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Remote Text Chat Agent Jobs in Georgia (NOW HIRING)

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Remote Work Sales Agent

Atlanta, GA · Remote

$180K/yr

Remote Work Sales Agent Must be authorized to work in the US, no work visas offered at this time ... By applying for this position, you agree to receive communication via phone, email, and text** The ...

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Remote Sales Representative

Atlanta, GA · Remote

$75K - $180K/yr

By applying for this position, you agree to receive communication via phone, email, and text. Responsibilities: Your main role as a Remote Work Sales Agent will be to assess the needs of families ...

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Remote Text Chat Agent information

What are some common challenges faced by remote text chat agents, and how can they be managed effectively?

Remote text chat agents often encounter challenges such as managing multiple chats simultaneously, maintaining a high level of accuracy, and ensuring timely responses. Balancing these tasks while working independently requires strong organizational skills and effective time management. Regular training, clear communication guidelines, and access to a supportive team or supervisor can help agents overcome these challenges and provide excellent customer service.

What is the difference between Remote Text Chat Agent vs Customer Service Representative?

AspectRemote Text Chat AgentCustomer Service Representative
CredentialsHigh school diploma or equivalent; training in chat softwareHigh school diploma or equivalent; customer service training
Work EnvironmentRemote, online chat platformsCall centers, retail stores, or remote
Industry UsageTech, e-commerce, service industriesRetail, telecom, banking
Search & Comparison IntentFocus on online chat support rolesBroader customer service roles including phone and in-person

Remote Text Chat Agents primarily handle customer inquiries via online chat platforms, requiring specific training in chat software. Customer Service Representatives may work across multiple channels, including phone and in-person, with broader customer service responsibilities. Both roles are common in various industries, but Remote Text Chat Agents focus on digital communication, making them ideal for remote, online support positions.

What are Remote Text Chat Agents?

Remote Text Chat Agents are customer service professionals who assist clients and customers through online chat platforms, rather than over the phone or in person. They typically work from home or another remote location, using specialized software to respond to inquiries, provide support, and resolve issues in real-time via text. This role is popular in industries such as e-commerce, technology, and telecommunications, where timely and efficient online communication is essential. Remote Text Chat Agents must have strong written communication skills, fast typing abilities, and the capacity to multitask. They often handle multiple conversations at once and are expected to maintain a friendly and professional tone throughout each interaction.

What are the key skills and qualifications needed to thrive as a Remote Text Chat Agent, and why are they important?

To thrive as a Remote Text Chat Agent, you need excellent written communication, fast and accurate typing, and basic computer literacy, usually with a high school diploma or equivalent. Familiarity with customer support platforms like Zendesk, LiveChat, or Intercom is commonly required. Strong problem-solving abilities, patience, and professionalism help agents provide outstanding service and handle challenging conversations. These skills are crucial for delivering timely, effective support and ensuring positive customer experiences in a virtual environment.
What are popular job titles related to Remote Text Chat Agent jobs in Georgia? For Remote Text Chat Agent jobs in Georgia, the most frequently searched job titles are:
What job categories do people searching Remote Text Chat Agent jobs in Georgia look for? The top searched job categories for Remote Text Chat Agent jobs in Georgia are:
What cities in Georgia are hiring for Remote Text Chat Agent jobs? Cities in Georgia with the most Remote Text Chat Agent job openings:
Remote Text Chat Agent jobs near you
Temporary Call Center Universal Agent, US (Remote)

Temporary Call Center Universal Agent, US (Remote)

Carter's, Inc.

Atlanta, GA • On-site, Remote

$14.50 - $19/hr

Full-time

Posted 16 days ago

Carter's rating

6.0

Company rating: 6.0 out of 10

Based on 196 frontline employees who took The Breakroom Quiz

54th of 104 rated fashion retailers

Job description

Serving the needs of all families with young children, Carter's Inc. is the largest North American apparel retailer exclusively for babies and young children, encompassing Carter's, OshKosh B'gosh, Skip*Hop and Little Planet brands. Meaningful work, constant learning, genuine people, and a community guided by core values that promote inclusion and innovation is in everything we do. There are many reasons to build your career at Carter's.
HOW YOU'LL MAKE AN IMPACT:
The Temporary Call Center Universal Agent is the first point of contact for Carter's customers via Phone, Email,
and/or chat. In this role, the agent will assist in identifying and resolving customers' issues while demonstrating
strong customer service and sales skills to optimize each customer interaction.
This role reports to the Call Center Supervisor and is a fully remote position, with the potential to convert to a
permanent role based on performance and business needs. Must be able to work a schedule that includes a
weekend day and holiday schedule as defined by Management (including complying with blackout periods as
determined by Management).
** $15.50/hr ** Equipment including laptop, mouse, headset, and extra monitor are provided! ** 30% employee discount plus additional perks and discount programs
50% - Customer Interaction & Communication:
  • Identify and handle all customer inquiries completely and accurately via Phone, Email, and/or Chat as determined by business needs
  • Demonstrate strong customer service and sales skills to optimize the experience for each customer contact
  • Alert management of issues or concerns that require escalation for complete resolution or which may indicate a larger, underlying problem
  • Resolve customer complaints and concerns to the satisfaction of the customer and escalate as needed to a call center lead agent

20% Technology, Training, Sales & Follow-Up:
  • Use technology tools as directed and within established guidelines to support daily tasks
  • Participate in individual and team training sessions to stay current with knowledge and best practices
  • Educate customers on Carter's and OshKosh products to maximize upsell and cross-sell opportunities
  • Schedule and manage any required customer follow-ups following Contact Center guidelines

30% Documentation & Data Management:
  • Complete necessary documentation to manage customer complaints and solutions
  • Maintain accurate customer data including documentation of discussions, issues, customer requests, or other relevant information in Contact Center systems
  • Maintain confidentiality of the organization's customer data

WE'D LOVE TO HEAR FROM YOU IF:
Must have:
  • 6+ months of customer service experience
  • Ability to communicate effectively in both written and verbal communication
  • Ability to work independently, adhere to work schedule, and manage regular duties with minimal supervision

Preferred skills and experience:
  • Call center, Retail, and/or E-commerce experience is a plus
  • Technical aptitude is a plus, but not required

#LI-Remote
MAKE A CAREER AT CARTER'S:
Career Development: Success starts from within, and we have several paths from which you can choose to enhance your career evolution. From Carter's University to Toastmasters to mentorship programs and more, we encourage you to utilize these tools to elevate your professional prowess.
NOTE: This job description is not intended to be all-inclusive. The duties described may be changed or reassigned at the discretion of management, and the employee may be required to perform duties that are not listed in the job description. All Call Center (CC) positions will undergo cross-training to support both Consumer Affairs and eComm calls. Agents are expected to assist in both areas as necessary, depending on business demands and call volume. Flexibility and adaptability are crucial to maintaining smooth and efficient service for our customers.
Carters is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity, sexual orientation, national origin, genetics, disability, age, veteran status, or any other status protected by federal, state, or local law.

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