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Remote Telephone Operator Jobs in California (NOW HIRING)

Medix

$23/hr

Remote (Candidate should be based in SoCal) Pay : $23/hr Overview of Responsibilities: We are seeking a dedicated Customer Service Representative to join our Provider Contact Center team as a ...

Globe Life American Income Division

$16.75 - $22.75/hr

Advance Your Career - Remote Leadership Opportunity Ready to step beyond individual production and expand your impact as a leader? This opportunity is designed for experienced, self-driven ...

Nexora Talent

Remote- Customer Experience Service

Fresno, CA · Remote

$16 - $21.50/hr

Customer Experience Service (Remote) We are seeking a detail-oriented Customer Experience Service to support clients throughout their journey. In this role, you will assist with coordinating client ...

Nexora Talent

Remote- Customer Experience Service

Oakland, CA · Remote

$18.25 - $25/hr

Customer Experience Service (Remote) We are seeking a detail-oriented Customer Experience Service to support clients throughout their journey. In this role, you will assist with coordinating client ...

California Choice

Account Manager (3396)

Orange, CA · On-site +1

$26 - $36/hr

... Operating Procedure (SOP) * Conduct thorough Provider/Rx searches and network analyses ... On-site or remote regular attendance and punctuality are essential functions of the job. * Perform ...

Owens Corning

Sales Specialist

Los Angeles, CA · Remote

$80K - $112K/yr

Must be able to read and understand English and to clearly communicate over the telephone and via ... Ability to read and interpret documents such as safety rules, operating and maintenance ...

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All JobsTelephone Operator JobsRemote Telephone Operator JobsRemote Telephone Operator Jobs in California

Remote Telephone Operator information

See California salary details

$9

$17

$24

How much do remote telephone operator jobs pay per hour?

As of Jul 18, 2026, the average hourly pay for remote telephone operator in California is $17.63, according to ZipRecruiter salary data. Most workers in this role earn between $15.43 and $19.23 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Remote Telephone Operator, and why are they important?

To thrive as a Remote Telephone Operator, you need excellent verbal communication, active listening skills, and a high school diploma or equivalent. Familiarity with call center software, customer relationship management (CRM) systems, and basic computer proficiency is typically required. Strong problem-solving abilities, patience, and professionalism help you stand out in handling diverse caller situations. These skills ensure efficient call handling, positive customer experiences, and effective resolution of inquiries or issues.

What are some common challenges faced by remote telephone operators and how can they be addressed?

Remote telephone operators often encounter challenges such as maintaining clear communication despite potential technical issues, managing high call volumes, and minimizing distractions in a home-based environment. To address these, it's important to have a reliable internet connection, invest in quality headsets, and set up a dedicated workspace free from interruptions. Additionally, staying organized and using call management software can help operators handle multiple tasks efficiently while maintaining professionalism.

What is the difference between Remote Telephone Operator vs Customer Service Representative?

AspectRemote Telephone OperatorCustomer Service Representative
CredentialsHigh school diploma or equivalent; communication skillsHigh school diploma or equivalent; communication skills
Work EnvironmentHome-based, call centers, or office settingsHome-based, call centers, or office settings
Industry UsageTelecommunications, emergency services, customer supportRetail, tech, banking, and various service industries
Job FocusHandling calls, routing, basic info provisionResolving customer issues, providing product info, support

While both roles involve communication via phone, Remote Telephone Operators primarily handle call routing and basic information, often in specialized industries like emergency services. Customer Service Representatives focus on resolving customer issues and providing support across diverse industries. Both roles require strong communication skills and can be performed remotely, but their core responsibilities differ.

What are remote telephone operators?

Remote telephone operators are professionals who manage incoming and outgoing calls for organizations or clients from a remote location, such as their home. They handle a variety of tasks including answering customer inquiries, directing calls, taking messages, and sometimes providing basic support or information. This role typically requires strong communication skills, the ability to multitask, and a reliable internet connection. Many companies hire remote telephone operators to provide flexible customer service coverage without the need for on-site staff.
What are the most commonly searched types of Telephone Operator jobs in California? The most popular types of Telephone Operator jobs in California are:
What are popular job titles related to Remote Telephone Operator jobs in California? For Remote Telephone Operator jobs in California, the most frequently searched job titles are:
What job categories do people searching Remote Telephone Operator jobs in California look for? The top searched job categories for Remote Telephone Operator jobs in California are:
What cities in California are hiring for Remote Telephone Operator jobs? Cities in California with the most Remote Telephone Operator job openings:
Remote Telephone Operator jobs near you
Infographic showing various Remote Telephone Operator job openings in California as of July 2026, with employment types broken down into 74% Full Time, and 26% Part Time. Highlights an 100% Remote job distribution, with an average salary of $36,661 per year, or $17.6 per hour.
Customer Service Representative (Remote)

Customer Service Representative (Remote)

Medix

On-site, Remote

$23/hr

Full-time

Posted 26 days ago

Job description

Job Title : Customer Service Representative (Remote)
Location : Remote (Candidate should be based in SoCal)
Pay : $23/hr
Overview of Responsibilities:
We are seeking a dedicated Customer Service Representative to join our Provider Contact Center team as a telecommuter in Southern California. The selected candidate should be familiar with HMOs, claims processing, and authorization/referral procedures. The Customer Service Representative is responsible for providing exceptional service to our provider offices.
Key Responsibilities:
• Handle a high call volume, averaging 60 calls per day.
• Maintain a service level of 80/30, answering 80 percent of calls in 30 seconds or less.
• Assist members and healthcare providers with inquiries related to authorizations, claims, and provider billing.
• Process claims and ensure accuracy in claim handling.
• Collaborate with colleagues in the provider support center to address customer concerns and resolve issues promptly.
• Utilize IDX for claims processing
Must-Have Skills/Qualifications:
• 1+ years of customer service or member service experience.
• Exp with claims/claims processing
• Strong understanding of Health Maintenance Organizations (HMOs). • Familiarity with authorization and referral processes.
• Experience in managing a high call volume efficiently.
• Excellent communication and problem-solving skills.
• Ability to work independently in a remote setting.
• M-F 7:30am-4:00pm
* We will consider for employment all qualified Applicants, including those with criminal histories, in a manner consistent with the requirements of applicable federal, state, and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance (FCIHO), Los Angeles Fair Chance Ordinance for Employers (ULAC), The San Francisco Fair Chance Ordinance (FCO), and the California Fair Chance Act (CFCA).
* As a job position within our Insurance division, a successful completion of a background check may be required as a condition of employment. This requirement is directly related to essential job functions including but not limited to: accessing medical and confidential records, verifying financial information, and working within departments that care for vulnerable populations, such as, minors, elderly and those with physical or mental disabilities. Due to these job duties, this position has a significant impact on the business operations and reputation, as well as the safety and well-being of individuals who may be cared for as part of the job position or who may interact with staff or clients
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About Medix Staffing Solutions

Sourced by ZipRecruiter

Since 2001, we’ve been dedicated to helping you achieve your goals. Medix was created to become a leading provider of workforce solutions for clients and candidates across the healthcare and life sciences industries. Today, we are that leader. Headquartered in Chicago, we have 23 offices across the United States, and staff talent around the world. Medix is committed to fulfilling our core purpose as an organization: to positively impact the lives of our talent, clients, and teammates through employment, philanthropy, and opportunity. The combination of purpose and values has nurtured our thriving culture that encourages our internal team to excel at work and in everyday life.

Industry

Recruiting and staffing services

Company size

1,001 - 5,000 Employees

Headquarters location

Chicago, IL, US

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