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Remote Text Chat Operator Jobs in Phoenix, AZ (NOW HIRING)

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How much do remote text chat operator jobs pay per hour?

As of Aug 24, 2026, the average hourly pay for remote text chat operator in Phoenix, AZ is $20.20, according to ZipRecruiter salary data. Most workers in this role earn between $16.92 and $22.69 per hour, depending on experience, location, and employer.

What is a remote text chat operator?

A Remote Text Chat Operator is responsible for engaging in text-based conversations with customers, clients, or users through online platforms. This role typically involves customer support, sales, or entertainment-based chatting, depending on the company. Operators must have strong typing skills, good grammar, and the ability to respond quickly and professionally. The job is often flexible, allowing people to work from home with varying shifts.

What does a remote text chat operator do?

A typical day for a Remote Text Chat Operator often involves handling multiple live chat conversations simultaneously, assisting customers with inquiries, troubleshooting product or service issues, and documenting interactions in company systems. You’ll usually work independently, but stay closely connected with a remote team through online communication tools and regular virtual check-ins. Most schedules are structured with set shifts, though some companies offer flexible hours or part-time opportunities. The role requires consistent focus, adaptability to changing workflows, and collaboration with supervisors or other departments when escalations arise. This structure ensures that customers receive timely, accurate assistance while operators remain supported and engaged.

What skills and qualifications are needed to thrive as a remote text chat operator?

To succeed as a Remote Text Chat Operator, you should have excellent written communication skills, fast and accurate typing abilities, and a high school diploma or equivalent. Familiarity with customer service platforms, chat management software, and basic troubleshooting systems is often required. Strong attention to detail, problem-solving abilities, and a calm, patient demeanor set top performers apart in this role. These skills ensure effective and timely support for customers, help resolve issues efficiently, and foster positive client experiences in a remote environment.

How do you become a remote text chat operator?

To become a remote text chat operator, you typically need good communication skills, a reliable internet connection, and sometimes prior customer service experience. Many employers require applicants to pass a skills test or training program and may prefer familiarity with chat platforms or specific tools. Job opportunities are often found through online job boards or company websites that list remote customer support roles.

What are the most commonly searched types of Text Chat Operator jobs in Phoenix, AZ?

The most popular types of Text Chat Operator jobs in Phoenix, AZ are:

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For Remote Text Chat Operator jobs in Phoenix, AZ, the most frequently searched job titles are:

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Remote Text Chat Operator jobs near you
Infographic showing various Remote Text Chat Operator job openings in Phoenix, AZ as of August 2026, with employment types broken down into 78% Full Time, 12% Part Time, and 10% Contract. Highlights an 100% Remote job distribution, with an average salary of $42,007 per year, or $20.2 per hour.

REMOTE Investor Reporting Analyst- Freddie Mac

Carrington Holding Company, LLC

Phoenix, AZ • On-site, Remote

$31 - $36/hr

Full-time

Medical, Retirement

Posted 10 days ago

Job description


Come join our amazing team and work remotely from home!
JOB SUMMARY:
As an Investor Reporting Analyst, you will be responsible for generating various monthly accounting reports for assigned investors, analyzing results, and ensuring accurate and timely completion of required reports and compliance with investor guidelines. Assist in coordinating actions with other mortgage servicing departments, as needed, to achieve all requirements outlined in the servicing agreements for the investors. This job level handles more routine accounts with established investor contracts. Perform all duties in accordance with the company's policies and procedures, all US state and federal laws and regulations, wherein the company operates. The approved starting pay range is $31-$36 per hour.
What You'll Do:
• Creates and distributes daily and monthly loan-level reports to appropriate trustee, including the Loan Modification Report, REO Liquidation Gains and Losses, and Stop Advancing Report.
• Balances cash received against cash remitted including advance activity tracking and balancing.
• Remits funds to investors to meet servicing agreements by preparing wire transfers.
• Forecasts principal and interest advance for the securitization on monthly basis, using specified pooling and servicing agreement; ensures that reports are prepared within the timeframes and other terms established in the servicing agreement. - To determine if a payment is due.
• Review payment history and system posting to balance cash activity and roll forward balances.
• Maintains the reporting system of all changes of scheduled principal balances, stop codes, and
reinstated loans.
• Reviews the pool-to-security reconciliation for discrepancies of loans to make the necessary
corrections.
• Analyzes remittance differences between investor accounting reports and remittance reports to maintain cash in the custodial account.
• Performs other duties and special projects as assigned.
What You'll Need
• High school diploma or equivalent required; Bachelor's degree in related field preferred.
• One (1) to two (2) years of related experience, including investor accounting and reporting, required.
• In-depth knowledge of relevant regulatory requirements required.
• Ability to understand complex problems and to collaborate and explore alternative solutions.
• Ability to make decisions that have moderate impact on the immediate work unit.
• Ability to organize and prioritize own work schedule on a short-term basis (longer than one month).
• Ability to add, subtract, multiply, and divide and to record, balance, and check results for accuracy.
• Ability to express or exchange ideas by means of the spoken word, communicating orally with others
accurately, audibly, and quickly.
• Ability to read and understand investor and agency guidelines with regard to investor reporting and
accounting, payment application, and custodial accounts.
• Great attention to detail and organizational skills.
Our Company:
Carrington Mortgage Services is part of The Carrington Companies, which provide integrated, full-lifecycle mortgage loan servicing assistance to borrowers and investors, delivering exceptional customer care and programs that support borrowers and their homeownership experience. We hope you'll consider joining our growing team of uniquely talented professionals as we transform residential real estate. To read more, visit: www.carringtonmortgage.com.
What We Offer:
  • Comprehensive healthcare plans for you and your family. Plus, a discretionary 401(k) match of 50% of the first 4% of pay contributed.
  • Access to several fitness, restaurant, retail (and more!) discounts through our employee portal.
  • Customized training programs to help you advance your career.
  • Employee referral bonuses so you'll get paid to help Carrington and Vylla grow.
  • Educational Reimbursement.
  • Carrington Charitable Foundation contributes to the community through causes that reflect the interests of Carrington Associates. For more information about Carrington Charitable Foundation, and the organizations and programs, it supports through specific fundraising efforts, please visit: carringtoncf.org.

Notice to all applicants: Carrington does not do interviews or make offers via text or chat.
About Us
Carrington Mortgage Services is a fully integrated mortgage company with mortgage lending and servicing operations and an affiliated real estate brokerage. We are part of Carrington Holding Company, LLC , which owns and operates multiple businesses that cover virtually every aspect of single family residential real estate transactions.

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