ZipRecruiter

Log In

2

Remote Text Chat Agent Jobs (NOW HIRING)

Gotham Biotech

Remote Call Center Agent

Portland, ME · Remote

$24 - $27/hr

We are seeking a dedicated and customer-focused Remote Call Center Agent to join our dynamic ... Respond to customer inquiries via phone, email, and chat in a timely and professional manner.

Walker Advertising

Contact Center Agent

$16.25/hr

You'll engage with consumers through inbound and outbound calls, chat, and text, helping connect ... Remote - United States) AI Disclaimer & Accommodations We may use AI-enabled tools to assist with ...

PetLabCo.

Customer Experience (CX) Associate

$18/hr

US Remote Shift: Wednesday - Sunday 9:00am ET - 5:30pm ET Compensation: $18.00/hour + bonus ... You'll work directly with customers across social channels, marketplaces, reviews, chat, and text ...

Capacity

IT Chat Specialist (CDW)

Denver, CO · Remote

$16 - $21/hr

Ability to type at least 35 wpm, with a strong ability to communicate clearly in text form "CDW ... Immediate start upon completion of onboarding * Part-Time Remote position from anywhere you can ...

Gotham Biotech

Online Support Agent

Portland, ME · Remote

$20 - $23/hr

This is a remote position. We are seeking a dedicated and customer-focused Online Support Agent to ... Respond promptly and professionally to customer inquiries via live chat, email, and support ...

Corpay

AI Contact Center & Virtual Agent Engineer

$15.25 - $20.25/hr

... in a remote environment. Corpay will set you up for success by providing: * Company-issued ... Leading the design and optimization of voice AI pipelines, including speech-to-text, text-to-speech ...

ThirdChannel eCommerce

IT Chat Specialist (CDW)

Denver, CO · On-site +1

$16 - $21/hr

Ability to type at least 35 wpm, with a strong ability to communicate clearly in text form "CDW ... Immediate start upon completion of onboarding * Part-Time Remote position from anywhere you can ...

previous pagenext page

Showing results 21-40

All JobsText Chat Agent JobsRemote Text Chat Agent Jobs

Remote Text Chat Agent information

See salary details

$5

$17

$24

How much do remote text chat agent jobs pay per hour?

As of Jul 28, 2026, the average hourly pay for remote text chat agent in the United States is $17.15, according to ZipRecruiter salary data. Most workers in this role earn between $14.42 and $19.23 per hour, depending on experience, location, and employer.

What are some common challenges faced by remote text chat agents, and how can they be managed effectively?

Remote text chat agents often encounter challenges such as managing multiple chats simultaneously, maintaining a high level of accuracy, and ensuring timely responses. Balancing these tasks while working independently requires strong organizational skills and effective time management. Regular training, clear communication guidelines, and access to a supportive team or supervisor can help agents overcome these challenges and provide excellent customer service.

What is the difference between Remote Text Chat Agent vs Customer Service Representative?

AspectRemote Text Chat AgentCustomer Service Representative
CredentialsHigh school diploma or equivalent; training in chat softwareHigh school diploma or equivalent; customer service training
Work EnvironmentRemote, online chat platformsCall centers, retail stores, or remote
Industry UsageTech, e-commerce, service industriesRetail, telecom, banking
Search & Comparison IntentFocus on online chat support rolesBroader customer service roles including phone and in-person

Remote Text Chat Agents primarily handle customer inquiries via online chat platforms, requiring specific training in chat software. Customer Service Representatives may work across multiple channels, including phone and in-person, with broader customer service responsibilities. Both roles are common in various industries, but Remote Text Chat Agents focus on digital communication, making them ideal for remote, online support positions.

What are Remote Text Chat Agents?

Remote Text Chat Agents are customer service professionals who assist clients and customers through online chat platforms, rather than over the phone or in person. They typically work from home or another remote location, using specialized software to respond to inquiries, provide support, and resolve issues in real-time via text. This role is popular in industries such as e-commerce, technology, and telecommunications, where timely and efficient online communication is essential. Remote Text Chat Agents must have strong written communication skills, fast typing abilities, and the capacity to multitask. They often handle multiple conversations at once and are expected to maintain a friendly and professional tone throughout each interaction.

What are the key skills and qualifications needed to thrive as a Remote Text Chat Agent, and why are they important?

To thrive as a Remote Text Chat Agent, you need excellent written communication, fast and accurate typing, and basic computer literacy, usually with a high school diploma or equivalent. Familiarity with customer support platforms like Zendesk, LiveChat, or Intercom is commonly required. Strong problem-solving abilities, patience, and professionalism help agents provide outstanding service and handle challenging conversations. These skills are crucial for delivering timely, effective support and ensuring positive customer experiences in a virtual environment.
More about Remote Text Chat Agent jobs
What cities are hiring for Remote Text Chat Agent jobs? Cities with the most Remote Text Chat Agent job openings:
What are the most commonly searched types of Text Chat Agent jobs? The most popular types of Text Chat Agent jobs are:
What states have the most Remote Text Chat Agent jobs? States with the most job openings for Remote Text Chat Agent jobs include:
What job categories do people searching Remote Text Chat Agent jobs look for? The top searched job categories for Remote Text Chat Agent jobs are:
Remote Text Chat Agent jobs near you

Remote Call Center Agent

Gotham Biotech

Portland, ME • Remote

$24 - $27/hr

Full-time

Posted 25 days ago

Job description

This is a remote position.


We are seeking a dedicated and customer-focused Remote Call Center Agent to join our dynamic customer service team. In this role, you will serve as the frontline representative for our customers, providing timely, accurate, and empathetic support across a variety of inquiries. Your primary responsibility will be to troubleshoot issues, resolve technical problems, and ensure a seamless customer experience. This position requires strong communication skills, technical aptitude, and the ability to work independently in a remote environment. You will utilize industry-standard tools such as Zendesk and Microsoft Office to manage tickets, document interactions, and maintain detailed records. As a key contributor to our customer success strategy, your performance directly impacts customer satisfaction, retention, and brand reputation. This is a full-time, remote opportunity offering competitive pay and the flexibility to work from home.

Responsibilities:
  • Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
  • Troubleshoot and resolve technical issues related to products or services using logical and systematic approaches.
  • Utilize Zendesk to log, track, and escalate support tickets with accurate documentation.
  • Provide clear, concise, and customer-friendly explanations of solutions and procedures.
  • Collaborate with internal teams to resolve complex or recurring issues.
  • Maintain up-to-date knowledge of company products, policies, and support protocols.
  • Monitor and manage multiple customer interactions simultaneously while maintaining high service quality.
  • Use Microsoft Office (particularly Excel and Word) to prepare reports, update databases, and support internal processes.
  • Proactively identify trends in customer feedback and escalate systemic issues to relevant departments.
  • Adhere to all compliance, data privacy, and security standards during customer interactions.


Requirements

  • High school diploma or equivalent required.
  • Proven experience in customer service, technical support, or a related field (minimum 1 year preferred).
  • Demonstrated ability to troubleshoot issues effectively and efficiently.
  • Proficiency in using Zendesk and Microsoft Office Suite (Word, Excel, Outlook).
  • Strong verbal and written communication skills with the ability to explain technical concepts clearly.
  • Reliable high-speed internet connection and a quiet, dedicated workspace suitable for remote work.
  • Self-motivated with strong time management and organizational skills.
  • Ability to work independently and meet performance metrics in a remote environment.
  • Basic understanding of IT systems, software, and troubleshooting methodologies.
  • Willingness to work flexible shifts, including evenings and weekends, as needed.