Remote Text Chat Operator Jobs in Phoenix, AZ (NOW HIRING)

Who we are: 

EMPACT- Suicide Prevention Center, part of the La Frontera family, is an industry-leading non-profit organization dedicated to providing valued community services and resources for behavioral health counseling, crisis intervention, and suicide prevention since 1987. We are an EEO/AA Employer.

What you’ll do:

The Specialist, while working remotely (from home), will ensure the quality of services to clients, coordinate day-to-day operations of the program, and recommend and implement changes that would improve the delivery of services. They will be expected to provide direct service counseling, ongoing counseling, prevention services, and education services to adults, families, and youth. Directly supervise remote (from home) clinical staff. Must be an Arizona resident.

Essential Responsibilities:

• Answer all chats & texts in a timely and professional manner while meeting agency goals Answer all chats & texts in a timely and professional manner while meeting agency goals
• Effectively assess clinical situations and needs of all chatters. Effectively assess clinical situations and needs of all chatters. 
• Provide quality assurance of the program's service delivery.
• Complete clinical documentation thoroughly, clearly, and accurately, including information critical to data collection and reporting to funders. Forward internal referrals to the appropriate program(s) with all required information promptly. Complete clinical documentation thoroughly, clearly, and accurately, including information critical to data collection and reporting to funders. Forward internal referrals to the appropriate program(s) with all required information on time. .
• Monitor call-in times for clients placed on a 72-Hour Suicide Watch or Safety Follow-Up.  Will be required to work beyond his/her shift with no warning if the crisis warrants or if required paperwork is not complete at the end of the shift. Monitor call-in times for clients placed on a 72-Hour Suicide Watch or Safety Follow-Up. Will be required to work beyond his/her shift with no warning if the crisis warrants or if required paperwork is not complete at the end of the shift.
• Attend all required meetings and training courses, even if they fall outside of the regularly scheduled shift. Evening and night hours may be required.   Attend all required meetings and training courses, even if they fall outside of the regularly scheduled shift. Evening and night hours may be required.  
• Comply with and ensure compliance by staff with the agency's standard of care for service delivery. Assist with Quality Management, Quality Assurance, and Utilization Review as assigned by management.
• Ensure quality service delivery including clinical care and all associated documentation. Maintain all client records in accordance with agency policies and procedures. This includes appropriate phone documentation, intake documentation, endangerment triaging, treatment planning, referral triaging, risk planning, termination documentation, interagency reports, and follow-up documentation.
• Take an active role in ad hoc committees and work groups as assigned by the Manager or Director of Programs.
• Provide instruction and training for interns and staff.
• Adhere to the agency's policies and procedures and ensure that staff complies.
• Maintain professional conduct consistent with ethical professional practice and the policies and procedures of the agency.
• Provide comprehensive services to clients and coordinate communication with other departments in the agency to accomplish continuity of care.
• Provide and deliver at least 40 hours of work per week. Attend meetings and training outside of regularly scheduled work hours. Program Coordinators will be required to work beyond scheduled work hours to complete required paperwork or to complete crisis stabilization tasks. Evening and night hours may be required.

What you’ll provide:

• Excellent oral and written communication skills.
• Clear and effective communication.
• Strong customer service.
• Strong problem-solving and analytical skills.
• Ability to document detailed information.
• Ability to multitask.
• Demonstrated ability to remain calm in crisis situations, work independently and cooperatively, recognize personal limitations, and relate positively and with empathy to all persons regardless of age, race, creed, gender, or sexual orientation.
• Maintain professional conduct consistent with ethical professional practice and the policies and procedures of the agency.
• Maintain a professional demeanor while working remotely (from home) and positive working relationships with internal and external team members, stakeholders, and community and business partners 

         Education and Experience:

• A bachelor's degree in counseling, social work, or a related field is required.
• Minimum of 5 years of experience in the behavioral health field.
• Crisis Experience preferred.
• Supervisory experience preferred.
• Program Development preferred.

What you’ll experience:

• The typical work environment will be remote
• Employees must be able to lift up to 25 pounds at times.

What you’ll receive:

(Full-time employees)

• Generous PTO  
• 10 paid holidays per year 
• Medical plans (4 choices) 
• Dental plans (2 choices) 
• Vision plans (2 choices) 
• 403(b) retirement plan 
• Retirement Allowance 
• Company-paid Life/AD&D and Long Term Disability
• Voluntary additional Life and Short-term Disability 
• Tuition Reimbursement 
• Licensure Reimbursement
• Elder Care Assistance 
• Pet Insurance and much more!

EMPACT-SPC is licensed by the Arizona Department of Health Services and accredited by the American Association of Suicidology (AAS) and The Commission on Accreditation of Rehabilitation Facilities (CARF).