly pay for remote text chat operator in Syracuse, NY is $20.15, according to ZipRecruiter salary data. Most workers in this role earn between $16.92 and $22.60 per hour, depending on experience, location, and employer.

What is a remote text chat operator?

A Remote Text Chat Operator is responsible for engaging in text-based conversations with customers, clients, or users through online platforms. This role typically involves customer support, sales, or entertainment-based chatting, depending on the company. Operators must have strong typing skills, good grammar, and the ability to respond quickly and professionally. The job is often flexible, allowing people to work from home with varying shifts.

What does a remote text chat operator do?

A typical day for a Remote Text Chat Operator often involves handling multiple live chat conversations simultaneously, assisting customers with inquiries, troubleshooting product or service issues, and documenting interactions in company systems. You’ll usually work independently, but stay closely connected with a remote team through online communication tools and regular virtual check-ins. Most schedules are structured with set shifts, though some companies offer flexible hours or part-time opportunities. The role requires consistent focus, adaptability to changing workflows, and collaboration with supervisors or other departments when escalations arise. This structure ensures that customers receive timely, accurate assistance while operators remain supported and engaged.

What skills and qualifications are needed to thrive as a remote text chat operator?

To succeed as a Remote Text Chat Operator, you should have excellent written communication skills, fast and accurate typing abilities, and a high school diploma or equivalent. Familiarity with customer service platforms, chat management software, and basic troubleshooting systems is often required. Strong attention to detail, problem-solving abilities, and a calm, patient demeanor set top performers apart in this role. These skills ensure effective and timely support for customers, help resolve issues efficiently, and foster positive client experiences in a remote environment.

How do you become a remote text chat operator?

To become a remote text chat operator, you typically need good communication skills, a reliable internet connection, and sometimes prior customer service experience. Many employers require applicants to pass a skills test or training program and may prefer familiarity with chat platforms or specific tools. Job opportunities are often found through online job boards or company websites that list remote customer support roles.

What job categories do people searching Remote Text Chat Operator jobs in Syracuse, NY look for?

The top searched job categories for Remote Text Chat Operator jobs in Syracuse, NY are:

What cities near Syracuse, NY are hiring for Remote Text Chat Operator jobs?

Cities near Syracuse, NY with the most Remote Text Chat Operator job openings:

Infographic showing various Remote Text Chat Operator job openings in Syracuse, NY as of August 2026, with employment types broken down into 77% Full Time, 14% Part Time, and 9% Contract. Highlights an 100% Remote job distribution, with an average salary of $41,800 per year, or $20.1 per hour.

Remote Licensed Mental Health Counselor (LMHC, LMFT, LCSW) - Full-Time Opportunity

Brightside Behavioral Counseling Center

Syracuse, NY • Remote

Full-time

Posted 5 days ago


Key responsibilities

  • Conduct individual counseling sessions through video chat to assist clients in improving their mental health.

  • Encourage clients to articulate their emotions and experiences, fostering self-awareness and insight into their relationships.

  • Assess clients' mental health conditions, and collaboratively develop and implement tailored treatment plans utilizing a solution-focused approach informed by your clinical expertise.


Job description

Position Overview

Brightside Behavioral Counseling Center is searching for dedicated Licensed Mental Health Counselors to join our remote, full-time team. This role offers the opportunity to provide essential mental health counseling to clients from the comfort of your home, utilizing flexible scheduling tailored to your lifestyle. We recognize the profound impact of mental health support and are committed to matching skilled professionals with clients who are eager to progress in their mental well-being.

About the Organization

At Brightside Behavioral Counseling Center, we prioritize our clients' mental health by creating a nurturing and empowering environment. Our mission is to enhance the quality of life for those we serve through compassionate care and evidence-based practices. As a community health clinic based in Syracuse, New York, we focus on providing accessible mental health services while valuing the professional autonomy and work-life balance of our counselors.

Work Environment

The position offers a remote work setting, which allows you to establish a work schedule that aligns with your personal commitments. Our technological infrastructure provides maximum support for your clinical practice, including a user-friendly counselor dashboard that facilitates video and text sessions, client messaging, and electronic documentation. We also provide unlimited referrals, minimizing the need for you to spend time on marketing efforts and allowing you to focus entirely on client interactions.

Key Responsibilities
  • Conduct individual counseling sessions through video chat to assist clients in improving their mental health.
  • Encourage clients to articulate their emotions and experiences, fostering self-awareness and insight into their relationships.
  • Serve as an advocate for clients, helping them identify and set achievable personal goals.
  • Assess clients' mental health conditions, and collaboratively develop and implement tailored treatment plans utilizing a solution-focused approach informed by your clinical expertise.
Patient Population / Client Focus

Our clients are adults who have undergone a careful screening process prior to booking sessions, ensuring that they are stable and present with low acuity mental health concerns. By matching you with clients whose specialties align with your skills and interests, we ensure a harmonious therapeutic relationship that enhances treatment efficacy.

Qualifications
  • A Master's degree in Social Work, Marriage and Family Therapy, Mental Health Counseling, or Psychology from an accredited institution.
  • Active and unrestricted licensure in New York State as either a Licensed Marriage and Family Therapist (LMFT), Licensed Mental Health Counselor (LMHC), or Licensed Clinical Social Worker (LCSW).
  • No limited or provisional licenses; candidates with disciplinary actions against their licenses need not apply.
  • Exceptional interpersonal skills combined with a demonstrated sympathetic nature.
  • Proficiency in technology to leverage our counseling tools effectively.
Preferred Experience

While relevant experience is advantageous, it is not mandatory. Ideal candidates will possess prior experience in providing individual therapy in diverse settings. An ability to work autonomously and effectively communicate through a digital platform will set you apart as a candidate.

Compensation and Benefits

This full-time position offers a competitive salary range of USD 90,000 to 100,000 annually, commensurate with experience. In addition, we provide a sign-on bonus as a token of appreciation for your commitment to our mission. Our organization also emphasizes professional development, offering you the chance to enhance your skills through ongoing training and support.

Career Growth Opportunities

Brightside Behavioral Counseling Center is committed to your professional development. As part of our team, you will have the chance to expand your practice, gain invaluable experience with diverse client populations, and explore advanced career opportunities within our organization as we grow.

Why Join Our Team

By joining Brightside, you gain more than just a job—you are part of a mission-driven organization that prioritizes the mental health of the community and values the work-life balance of its counselors. Our supportive management team encourages open communication and ensures that you have the resources needed to thrive in your role. By utilizing our all-in-one therapist platform, you can focus on what you do best: helping clients achieve mental wellness.

Application Information

If you're ready to take the next step in your career and make a significant difference in the lives of individuals struggling with mental health challenges, we invite you to apply. Please submit your resume along with a cover letter detailing your experience, licensure information, and why you are passionate about mental health counseling.