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Remote Text Chat Agent Jobs in Ohio (NOW HIRING)

Embrace Pet Insurance

Sales Agent

Akron, OH · On-site +1

Job Location: Remote - USA This position is remote, and you will work from a home office ... You may opt out of text communications at any time by replying "STOP.

Symmetry

Remote Work Sales Agent

Columbus, OH · Remote

$180K/yr

Remote Work Sales Agent Must be authorized to work in the US, no work visas offered at this time ... By applying for this position, you agree to receive communication via phone, email, and text** The ...

The Scotts Miracle Gro Company

Agent Engineer

Marysville, OH · On-site +1

$140K - $164K/yr

... chat, SMS, voice, email). * Implement prompt engineering, guardrails, and evaluation pipelines to ... For remote roles where the final candidate resides in Alaska, California, Colorado, Illinois, New ...

Embrace Pet Insurance

Retention Agent

Akron, OH · On-site +1

$13.75 - $18.75/hr

Job Location: Remote - USA Main Responsibilities: * Develop and implement strategies to retain ... Communicate with customers via phone, email, and chat to address their concerns and resolve issues

Trucordia

Crop Insurance Agent - Ohio

Ohio City, OH · On-site +1

The false offers use fake websites, email addresses, group chats and text messages. The Company does not (a) interview prospective candidates via instant message or group chat; (b) request banking or ...

Best10

Dietitian Health Coach (6-Month Contract)

OH · Remote

You communicate consistently and warmly, both over text and video * You hold structure and empathy ... Fully remote, South Africa What We Offer * Competitive salary * We fully fund your SCOPE ...

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Remote Text Chat Agent information

What are some common challenges faced by remote text chat agents, and how can they be managed effectively?

Remote text chat agents often encounter challenges such as managing multiple chats simultaneously, maintaining a high level of accuracy, and ensuring timely responses. Balancing these tasks while working independently requires strong organizational skills and effective time management. Regular training, clear communication guidelines, and access to a supportive team or supervisor can help agents overcome these challenges and provide excellent customer service.

What is the difference between Remote Text Chat Agent vs Customer Service Representative?

AspectRemote Text Chat AgentCustomer Service Representative
CredentialsHigh school diploma or equivalent; training in chat softwareHigh school diploma or equivalent; customer service training
Work EnvironmentRemote, online chat platformsCall centers, retail stores, or remote
Industry UsageTech, e-commerce, service industriesRetail, telecom, banking
Search & Comparison IntentFocus on online chat support rolesBroader customer service roles including phone and in-person

Remote Text Chat Agents primarily handle customer inquiries via online chat platforms, requiring specific training in chat software. Customer Service Representatives may work across multiple channels, including phone and in-person, with broader customer service responsibilities. Both roles are common in various industries, but Remote Text Chat Agents focus on digital communication, making them ideal for remote, online support positions.

What are Remote Text Chat Agents?

Remote Text Chat Agents are customer service professionals who assist clients and customers through online chat platforms, rather than over the phone or in person. They typically work from home or another remote location, using specialized software to respond to inquiries, provide support, and resolve issues in real-time via text. This role is popular in industries such as e-commerce, technology, and telecommunications, where timely and efficient online communication is essential. Remote Text Chat Agents must have strong written communication skills, fast typing abilities, and the capacity to multitask. They often handle multiple conversations at once and are expected to maintain a friendly and professional tone throughout each interaction.

What are the key skills and qualifications needed to thrive as a Remote Text Chat Agent, and why are they important?

To thrive as a Remote Text Chat Agent, you need excellent written communication, fast and accurate typing, and basic computer literacy, usually with a high school diploma or equivalent. Familiarity with customer support platforms like Zendesk, LiveChat, or Intercom is commonly required. Strong problem-solving abilities, patience, and professionalism help agents provide outstanding service and handle challenging conversations. These skills are crucial for delivering timely, effective support and ensuring positive customer experiences in a virtual environment.
What are popular job titles related to Remote Text Chat Agent jobs in Ohio? For Remote Text Chat Agent jobs in Ohio, the most frequently searched job titles are:
What job categories do people searching Remote Text Chat Agent jobs in Ohio look for? The top searched job categories for Remote Text Chat Agent jobs in Ohio are:
What cities in Ohio are hiring for Remote Text Chat Agent jobs? Cities in Ohio with the most Remote Text Chat Agent job openings:
Remote Text Chat Agent jobs near you
Sales Agent

Sales Agent

Embrace Pet Insurance

Akron, OH • On-site, Remote

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 25 days ago

Job description

Established in 2021, Independence Pet Holdings is a corporate holding company that manages a diverse and broad portfolio of modern pet health brands and services, including insurance, pet education, lost recovery services, and more throughout North America.
We believe pet insurance is more than a financial product and build solutions to simplify the pet parenting journey and help improve the well-being of pets. As a leading authority in the pet category, we operate with a full stack of resources, capital, and services to support pet parents. Our multi-brand and omni-channel approach include our own insurance carrier, insurance brands and partner brands.
Embrace Pet Insurance, a subsidiary of IPH, is leading the way in redefining pet health insurance in the U.S. We're committed to open and honest communication, products that earn the trust of our Embraced pet parents, and customer service that's both personal and professional.
Join an award-winning team at the forefront of the industry. Our Sales and Service teams are J.D. Power certified for Outstanding Customer Service Experience for Phone Support. This recognition marks a turning point in how pet insurance providers are evaluated, and we're proud to lead the way in setting a new standard for clarity, compassion, and reliability every time a pet parent reaches out for support.
Job Summary:
Embrace is seeking an Inside Sales Agent who will report to the Manager of Sales. As a Licensed Insides Sales Agent, you will answer inbound sales calls and follow up with our prospective Pet Parents. No cold calling! We are looking for a self-motivated, driven individual who has the work ethic and personality to thrive on our fast-paced team.
Job Location: Remote - USA
This position is remote, and you will work from a home office. Occasionally, travel to the nearest office may be required for in-person activities such as team meetings, training, and culture-building events.
Main Responsibilities:
  • Accurately and efficiently capture customer information in our CRM system
  • Effective organization and time management skills with the ability to work under pressure
  • Proactively manage and grow a pipeline of new business opportunities
  • Responsible for hitting KPIs set by the company
  • Able to effectively and professionally communicate over the phone and email
  • Other job duties as assigned

Schedule:
  • Must be willing to work the following schedule:
    • Weekdays: 3:30pm-12:00am EST, you will have either Tuesday/Wednesday or Wednesday/Thursday off.
    • Saturday: 12:30pm-9:00pm EST
    • Sunday: 9:00am-5:30pm EST or 12:30pm-9:00pm EST

Basic Qualifications:
  • Bachelor's Degree and/or 2 + years of sales experience
  • Active Property & Casualty license or willingness to obtain during training

Preferred Qualifications:
  • Be competitive by nature and take an active interest in keeping abreast of competitors
  • Be an excellent listener and have a strong ethos of following up on all requests
  • Able to communicate professionally both verbal and written
  • Has the ability to view problems, opportunities, ideas etc. from various vantage points

All of our jobs come with great benefits including healthcare, parental leave and opportunities for career advancements. Some offerings are dependent upon the location of where you work and can include the following:
  • Comprehensive full medical, dental and vision Insurance
  • Basic Life Insurance at no cost to the employee
  • Company paid short-term and long-term disability
  • 12 weeks of 100% paid Parental Leave
  • Health Savings Account (HSA)
  • Flexible Spending Accounts (FSA)
  • Retirement savings plan
  • Personal Paid Time Off
  • Paid holidays and company-wide Wellness Day off
  • Paid time off to volunteer at nonprofit organizations
  • Pet friendly office environment
  • Commuter Benefits
  • Group Pet Insurance
  • On the job training and skills development
  • Employee Assistance Program (EAP)

Interview Technology Notice:
Please note that phone and video interviews or screenings may be recorded and transcribed using interview technology to support our recruitment process.
By continuing with the interview, you consent to this use.
Text Messaging Notice:
If you provide a mobile phone number, you may receive job-related communications via text message. Message and data rates may apply.
You may opt out of text communications at any time by replying "STOP."

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