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Remote Text Chat Agent Jobs in Ohio (NOW HIRING)

Symmetry

Remote Work Sales Agent

Columbus, OH · Remote

$180K/yr

Remote Work Sales Agent Must be authorized to work in the US, no work visas offered at this time ... By applying for this position, you agree to receive communication via phone, email, and text** The ...

The Scotts Miracle Gro Company

Agent Engineer

Marysville, OH · On-site +1

$140K - $164K/yr

... chat, SMS, voice, email). * Implement prompt engineering, guardrails, and evaluation pipelines to ... For remote roles where the final candidate resides in Alaska, California, Colorado, Illinois, New ...

Embrace Pet Insurance

Retention Agent

Akron, OH · On-site +1

$13.75 - $18.75/hr

Job Location: Remote - USA Main Responsibilities: * Develop and implement strategies to retain ... Communicate with customers via phone, email, and chat to address their concerns and resolve issues

eTeam

Customer Service Associate

Columbus, OH · Remote

$13.50 - $18.75/hr

... Agent to deliver excellent customer service through incoming and outgoing phone, email, and chat ... Quiet and private remote work location * Proficiency with computers (Internet, Outlook, etc.

TRANZACT

Full Time Call Center Representative

Canton, OH · On-site +1

$62K - $75K/yr

Sales Agent TRANZACT is a leading direct-to-consumer insurance services business, specializing in ... remote in the states of West Virginia and Ohio. If you LOVE a challenge and have a great ...

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Remote Text Chat Agent information

What are some common challenges faced by remote text chat agents, and how can they be managed effectively?

Remote text chat agents often encounter challenges such as managing multiple chats simultaneously, maintaining a high level of accuracy, and ensuring timely responses. Balancing these tasks while working independently requires strong organizational skills and effective time management. Regular training, clear communication guidelines, and access to a supportive team or supervisor can help agents overcome these challenges and provide excellent customer service.

What is the difference between Remote Text Chat Agent vs Customer Service Representative?

AspectRemote Text Chat AgentCustomer Service Representative
CredentialsHigh school diploma or equivalent; training in chat softwareHigh school diploma or equivalent; customer service training
Work EnvironmentRemote, online chat platformsCall centers, retail stores, or remote
Industry UsageTech, e-commerce, service industriesRetail, telecom, banking
Search & Comparison IntentFocus on online chat support rolesBroader customer service roles including phone and in-person

Remote Text Chat Agents primarily handle customer inquiries via online chat platforms, requiring specific training in chat software. Customer Service Representatives may work across multiple channels, including phone and in-person, with broader customer service responsibilities. Both roles are common in various industries, but Remote Text Chat Agents focus on digital communication, making them ideal for remote, online support positions.

What are Remote Text Chat Agents?

Remote Text Chat Agents are customer service professionals who assist clients and customers through online chat platforms, rather than over the phone or in person. They typically work from home or another remote location, using specialized software to respond to inquiries, provide support, and resolve issues in real-time via text. This role is popular in industries such as e-commerce, technology, and telecommunications, where timely and efficient online communication is essential. Remote Text Chat Agents must have strong written communication skills, fast typing abilities, and the capacity to multitask. They often handle multiple conversations at once and are expected to maintain a friendly and professional tone throughout each interaction.

What are the key skills and qualifications needed to thrive as a Remote Text Chat Agent, and why are they important?

To thrive as a Remote Text Chat Agent, you need excellent written communication, fast and accurate typing, and basic computer literacy, usually with a high school diploma or equivalent. Familiarity with customer support platforms like Zendesk, LiveChat, or Intercom is commonly required. Strong problem-solving abilities, patience, and professionalism help agents provide outstanding service and handle challenging conversations. These skills are crucial for delivering timely, effective support and ensuring positive customer experiences in a virtual environment.
What are popular job titles related to Remote Text Chat Agent jobs in Ohio? For Remote Text Chat Agent jobs in Ohio, the most frequently searched job titles are:
What job categories do people searching Remote Text Chat Agent jobs in Ohio look for? The top searched job categories for Remote Text Chat Agent jobs in Ohio are:
What cities in Ohio are hiring for Remote Text Chat Agent jobs? Cities in Ohio with the most Remote Text Chat Agent job openings:
Remote Text Chat Agent jobs near you
Remote Work Sales Agent

Remote Work Sales Agent

Symmetry

Columbus, OH • Remote

$180K/yr

Other

Life, Retirement

Posted 7 days ago

Job description

Remote Work Sales Agent

Must be authorized to work in the US, no work visas offered at this time

Organization Description:

At The Tchimou Agency, we provide a range of life insurance solutions that include mortgage protection, disability, retirement protection, term life, whole life, and more. Our growth-focused culture allows representatives to truly help clients without high pressure or sales quotas. We train agents to become experts in this industry, and business owners the ease to build a business with proprietary software.

Job Details:

100% TRAINING PROVIDED. No prior sales or insurance experience is necessary.

We are seeking motivated, confident, ambitious, goal-oriented, and driven individuals who have a passion for helping families, to join our team. We are currently looking for representatives ranging from entry level to experienced professionals who are driven, yet humble and coachable. Our specialization in Mortgage Protection Insurance requires our representatives to meet and serve families that have requested help with mortgage protection or final expense insurance. With access to over 20 A and A- rated insurance carriers, our representatives provide the best and most affordable options and will also have access to final expense, Med sup's, IUL's and Annuities products as well. As a key member of our organization, you will have the opportunity to make a positive impact on families' lives while enjoying the flexibility of a 100% commission-based role. We prioritize work-life balance and provide the necessary support and resources for your success.

Responsibilities:

* This is a lead driven system, and our leads are EXCLUSIVE to our agents; therefore NO COLD CALLING REQUIRED

* Conduct comprehensive needs analysis and present suitable life insurance solutions to clients.

* Build and maintain strong relationships with clients, providing exceptional customer service.

* Collaborate with team members to achieve sales targets and contribute to the overall growth of the organization.

* Stay up-to-date with industry trends and product knowledge to effectively educate clients on available options.

* Maintain accurate records of client interactions and transactions.

Requirements:

* Excellent communication and interpersonal skills.

* Strong presentation abilities.

* Self-motivated with a strong drive to succeed

* Ability to work independently while also being a team player.

* Tech-savvy with proficiency in relevant software and tools

* Be willing to attend all online training events

* Active life insurance license (or willingness to obtain one) in the relevant jurisdiction.

This is a 1099 sales position. The commission is around $500 per application. Full-time underwriters write about 4-10 applications per week.

* Our part-time agents who follow our system make approximately $30k-60k in their first year

* Our full-time agents who follow our system make approximately $75k-180k in their first year

Qualifying Agents are able to earn a 5% commission increase EVERY 2 MONTHS.

**By applying for this position, you agree to receive communication via phone, email, and text**

The Tchimou Agency | Regional Sales Manager

No agents success, earnings, or production results should be viewed as typical, average, or expected. Not all agents achieve the same or similar results, and no particular results are guaranteed. Your level of success will be determined by several factors, including the amount of work you put in, your ability to successfully follow and implement our training and sales system and engage with our lead system, and the insurance needs of the customers in the geographic areas in which you choose to work.

SFG0004057

Symmetry Financial Group logo

About Symmetry Financial Group

Sourced by ZipRecruiter

Symmetry Financial Group is a leading insurance marketing organization based in Asheville, North Carolina, USA, specializing in life insurance, mortgage protection, retirement protection, and debt elimination services. The company was established in 2009 by co-founders Brandon Ellison, Brian Pope, and Casey Watkins to cater to families requiring personal protection and financial security. With a nationwide footprint, Symmetry has become a significant player in the insurance and financial services industry. Symmetry Financial Group's mission revolves around making a positive and lasting impact on the families they serve across the nation. It is built around core values which they call 'The Symmetry Way' – Relationships matter, People come first, Family, and Serve others.

Industry

Finance and insurance

Company size

1,001 - 5,000 Employees

Headquarters location

Swannanoa, NC, US

Year founded

2009

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